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How can I establish an AdvancePay Account?
The easiest way to establish an AdvancePay account is through GTL’s automated phone system at 1-800-483-8314, with either $25.00 or $50.00 made via credit card. In addition to our automated phone system, accounts can be established and payments can be made through our AdvancePay Customer Service Department by calling 1-866-230-7761.
How can I find out the balance of my prepaid account?
Contact the GTL AdvancePay automated system at 1-800-483-8314. If you need additional assistance and want to speak to a representative you can call the Service Center at 1-866-230-7761.
What if the inmate is released? Will I receive a refund for the remaining funds on the account?
Contact the GTL AdvancePay Service Department. We require a written request to be mailed or faxed by the owner of the account for a refund. Refunds are processed within 60 business days of receipt of a written request. Refunds must be requested within 90 days of the last call received.
What types of credit cards are accepted?
GTL accepts any credit card bearing the Visa or Mastercard emblem (including debit and check cards) to establish an account through our automated system. In addition, Discover cards are also accepted if you call our Customer Service Center or use our GTL website.
What other types of AdvancePay payments does GTL accept?
GTL accepts money orders, checks and payments through Western Union. For additional assistance or if you wish to speak to a representative please call our GTL Service Center at 1-866-230-7761.
Can I establish an AdvancePay account through the Internet?
Yes, click on the TouchPay Payment Systems box that has the yellow, oval shaped marker with the words “CLICK HERE”. You can establish account and add funds through this web link.
After I have used my $25.00 or $50.00 prepaid amount, can I cancel the prepaid account and have collect calls charged through my local telephone company?
Once telephone numbers are set up as an AdvancePay account, customers are not able to switch to another form of billing.
Are the collect call rates more expensive when my telephone number is set up on a prepaid account?
No, AdvancePay calls are charged the same call rates as traditional collect calls. However with AdvancePay customers are provided the ability to monitor and manage their own accounts through the automation that AdvancePay provides.
"Click here for GTL´s AdvancePay Brochure that is easily printable."
AdvancePay English
AdvancePay Spanish
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