New Features on Inmate Call Manager – Communicating Changes to Customers
By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training
November 30, 2017
RESTON, Va., – (PR Newswire) Behind every great Inmate Telephone System (ITS) is great software that turns inmate call data into searchable, sortable, and actionable intelligence for correctional facility staff. Inmate Call Manager (ICM) is the software behind GTL’s ITS.
Inmate Call Manager includes call analysis and voice analysis tools, allowing investigators to monitor calls, identify street terminology and phrases, compare voices on a call to inmate voiceprints, and more.
The software is also continually updated to make sure it retains its place as the most robust offering in the marketplace, and GTL wants these changes to be quickly and efficiently communicated to users.
To that end, a new standard feature on Inmate Call Manager is a “What’s New” screen that appears when users log into ICM after changes have occurred. These regular updates are done frequently and are in addition to larger, more in-depth updates that typically take place quarterly.
At our annual User Group Conference, several sessions are held to give more insight into GTL’s ITS, help users create better reports, and hear customer feedback. This year, the “Inmate Telephone Systems – Change Requests” session, where customers could voice their thoughts about the system and how GTL could improve it to enable better usability, was well-attended. GTL takes customer feedback seriously, and updates to ITS and our other products and services reflect our efforts to make a correctional staff member’s job easier.
If your facility has implemented GTL’s ITS and have feedback on how we can improve Inmate Call Manager, please contact your Account Executive.
To learn more about GTL’s ITS or for a product demonstration, contact GTL today.
GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.
GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.
GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.
From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.
OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.
GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.
GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.
GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.
GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.
GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.
Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.
The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.
VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.
Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.
Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.
Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.