CDCR Inmate Telephone Information

Inmate Telephone Service Information

The California Department of Corrections and Rehabilitation (CDCR) recently changed their inmate telephone system over to GTL, resulting in quality communication and enhanced deposit services.

  • PREPAID COLLECT: GTL provides a Prepaid Collect account option, allowing a friend or family member the availability to setup a calling account attached to a specific phone number. Every time a call is accepted to the prepaid number from a facility, the charges are deducted from the account.
    GTL offers two methods to set up a Prepaid Account. The first option is to visit ConnectNetwork.com and begin the Account Signup process.
    The second option is to contact Customer Service at 1-866-607-6006 to AdvancePay account. Prepaid Accounts are available for ALL types of phone numbers, including cell phones.
    If the account continues to remain inactive for 180 days from the date of the first notification, GTL will close the account.
  • Collect: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers.

For Customer Service Inquiries, please contact 1-866-607-6006.
GTL places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Furthermore, GTL maintains an entire escalations team that is solely dedicated to issues that require, for example, additional research – ensuring that the escalation is handled as quickly as possible.
Additional contact information for our customer service team can be found by visiting our online billing support center.

For international customers, please visit our AdvancePay International section for additional information on setting up your account.

There are several ways to receive calls from inmates, including collect, prepaid collect, and inmate debit calls. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Collect calls are billed to the called party every month through their phone carrier company.
If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. In such instances, you can call Global Tel*Link at 866-607-6006 to sign up for a prepaid calling account and begin receiving calls again. In addition, online account registration and deposits are available through ConnectNetwork.com.

You can sign up for a prepaid calling account today if you experience any of the following:

  • You have a collect call restriction by your local phone provider
  • You have exceeded the collect call limit
  • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
  • Your local telephone company does not bill for inmate collect calls
  • Your phone number is blocked from receiving inmate collect calls
  • You have a high collect call bill and want to manage your calling budget

Please note in order to receive calls to cell phones, inmates must call either prepaid collect or use their inmate debit calling account.

There are multiple ways to block calls from inmates as needed. Any incoming call can be refused at any time by hanging up. The call will be disconnected and the inmate will be informed their call was not accepted.
Any incoming call can be blocked permanently from a correctional facility by pressing “7” when prompted.
You can also call the GTL customer service department at 866-607-6006 and they will be able to help block future calls from a facility.

You can remove a block on your telephone number by calling the GTL customer service department at 866-607-6006.

Please note there are other reasons why your phone number may be blocked from receiving collect calls from correctional facilities. These include:

  • Your local telephone company does not offer billing on collect calls
  • You have reached the maximum dollar amount limit allowed for collect calls
  • You are trying to receive collect calls on a cell phone or work phone

You can sign up for the easy-to-use and convenient prepaid calling program offered by GTL, by either Clicking Here to sign up online or calling 866-607-6006.

For instructions on setting up your cell phone to receive phone calls from the CDCR, please visit our Friends and Family Information section.

Global Tel*Link, in conjunction with the CDCR, monitor and record all connected phone calls. For additional information on this policy, please visit our Friends and Family Information page.

CDCR Inmate Telephone Information

By Vinnie Mascarenhas, Communications Manager, Marketing - For the first time, non-custodial parents in Virginia have a new option for paying child support thanks to a unique partnership between TouchPay, a subsidiary of GTL and the Virginia Division of Child Support Enforcement (DCSE). This first-of-its kind arrangement in Virginia offers parents three convenient methods to make child support payments:  using cash, a credit card or debit card at the payment kiosks located in the Virginia Division of Child Support Enforcement (DCSE); dialing into an interactive voice response system; or an online web portal. All of these payment channels and payment options make it convenient for parents to easily make child support payments from almost anywhere and at any time. Since the program’s initial launch in September 2015, the system has collected more than $3 million in payments. Now, all 20 districts in the Commonwealth have deployed these easy-to-use kiosks which include instructions in both English and Spanish and provide an immediate receipt ensuring that funds are distributed to the appropriate account. GTL Financial Services is proud to be a part of this exciting development. We are committed to streamlining services and reducing costs, by helping eliminate cash handling by agencies and increasing convenience for customers.
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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

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Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s Call IQ™ is designed with correctional facilities in mind and will help in key areas such as the early identification of criminal activity, reducing crime in correctional facilities, addressing witness harassment, and stifling gang and terrorist recruitment.

Data Analysis

GTL’s  Data IQ™ is one of the most powerful analytical packages available and enables investigators to consolidate data from multiple sources including inmate telephone calls, jail management system data, financial transactions and payment deposits, and video visitation sessions to list a few.

Intelligence & Forensic Services

GTL’s voice analysis solution utilizes state-of-the-art technology to positively identify voiceprints for each and every call. With the feature enabled, line-monitoring modules continuously and independently track the voices on both the inmate side and the called-party side during the conversation.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.