Attention: All Global Tel*Link facilities are now eligible to accept ADVANCEPAY ® payments through OffenderConnect

Please click here or on the OffenderConnect logo above to create your new account.


Note: If OffenderConnect Services are not currently available at your request facility, you can complete your account setup through our online form. Please be sure to complete the form in its entirety to ensure prompt account setup.

 

ADVANCEPAY ®

Destination Prepay
A Service for Family and Friends
Family members and friends of inmates can set up an AdvancePay® prepaid calling account for their respective telephone numbers using credit cards, money orders, checks or through Western Union. Calls that may otherwise be blocked can now be completed through GTL’s AdvancePay® program.

If the party accepts the call, GTL makes the final connection so the inmate and called-party can talk. After using FreeChat™, the automated operator breaks into the call and begins the set-up process for establishing an AdvancePay® account so customers can accept future calls.

How Does It Work?
AdvancePay® allows inmates to call your number without the restrictions of standard billing. When an inmate attempts to make a collect call to you and your number cannot accept collect call billing, the AdvancePay® automated operator will provide you with the option of setting up a prepaid account with a Visa or MasterCard payment of either $25 or $50.* If you do so at this time, you will be re-connected to the inmate and the cost of this call will be deducted from your newly established AdvancePay® account. If you cannot establish an AdvancePay® account at that time, the inmate will be disconnected and you can call 1-800-483-8314 to establish an AdvancePay® account at a later time.

*Transactions Fee May Apply

AdvancePay®Support

Benefits:
Customers can rest assured that collect call charges will not reach an excessive amount.

When your AdvancePay® account reaches the point where it cannot cover the cost of a one minute call, the system will automatically provide you the option to add more money to your account.

All transactions occur in real time. When an inmate places a call to a number set up with an AdvancePay® account, funds are deducted from the account as soon as the call is completed.

If you would like to close your AdvancePay® account and request to convert telephone units so that you may receive a monetary refund of any remaining balance, you must notify GTL within 90 days of the account´s last use.

An administrative fee of $5.00 will be deducted from the remaining balance before refund to cover the cost of the account closure. If your AdvancePay account becomes inactive, the account will be closed, and any telephone units remaining in the account will be forfeited. An account is considered inactive if no calls are accepted by the telephone number associated with the account, and no payments are made into the account, for more than 90 consecutive days.

Frequently Asked Questions

How can I establish an AdvancePay Account? ADVANCEPAY® account's can be established through several different methods. With internet access, ADVANCEPAY® accounts can now be created through OffenderConnect.com. To setup an account through our automated phone system please call 1-800-483-8314 and deposit $25.00 or $50.00 via credit card. In addition, accounts can be established and payments can be made through our ADVANCEPAY® Customer Service Department by calling 1-866-230-7761.     Close

How can I find out the balance of my prepaid account? Account balance information can be viewed on OffenderConnect.com. If you wish to utilize the GTL ADVANCEPAY® automated system, please call 1-800-483-8314. If you need additional assistance and want to speak to a representative you can call the Service Center at 1-866-230-7761.     Close

What if the inmate is released? Will I receive a refund for the remaining funds on the account? Contact the GTL AdvancePay Service Department. We require a written request to be mailed or faxed by the owner of the account for a refund. GTL will endeavor to process refunds within 30 days, but no longer than 60 days after the date of the last payment to the account, and only after GTL has verified the viability of the payment method used. Most accounts that are inactive for more than 90 days are subject to closure, and any funds remaining in the account will be forfeited and no refund issued*. An account is considered inactive if no calls have been accepted by the telephone number and no payments have been made to the account for more than 90 consecutive days. A processing fee may be deducted from the remaining account balance when the account is closed and a refund is issued*.     Close *May vary from state to state

What types of credit cards are accepted? GTL accepts any credit card bearing the Visa or Mastercard emblem (including debit and check cards) to establish an account through our automated system.     Close

What other types of AdvancePay payments does GTL accept? GTL accepts money orders, checks and payments through Western Union. For additional assistance or if you wish to speak to a representative please call our GTL Service Center at 1-866-230-7761. NOTICE: the city codes used to make a deposit to your GTL AdvancePay account through Western Union will change on March 4, 2013. Please refer to the chart for a list of the new city codes. Old City Code New City Code GTL AL ADVANCEPAY AL VGTL AL ADVANCEPAY AL VAPAY AL ADVANCEPAY AL     Close

Can I establish an AdvancePay account through the Internet? Yes, click on the OffenderConnect logo and proceed to the OffenderConnect website. You can establish an account and add funds through this web link.     Close

In addition to the cost of the call, what other fees may apply? GTL is a regulated telecommunications service that is required to remit payments to both state and federal government agencies to help fund the general agency oversight of all of the telecommunications industry. GTL is required to submit to the federal government a percentage of the money it receives from completing calls to support the Universal Service Fund. The amount of mandatory contribution is determined by the federal government and changes every quarter. This fluctuating percentage is applied to the cost of every call. The FCC also requires telecommunications carriers to contribute to the Local Number Portability fund that enables people to keep their phone number while switching phone services. Contributions are also required to the fund that ensures that phone service is available to those with hearing disabilities. Many states maintain their own Universal Service Fund, which is separate from the federal USF, and the mandatory contribution into state funds fluctuates, as well. In addition to the federal and state universal service funds, GTL files mandatory payments at the state level to help the states fund their operations. Where permitted by the pertinent agency, GTL assesses a fee to recoup the cost of these contributions and the expense invested in complying with these requirements. State and federal taxes that are collected are marked as such on a paper bill, or deducted from the balance of prepaid accounts on a per-call basis in the form of a percentage of the cost of the call. Federal USF charges are marked as such, and apply in the same manner as taxes. The recoupment of the administrative cost of complying with the federal USF program appears separately on a paper bill, as does the line for recoupment of state regulatory administrative compliance. In states that require tariffs, these state charges are authorized by the state public utility agency, and they appear in GTL’s tariffs. For accounts that are paperless, the fee is calculated as a percentage of the cost of a call, which percentage will fluctuate as the various fees assessed by agencies fluctuate, but will not exceed 5%. Calls to cell phones may be assessed a surcharge of 4% of the cost of the call, exclusive of taxes and fees.     Close

After I have used my $25.00 or $50.00 prepaid amount, can I cancel the prepaid account and have collect calls charged through my local telephone company? Once telephone numbers are set up as an AdvancePay account, customers are not able to switch to another form of billing.     Close

Are the collect call rates more expensive when my telephone number is set up on a prepaid account? No, AdvancePay calls are charged the same call rates as traditional collect calls. However with AdvancePay customers are provided the ability to monitor and manage their own accounts through the automation that AdvancePay provides.     Close