Improving Your Experience...

One Question At A Time!

For over 25 years, Global*Tel Link has supplied software solutions to the corrections industry. Our products include jail management systems, inmate telephones, probation and parole management systems, and call investigation tools. GTL always strives to improve the experience of its customers. Frequently, we are asked how to solve a variety of problems. Below, is a list of questions that the daily user would want us to answer for them. If you can not find what you are looking for here, please explore the rest of our website or contact us directly to Improve Your Experience.

Your current jail management software is outdated and continues to crash when you try to initiate reports. Inmates keep complaining because the phone system is down again and they can't make phone calls. It's obvious that your current accounting system isn't made for corrections - you're tired to conforming to its standard modules. And you're tired of keeping track of commissary transactions and loads of inventory. We know the problems you face - and we know that you want to fix them as quickly and cheaply as possible. We also know that with today's economic shortfalls, your county cannot afford to buy you brand new, shiny technologies to help you do your job better. You've come to the right place. And we have options for you!

As a company, we have worked on several unique options to meet your facility's needs when it comes to software. We can provide the best options for your facility at prices recognized by many as the lowest in the industry. Because of the pricing plans we have created, it may even be possible for you to receive software at an extremely reduced cost and sometimes even for free. And we won't nickel and dime you for every change or fix that needs to be made to customize your system. Our experienced service and support teams are ready to help you - they know our products and they can truly improve your experience. Request a live demo and speak with our sales account executives to get the details on our outstanding pricing options.

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From the Day-To-Day User:

• Calls being missed due to lack of time?




Our voice recordings are all digital, available all the time! We offer you the flexibility to record one call, selected calls, or all calls while protecting attorney-client privileges. A multitude of search methods makes it easy to find, play, copy, and email recordings.

With our internet ready system you will be able to access your system from anywhere. All you need is a secure Internet portal. It is as if you have a traveling desk. This feature gives you the ability to:

• Listen to Recordings
• Monitor Live Conversations
• Change Configurations
• Etc.

Silently monitor calls from any device that has a sound card and speakers. There are no special monitoring stations, phones or headsets required - just an internet or network connection. Monitor calls such as:

• Calls to a Specific Phone Number
• Calls Made by a Specific Inmate
• Calls Made by a Specific Phone or Group of Phones
• Calls Made From Your Facility

You can monitor these calls even when you leave the office with the appropriate security and an internet connection. One simple key press will allow you to record the call while you are monitoring.

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• Word searches not enough for your calls?



Call IQ® will give you the ability to automatically transcribe recorded calls. The system was designed to automatically remove meanings and flags calls that need to be investigated. You will also have the ability to research by topic and allow the use of an expert derived dictionary to automatically retrieve all recording containing gang and other slang. This system will also be continuously updated of slang and other dictionaries along with custom phrases entered by law enforcement experts.
Call IQ® will save hours in investigations and reveal untold information that in the past went undiscovered. Here are examples of what Call IQ® will do for you.
• Save time investigating criminal activity
• Reduce crime in correctional facilities
• Catch criminals in the act
• Keep criminal activity out of correctional facilities
• Reduce time wasted by receiving results to related crimes
• Eliminate witness harassment
• Stifle gang and terrorist recruitment
• Discover escape plot
• Build the investigative dictionary to match local slang
• Receive email alerts when certain phrases are said
• View exactly where in the call the searched term was stated
• Proceed automatically to the point where the phrase was discussed
• Search results by importance and relevance
• Receive positive press for eliminating criminal activity
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• Traffic flow causing congestion in the facility?



For the facility, having corrections staff take monetary payments can be a hassle and a security risk. What if you could eliminate the need for correctional staff to handle deposits and eliminate the need to manually enter a record of the deposits into your computer system? What if you could improve inmate morale by constantly having their commissary accounts filled and ready to be spent? What if we could help eliminate the calls from inmate's friends and families?
With our Self Service Options this can all happen. Below you will see how eZ Deposit Kiosks, InmateBanker.com, and BillPay can help you with all these issues. This will allow your staff more time to take care of more demanding tasks.
Ez Deposit Kiosks
The eZ Deposit Kiosk can take cash or credit card deposit from an inmate's family and friends and place it automatically into either the inmate's commissary account or an account used for the inmate to place phone calls.
InmateBanker.com
Inmate Banker is a service that allows inmates' family and friends to go online and easily deposit funds into the inmate's commissary account. Family and friends can select a facility and the inmate and deposit funds from the comfort of their own home, which will cut down on the volume of mail sent to your facility and decrease errors made during data entry.
InmateTelephone.com
ITI BillPay allows inmate's families and friends to managing their inmate phone account(s) effortlessly online. They will have the ability to access their account 24 hours a day with this free and secure service. By signing up for BillPay they will be able to:
• Add money to your account online
• Check your account activity
• Change your billing address
• Review & download your monthly statements
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• Face-to-face meetings and collection processes becoming overwhelming?




Call-Track® is a fully automated, low-risk offender reporting service - a FREE solution for your probation agency. Call-Track® provides automated monthly reporting, reducing time spent monitoring low-risk offenders while providing offenders with a simple and affordable way to report to you. Call-Track® collects all required information from the offenders with questions tailored specifically to your agency's needs. It also records phone and address changes, maintains a history of all calls made, and verifies the identity and location of the calling parties. Furthermore, Call-Track® schedules offenders for monthly reporting and alerts probation officers that the offender either missed or was late for their reporting date.

Experience the benefits of e-mail alert notification, multiple question set capability and easy access to reports. Call-Track® can be used as a stand-alone service, yet it integrates seamlessly with Probation & Parole Management System (PPMS). Call-Track® is easily altered to meet your needs. It's the best low-risk offender reporting system available.

The Probation & Parole Management System is compatible with DSI's Fines & Costs system, putting the power of offender fine, restitution, and fee collection at your fingertips. Fines & Costs is a full-featured accounting package that can automate the entire collection process: prints checks, prints payment books, and manages multiple offender payment plans.>     Close