Upon completion of registration, you will be able to
directly transfer your previous account information securly to your
account. Click Here
to begin your new account registration.
Family and Friends Support
We know that during this tough time that staying in touch with your friend or loved one is a high priority of yours. We want to do everything in our power to make that connection happen for you. DSI-ITI, LLC. has created this page where you will find numerous resources designed to assist you in staying connected with loved one.
Family and Friends Call Center
To contact our Family and Friends Call Center to set up your account, to speak to a live operator, or to make a payment by phone please contact:
Monday through Friday
Hours: 8:00AM – 6:00PM EST
We now offer the availability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative invesitgate your request.
/ Deposit Support Account
Management Support Refund
Inquiry Support General
Inquiry Contact Form
These charges could include charges for:
Now it's easier than ever to stay connected with incarcerated loved ones. Whether you want to transfer money to a commissary account or add money to an inmate's phone account , OffenderConnect.com is the fast, easy way to stay connected. Signing up is free and OffenderConnect.com provides you with 24 hour-a-day access.
If your loved one is at a facility that has an OffenderConnect® Kiosk in its lobby or visitation area, you can place money onto a phone or commissary account. Please check with your correctional facility to find out if they have an OffenderConnect® Kiosk.
*Note: OffenderConnect® Kiosk not available at all correctional facility locations*
From the Families and Friends of Inmates in our facilities:
Access Additional Family & Friends FAQs by visiting OffenderConnect.com.
Family/Friend Brochure (.pdf)