All Global Tel*Link facilities are now eligible to accept ADVANCEPAY
® payments through OffenderConnect
Please click here or on
the OffenderConnect logo above to create your new account.
Note: If OffenderConnect Services are not currently available at your
request facility, you can complete your account setup through our online
form. Please be sure to complete the form in its entirety to ensure
prompt account setup.
A Service for Family and Friends
Family members and friends of inmates can set up an AdvancePay®
prepaid calling account for their respective
telephone numbers using credit cards, money orders, checks or through
Western Union. Calls that may otherwise be blocked can now be completed
through GTL’s AdvancePay®
the party accepts the call, GTL makes the final connection so the inmate
and called-party can talk. After using FreeChat™,
the automated operator breaks into the call and begins the set-up process
for establishing an AdvancePay®
account so customers can accept future calls.
Does It Work?
allows inmates to call your number without the restrictions of standard
billing. When an inmate attempts to make a collect call to you and your
number cannot accept collect call billing, the AdvancePay®
automated operator will provide you with the option of setting up a
prepaid account with a Visa or MasterCard payment of either $25 or $50.*
If you do so at this time, you will be re-connected to the inmate and
the cost of this call will be deducted from your newly established AdvancePay®
account. If you cannot establish an AdvancePay®
account at that time, the inmate will be disconnected and you can call
1-800-483-8314 to establish an AdvancePay®
account at a later time.
*Transactions Fee May Apply
Customers can rest assured that collect call charges will not reach an
account reaches the point where it cannot cover the cost of a one minute
call, the system will automatically provide you the option to add more
money to your account.
transactions occur in real time. When an inmate places a call to a number
set up with an AdvancePay®
account, funds are deducted from the account as soon as the call is
you would like to close your AdvancePay® account
and request to convert telephone units so that you may receive a monetary
refund of any remaining balance, you must notify GTL within 90 days
of the account´s last use.
An administrative fee of $5.00 will be deducted from the remaining balance
before refund to cover the cost of the account closure. If your AdvancePay
account becomes inactive, the account will be closed, and any telephone
units remaining in the account will be forfeited. An account is considered
inactive if no calls are accepted by the telephone number associated
with the account, and no payments are made into the account, for more
than 90 consecutive days.