Improving
Your Experience...
One Question At
A Time!
For over 25
years, Global*Tel Link has supplied software solutions to the corrections
industry. Our products include
jail management systems, inmate
telephones, probation and parole
management systems, and call
investigation tools. GTL always strives to improve the experience
of its customers. Frequently, we are asked how to solve a variety of
problems. Below, we have compiled a list of our most frequently asked
questions from our current facilities. If you can not find what you
are looking for here, please explore the rest of our website or contact
us directly to Improve Your Experience.
From
the Current Facility User(s):
- How
do I setup an account for phones?
- How
do I setup a datasource location for a Crystal Report?
Click
here
to review detailed instructions on setting up a datasource location
for a Crystal Report.
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- What
is a work flow in the OMS and what does it do?
Work flow is a place for the officers and supervisors to check to
see if they completed the booking loop and any other custom loops
they have created.
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- How
do I add the "New Tid Button" on the booking page in OMS?
Click on settings on the menu bar and select security administration
then either select groups or user tab depending on if your rights
are set up by user or group. Then click on the group or user name
you are changing then in the right window scroll down till you find
the item called Booking Module then check the box below called Generate
A Tid then click save and close.
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- I
have an equipment failure at my site; who holds the warranty on this
item?
In most cases unless stipulated in your contract with DSI the warranty
of all equipment will be handled through the manufacturer.
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- I
would like a custom crystal report for the OCS system.
ITI does not write custom reports for the system, there are numerous
canned reports and you may bring your request to Users Group for
consideration
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- How
do I remove globally blocked numbers?
Go into the OCS system, select settings/ global numbers, select
the blocked numbers tab. You can type the number in and click search
to see if the number is on the globally blocked list. You can highlight
the number and click delete to unblock the number and click save.
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- How
do I change my password in OCS?
In OCS click file/ change password - then type your new password
and click save.
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- Where
can I find the Crystal Reports Vault?
Go to
www.dsiiti.com and click
on the Client Forums link on the top of the page Log into the forum
with your username and password Under Offender Management System
Information look for the link to DSI Crystal Report Library The
reports are broken into two groups, Evolution and Legacy report
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- Can
the OMS application be run in a Terminal/Citrix Environment?
While this is not supported by DSI a number of clients have successfully
deployed the application in this environment. DSI can provide assistance
with getting the application working on the Terminal/Citrix server
but can not provide assistance with deploying that to your workplace.
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- Can
I use a Virtual Server as an Application/Database server?
While DSI does not provide a specific expertise with regards to
deploying Virtual Servers the OMS application and Oracle database
have been successfully deployed in Virtual Server environments by
DSI clients.
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- What
rights do I need to using your Imaging application?
If you are using the Imaging application you must be a local administrator
to the workstation with unrestricted rights to the registry. Many
domain policies have been known to break this application.
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- Inmates
are supposed to receive X free calls when they're booked in, why don't
they hear a prompt to place a free call?
If the inmate is using one of the phones from which free calls are
allowed to be placed, they need to select the prompt to place a
collect call. When the called party answers, they will hear notification
that they have a free call and neither the inmate nor called party
will be charged.
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- We
have an inmate who is trying to make a calling card call. The call
won't dial and when we look at the reason why the attempt failed it
tells us the card is invalid. We have verified that the inmate is
entering the card number and code correctly but it still says it's
invalid. Why is this happening? (Note: Calling Cards are a feature
available only in OCS 3.0 or higher)
The two main reasons for the INVALID CARD failure reason is the
card number/code is entered incorrectly or the card is already associated
with another inmate's TID. From the main OCS search screen you should
have a tab at the far right called 'Calling Cards'. From there you
can search the card number and see if it is associated with an inmate,
the card's balance, previous calls made on the card and whether
it is active or not.
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- I
did not receive an ACH transfer email today and there is not batch
to close what is wrong?
Most of the time a user encounters this it is because there IEngine
(InmateBanker Transfer IEngine) has stopped. The solution is to
logon to the facilities OMS server, open services, Choose "InmateBanker
Transfer IEngine" and select stop wait about 10 seconds and select
start. They will then have to change their cash drawer to 85 and
manually close the batch.
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- My
kiosk printer stopped printing?
Open the top cover of the kiosk, unload the paper and blow the 2
sensors clean at the back center of the printer. These sensors can
not be seen, they are under the rubber rollers and they have a dust
particle blocking the beam. Reload the paper and everything should
work well
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- How
do you setup an ODBC data source for use with the Commissary Scanner
Application?
Go to Start-Settings-Control Panel-Administrative Tools-ODBC Data
Source. Click on the User DSN tab; and Click Add. Scroll down through
the list and choose Microsoft .dbase driver (*.dbf) and click Finish.
On the next screen, for Data Source Name, type in MSDBASE and the
description is MSDBASE. The version can be left at the default.
Uncheck "Use Current Directory", and choose your current drive\folder
where your jmswin resides. Click OK until you get back to the main
screen and do the same thing for the System DSN tab.
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- What
is the best way to get rid of old housing and add new?
Go to Maintenance-Table Maintenance-Master Housing Template. Double
click on the housing record that is not longer valid and Change
the inservice field from Y to N. Then, Click Save. You can then
click on the Add button to add your new housing records.
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- Why
does my popup flash and disappear when I try to export calls?
If you are using Internet Explorer 7, you must go to the Tools -
Internet Options - Security Tab, Select Trusted Sites and add OCS
using the "Sites" button, then click the "Custom Level" button and
enable the "Automatic Prompting for File Downloads" setting. Make
sure to save your changes.
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- Why
does my terminal show "UNDEFINED" in the log in screens for either
eOMS or OCS?
Evolution applications were compiled using Java 1.5 or higher. Downloading
a FREE executable of the latest Java SE (Standard Edition) will
fix the issue. (Be sure to always trust our HostNameGrabber!!!)
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- What
do I do if the images from our Unibrain 400 Camera have a yellow tint?
The yellow tint is usually caused by the camera not getting enough
light. To resolve this issue you adjust the wheel on the camera
lens closest to the body of the camera and that will adjust the
iris and allow more light into the camera.
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- What
do I do if I find an inmate in the system that has a Positive Cost
Recovery Balance? Power Builder OMS.
To resolve this issue you must first look to see if the inmate has
a positive account balance. If they do have an account balance you
first do a withdrawal to cash for the Positive Account Balance Amount.
Then you do a withdrawal on the cost recovery item that is showing
the positive balance on the cost recovery screen. Then you do a
deposit into the inmates account for the full amount that should
be showing on their account balance.
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- When
can I be upgraded to Evolution?
Please contact you AE.
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- How
do I clear the cache on my machine?
Start, Control Panel, Internet Options, General, (Delete Temp Files,
Delete History, Delete Cookies)
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- What
about a manual?
We supply an excellent online help manual that can be accessed from
each screen throughout the software. The online help will open to
the specific subject pertaining to the program screen you are on
when you access the online help.
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- How
do we get help after you're gone?
We offer 24/7/365 support for our facilities. To reach our support
department, call 1.888.222.3081.
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