Los Angeles County Sheriff’s Department Inmate Telephone Information

Inmate Telephone Service Information

The Los Angeles County Sheriff’s Department (LASD) features the PCS inmate telephone system. PCS is a wholly owned subsidiary of Global Tel*Link (GTL). The inmate telephone system allows family and friends to keep in contact with their incarcerated loved ones.

Setting up and funding an AdvancePay® calling account is easy. There are several options available to you:

ONLINE – One of the easiest ways to establish an AdvancePay calling account is by using www.connectnetwork.com. Payments can be made to either account 24 hours a day, 7 days a week.

CALL US – Our automated system at 1-800-483-8314 is another convenient way to create and make a payment to an AdvancePay® calling account. Check your balance or add money to your account 24 hours a day, 7 days a week.

LOBBY KIOSKS – There are multiple kiosks located in various facilities of the Los Angeles County Sheriff’s Department. The kiosk accepts both cash and credit card payments to add funds to an AdvancePay calling account.

WESTERN UNION – Payments to your AdvancePay calling account may be made by visiting your local Western Union.

MAIL – Payments made to your GTL AdvancePay account may also be made by check or money order.

Send payments to:
AdvancePay Service
Dept., PO Box 911722
Denver, Colorado 80291-1722.

For questions about blocked numbers or billing problems, please contact GTL Customer Service at 1-866-230-7761 or visit www.connectnetwork.com.

Step by Step Instructions for Account Setup and Funding

If an inmate you wish to receive calls from is housed at any of the Los Angeles County Sheriff’s Department (LASD) facilities, the instructions below will provide you with information on how to set up or fund an account.

For LASD locations, there is a single listing under the name: Los Angeles County. Individual locations are not listed.

AdvancePay® prepaid calling phone accounts, also known as a “My Phone Account”, allow you to make payments to your phone account, which is tied to your phone number.

AdvancePay® prepaid calling accounts may be created by calling the automated voice response system at 1-800-483-8314. Customers who use this automated system to make a payment will have an account created during the payment process.

In most cases, phone accounts may also be created when an inmate places a call to a number that does not have an established prepaid or collect calling account. If there is no prepaid or collect calling account on the phone number when an inmate attempts to place the call, the system will call the number and then ask if you would like to create an account so that you can speak to the inmate. If you elect to create an account, the call is placed on hold during the account creation process, and payment will be taken over the phone for the initial deposit. Once the payment has successfully processed, the call will resume. If the inmate terminates the call during the account creation process, in most instances the account creation will still complete.

There are several ways to receive calls from inmates, including prepaid collect, inmate debit, and collect calls.

Prepaid Collect: AdvancePay® is a calling service that allows calls from a correctional facility to your telephone number without the restrictions of standard billing. After a prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. For more complete account management, you can make payments and view your balance on www.connectnetwork.com.

Inmate Debit: Debit calling puts the inmate in control of their phone account. They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members. Inmates can call any approved phone numbers, including cell phones, with their debit account.

Collect: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Collect calls are billed to the called party every month through their phone carrier company. If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. In such instances, you can call our automated system at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. In addition, online account registration and deposits are available through www.connectnetwork.com.

You can sign up for a prepaid calling account today if you experience any of the following:

  • You have a collect call restriction by your local phone provider
  • You have exceeded the collect call limit
  • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
  • Your local telephone company does not bill for inmate collect calls
  • Your phone number is blocked from receiving inmate collect calls
  • You have a high collect call bill and want to manage your calling budget

For domestic calling rates, click here
For international customers, please visit our AdvancePay® International section for additional information on setting up your account.

Los Angeles County Sheriff’s Department Inmate Telephone Information

GTL helps connect customers in South Carolina, Florida, and Puerto Rico impacted by Hurricane Irma by providing free phone calls.

September 9, 2017

Inmates in areas affected by Hurricane Irma will be provided free five-minute calls through September 12. This will help those incarcerated in potentially impacted states and territories – and their loved ones to connect with each other in the wake of this devastating storm.

To learn more, please visit GTL’s ConnectNetwork: www.connectnetwork.com

If you wish to learn more about how you can help those affected visit: https://www.redcross.org/donate/hurricane-irma-donations

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.