Inmate Phone Solution

"The Hands On User"

Through superior engineering, we have built a system that does so much more than simply permit an inmate to make phone calls. Our system was designed to integrate directly into your existing network, giving anyone with the appropriate authorization the ability to access the application from the comfort of their own office. In fact, our phone systems can be networked together to support a complex of facilities across an entire country. The system can even be accessed through a secure Internet connection, should you choose to do so. This means every function that is available from your desk is now available to you no matter where you are!

Internet Ready

With an internet ready system you will be able to access your system from anyway. All you need is a secure Internet portal. It is as if you have a traveling desk. This feature gives you the ability to:

 

Multiple Facility Functionality

More than one facility is never a problem! Configure the system to provide service to inmates in a single facility, an entire correctional enterprise, or a network of facilities across an entire country.  

 

Call Recording

Our voice recordings are all digital, available all the time! We offer you the flexibility to record one call, selected calls, or all calls while protecting attorney-client privileges. A multitude of search methods makes it easy to find, play, copy, and email recordings. Store your recordings on a variety of media devices such as: CD, DVD and network storage devices. You can even export and email your recordings to investigators. This technology with a Security Envelope that allows the listener to know if the recording has been tampered with, and you have one secure and efficient phone system! 

 

Call Alerts

We can notify you when calls are made to a specific phone number, specific inmate, specific phone or group of phones, or when any call is made from your facility. You pick the device you want to be notification to. Furthermore, you can schedule your notification method based on the time of day or day of the week. An unlimited number of methods and phone numbers may be attached to a schedule, ensuring that you never miss a chance to monitor a call. Cell phone or computer users with the proper security can silently monitor calls immediately after receiving an alert.

    

Call Monitoring

Silently monitor calls from any device that has a sound card and speakers. There are no special monitoring stations, phones or headsets required – just an internet or network connection. Monitor calls such as:

You can monitor these calls even when you leave the office with the appropriate security and an internet connection. One simple key press will allow you to record the call while you are monitoring.

 

Profiles

Customize everything about your phone system! These profiles can be configured for an individual inmate, a single phone, a group of phones, or your entire facility. The profiles created will always stay with the inmate or phone regardless if they move locations. These profiles can support functions such as:

3-Way Call Detection

Detect and identify fraudulent call patterns! Our patented detection technology was engineered with the latest advances in switching technology in mind. Detect and report on three-way call attempts, limiting the amount of illegal activity in your facility.

Schedules

Change the way your phones work based on a customizable schedule! Change the functionality of a phone, a group of phones, all the phones, and even an inmate’s phone privileges based on the day, time of day, date range,or day of the week. An unlimited number of schedules can apply to a phone or inmate, permitting events such as:

 

Call Blocking

Prevent unwanted calls! Calls can be prohibited to specific numbers, ranges of phone numbers, area codes and combinations of area codes and exchanges. The called party also has the option of automatically blocking calls from either the inmate calling them or all calls made from a facility.

 

Allowed Numbers

Never manually enter another allowed number again! Entering and updating these allowed number lists is a time consuming manual process. With our scanning technology, you can simply collect the phone numbers from your inmate population and scan these numbers into our system.

 

Commissary by Phone

Let inmates enter their own commissary orders while supporting the restrictions you need to enforce. These limits can be items such as:

All inmate balances are updated immediately, detailed audit transactions are stored, tax information is collected,and inventory is updated. Integration with all major commissary suppliers is built-in, ensuring that they will receive an electronic transmission of all commissary orders. Commissary orders can be enabled on specific

Inmate Sick Call

Let inmates make their own requests for medical appointments! Inmates can use the phone system to provide enough information for medical staff to triage medical complaints and automatically schedule appointments for qualified requests.

 

Debit Calls

Fight the cost of expensive phone calls! Inmates can use their commissary funds to make phone calls at a discounted price. For any facility using the DSI-OMS, the debit system is fully integrated and all balances are updated in real-time. This saves you time since all inmate balances are updated immediately, detailed audit transactions are stored, and tax information is collected.

 

Online Bill Payment

Families can pay for phone calls 24/7! Now there is no excuse for blocked calls. Inmate family members can pre-pay for phone calls or pay on outstanding balances twenty-four hours a day, seven days a week through our secure website.

 

Family Payment Options

We make it easy for families to receive calls! We are sensitive to the financial needs of inmate families. We offer a variety of convenient payment options such as:

Language Support

Multiple languages are available! All automated prompts can be set so that both the inmate and the called party can converse in their native languages. Furthermore, our unique algorithms construct the proper sentence structure for each language from individual recorded words, ensuring that the prompts sound natural to the listener during playback. 

 

Security

No unauthorized access! Every screen and every function is protected by our extensive encrypted security system. Permissions can be set for individual users or groups of users. Those permissions can then be narrowed to specific tasks such as additions, deletions, edits, printing, or view-only.

 

Special Services

Expand the options available to inmates! This allows you to have more time to do more important tasks. The following are just a preview of the available options.

Integration with our jail management system!

No more dual entry! The Offender Communication System is built to integrate with the industry’s best offender management software, which means that you will never have to book or release inmates on both a phone system and the system that runs your facility. Inmate phone transactions such as debit calls, commissary orders, and sick calls interact with our offender management system immediately, providing enough detail to satisfy the most exacting auditor.