GTL Improves Upon Customer Experience by Attaining Net Promoter Certified Associate

Elite Net Promotor Certification underscores GTL’s commitment to customer satisfaction

Reston, Virginia (PRNewsWire) – June 15, 2016 – Global Tel*Link (GTL) , the leading provider of correctional technology solutions and an innovator in payment services solutions for government, today announced Raymund Ferrer, Product Marketing Manager at GTL, has become a highly regarded Net Promoter Certified Associate through the NPS2 Certification offered by Satmetrix. Mr. Ferrer now joins an elite group of experienced professionals who hold this credential worldwide.

As part of an on-going effort to enhance customer service across its enterprise, GTL has implemented new processes to measure and improve overall customer satisfaction. One component of this endeavor was securing NPS2 Certification for Mr. Ferrer. GTL supported Mr. Ferrer’s endeavor to become a Net Promoter Certified Associate as part of a continued commitment toward creating a better overall customer experience.

The purpose behind becoming a Net Promoter Certified Associate is to help organizations improve in the areas of innovation and differentiation. NPS2 Certification provides the skills and knowledge for establishing an entire customer experience program which continuously collects, analyzes, and acts on customer feedback each time a customer interacts with GTL. All of this enables incremental improvements in the top-notch service GTL currently provides and contributes to the company’s creation of an entirely frictionless environment for doing business with customers whether they are correctional facilities or friends and family members of inmates.

“GTL has the ability to further improve upon our operational efficiencies and identify areas for strategic changes in how we engage the market, allowing us to truly hear the voice of our valued customers. Mr. Ferrer’s certification is geared toward GTL’s overall goal to constantly find ways to improve upon our customers’ overall experience,” said Kirk Vespestad, Marketing Director at GTL. “We are proud of Mr. Ferrer’s achievement not only because this is an elite certification, but because it demonstrates our commitment to putting the customer first. We will continue to enable our people and hone our processes to provide the best customer experience in the corrections market.”

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About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website www.gtl.net. You can also view us on Facebook, Twitter or LinkedIn.

About Net Promoter Certification and Satmetrix
As a leader in customer experience expertise and co-developer of the Net Promoter methodology, Satmetrix builds market-leading customer experience management software and has provided online and in-person training and certification to more than 1000 companies, including: Disney Company, Symantec, Salesforce.com, Petco, Netgear, Molson Coors, Microsoft, Macys, Liberty Mutual, Lenovo, John Deere, Intuit, NN Group, Fidelity, Experian, eBay, Cisco, Boy Scouts of America, American Express. Today, the Net Promoter Academy features an interactive online learning platform with new courses added regularly, based on the latest Net Promoter methodologies. For information is available at www.satmetrix.com or at www.netpromoter.com.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: vinnie.mascarenhas@gtl.net

Press Release Contact Click Here to download a PDF version

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GTL Improves Upon Customer Experience by Attaining Net Promoter Certified Associate

Creating Better Opportunities by Investing in Inmate Education
By: Dr. Turner Nashe, Jr., Senior Vice President of Education Services at GTL

May 16, 2018

RESTON, Va., – (PR Newswire) It is well-known that the U.S. has high incarceration rates compared to other nations. But what is lesser-known is just how high the recidivism rate is compared to other developed countries. In the U.S., 76.6% of prisoners are re-arrested within five years. In Norway, by contrast, the recidivism rate is 20%. New prison reform programs and initiatives are focusing on ways to lower the recidivism rate, including using education and rehabilitation programs to help inmates re-integrate into society once released.

GTL- How Educating Inmates Can Stop the Revolving Door of Prisons: The impact of education can put inmates on a path towards a better, more productive life. See what former inmates and corrections educators say about the importance of providing educational programs to inmates.

The majority of individuals who enter prison will be released. Yet little has been done to ensure they are ready to survive and thrive in the outside world. Research shows that 70–85% of prisoners return to prison because of two reasons – lack of education and lack of vocational skills. Educational programs provide opportunities for inmates to create new paths after incarceration, re-establish themselves in society, and find success on the outside. Such programs are key in making sure inmates can support themselves, and, in turn, give back to the community.

GTL’s Rehabilitative Education solutions are provided to inmates during incarceration through a Learning Management System that supplies credentialed education content on personal tablets. The tablets are used by inmates to take courses, complete degrees, and finish certifications. The goal is to provide inmates the ability to function better once released, get a good job, and stay out of prison. The numbers support this initiative. Education drastically reduces the likelihood that inmates will reoffend after being released and return to prison. The recidivism rate for inmates with a bachelor’s degree, for example, drops to 5.6%.

Inmate education and rehabilitation is becoming more and more a part of public conversation and even legislative action. The Prison Reform and Redemption Act is an example of legislation that is attempting to help the transition from prison to freedom by offering educational support, vocational skills development, substance abuse rehabilitation, mental health care, and other programs.

Education and other self-improvement programs in prisons allow inmates to learn valuable skills so they can become productive members of society once released. Anything that can be done to help advance that goal is well worth the effort.

Dr. Turner Nashe, Jr. is an entrepreneur, inventor, innovator, and recognized leader in building technology that facilitates delivery of educational and entertainment content to security sensitive industries such as correctional facilities, hospitals, and schools. His inventions have created innovative solutions for emerging eco-systems that are revolutionizing traditional approaches to the delivery of educational content within secure facilities. Dr. Nashe holds an Ed.D. in Administration and Supervision from Tennessee State University and a B.S. in Psychology from John Carroll University.

Press Contact:
Vinnie Mascarenhas
703-955-3894
vinnie.mascarenhas@gtl.net

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.