Call Investigation Solution

"The Hands On User"

Call IQ® is a system that uses state-of-the-art speech recognition technology, capable of language models with a vocabulary of over 64,000 street words. This is a system that is designed and built from the ground up specifically for the correctional industry.  Our application is a product that incorporates and addresses the uniqueness of inmate telephony and that adapts to changing linguistic environments.

Call IQ® gives you the ability to automatically transcribe recorded calls. The system was designed to automatically remove meanings and flags calls that need to be investigated. You will also have the ability to research by topic and allow the use of an expert derived dictionary to automatically retrieve all recording containing gang and other slang. This system will also be continuously updated of slang and other dictionaries along with custom phrases entered by law enforcement experts.

All training of the speech recognition system was done using actual inmate telephone calls.  Speech recognition, however, is just the first step.  All calls are post-processed to attach topics, phrase types, custom phrases, and to extract telephone numbers.

Call IQ® will save hours in investigations and reveal untold information that in the past went undiscovered. Here are examples of what Call IQ® will do for you.

• Save time investigating criminal activity
• Reduce crime in correctional facilities
• Catch criminals in the act
• Keep criminal activity out of correctional facilities
• Reduce time wasted by receiving results to related crimes
• Eliminate witness harassment
• Stifle gang and terrorist recruitment
• Discover escape plot
• Build the investigative dictionary to match local slang
• Receive email alerts when certain phrases are said
• View exactly where in the call the searched term was stated
• Proceed automatically to the point where the phrase was discussed
• Search results by importance and relevance
• Receive positive press for eliminating criminal activity