The Hands-On User

The hands-on user is centered on the users who interact with technology everyday. If your current system doesn’t make your life easier and you want to improve your experience, this is the right portal for you. The Hands-On User is meant for users who touch the keyboard and mouse everyday.

How Can We Improve Your Experience?

• Calls being missed due to lack of time?



Our voice recordings are all digital, available all the time! We offer you the flexibility to record one call, selected calls, or all calls while protecting attorney-client privileges. A multitude of search methods makes it easy to find, play, copy, and email recordings.

With our internet ready system you will be able to access your system from anywhere. All you need is a secure Internet portal. It is as if you have a traveling desk. This feature gives you the ability to:

• Listen to Recordings
• Monitor Live Conversations
• Change Configurations
• Etc.

Silently monitor calls from any device that has a sound card and speakers. There are no special monitoring stations, phones or headsets required - just an internet or network connection. Monitor calls such as:

• Calls to a Specific Phone Number
• Calls Made by a Specific Inmate
• Calls Made by a Specific Phone or Group of Phones
• Calls Made From Your Facility

You can monitor these calls even when you leave the office with the appropriate security and an internet connection. One simple key press will allow you to record the call while you are monitoring.     Close





• Word searches not enough for your calls?


Call IQ® will give you the ability to automatically transcribe recorded calls. The system was designed to automatically remove meanings and flags calls that need to be investigated. You will also have the ability to research by topic and allow the use of an expert derived dictionary to automatically retrieve all recording containing gang and other slang. This system will also be continuously updated of slang and other dictionaries along with custom phrases entered by law enforcement experts.
Call IQ® will save hours in investigations and reveal untold information that in the past went undiscovered. Here are examples of what Call IQ® will do for you.
• Save time investigating criminal activity
• Reduce crime in correctional facilities
• Catch criminals in the act
• Keep criminal activity out of correctional facilities
• Reduce time wasted by receiving results to related crimes
• Eliminate witness harassment
• Stifle gang and terrorist recruitment
• Discover escape plot
• Build the investigative dictionary to match local slang
• Receive email alerts when certain phrases are said
• View exactly where in the call the searched term was stated
• Proceed automatically to the point where the phrase was discussed
• Search results by importance and relevance
• Receive positive press for eliminating criminal activity
    Close




• Traffic flow causing congestion in the facility?


For the facility, having corrections staff take monetary payments can be a hassle and a security risk. What if you could eliminate the need for correctional staff to handle deposits and eliminate the need to manually enter a record of the deposits into your computer system? What if you could improve inmate morale by constantly having their commissary accounts filled and ready to be spent? What if we could help eliminate the calls from inmate's friends and families?
With our Self Service Options this can all happen. Below you will see how eZ Deposit Kiosks, InmateBanker.com, and BillPay can help you with all these issues. This will allow your staff more time to take care of more demanding tasks.
Ez Deposit Kiosks
The eZ Deposit Kiosk can take cash or credit card deposit from an inmate's family and friends and place it automatically into either the inmate's commissary account or an account used for the inmate to place phone calls.
InmateBanker.com
Inmate Banker is a service that allows inmates' family and friends to go online and easily deposit funds into the inmate's commissary account. Family and friends can select a facility and the inmate and deposit funds from the comfort of their own home, which will cut down on the volume of mail sent to your facility and decrease errors made during data entry.
InmateTelephone.com
ITI BillPay allows inmate's families and friends to managing their inmate phone account(s) effortlessly online. They will have the ability to access their account 24 hours a day with this free and secure service. By signing up for BillPay they will be able to:
• Add money to your account online
• Check your account activity
• Change your billing address
• Review & download your monthly statements
    Close




• Face-to-face meetings and collection processes becoming overwhelming?



Call-Track® is a fully automated, low-risk offender reporting service - a FREE solution for your probation agency. Call-Track® provides automated monthly reporting, reducing time spent monitoring low-risk offenders while providing offenders with a simple and affordable way to report to you. Call-Track® collects all required information from the offenders with questions tailored specifically to your agency's needs. It also records phone and address changes, maintains a history of all calls made, and verifies the identity and location of the calling parties. Furthermore, Call-Track® schedules offenders for monthly reporting and alerts probation officers that the offender either missed or was late for their reporting date.

Experience the benefits of e-mail alert notification, multiple question set capability and easy access to reports. Call-Track® can be used as a stand-alone service, yet it integrates seamlessly with Probation & Parole Management System (PPMS). Call-Track® is easily altered to meet your needs. It's the best low-risk offender reporting system available.

The Probation & Parole Management System is compatible with DSI's Fines & Costs system, putting the power of offender fine, restitution, and fee collection at your fingertips. Fines & Costs is a full-featured accounting package that can automate the entire collection process: prints checks, prints payment books, and manages multiple offender payment plans.     Close

Hands-On User Product Overview

Jail Management
From intake to release, information on all aspects of an inmate’s incarceration are maintained - including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few. For increased security, this system utilizes digital biometrics to positively identify inmates, increasing accuracy in inmate movement, housing, release, etc. In addition, built-in reports interfaces with Business Objects Crystal Reports make accurate reporting easy.

Inmate Phones
Through superior engineering, we have built a system that does so much more than simply permit an inmate to make phone calls. Our system was designed to integrate directly into your existing network, giving anyone with the appropriate authorization the ability to access the application from the comfort of their own office. In fact, our phone systems can be networked together to support a complex of facilities across an entire country. The system can even be accessed through a secure Internet connection, should you choose to do so.

Call IQ®
Call IQ® is a system that uses state-of-the-art speech recognition technology, capable of language models with a vocabulary of over 64,000 street words. This is a system that is designed and built from the ground up specifically for the correctional industry.  Our application is a product that incorporates and addresses the uniqueness of inmate telephony and that adapts to changing linguistic environments.

Accounting
Accounting covers all the processes involved in tracking and maintaining the money flow for the inmates in a facility.

Adult Probation
Digital Solutions Incorporated's Probation & Parole Management System (PPMS) provides complete case management for your county's adult and juvenile probation office or offices. Whether your county maintains separate offices for juveniles or adults or maintains only one office, the Probation & Parole Management System protects your data and the privacy of your offenders.

Call-Track®
A fully automated, low-risk offender reporting service, Call-Track® – a FREE solution for your probation agency – provides automated monthly reporting, reducing the time you spend monitoring low-risk offenders, while providing offenders a simple, affordable way of reporting to you.

OffenderConnect® Kiosk
The eZ Deposit Kiosk is the answer. The eZ Deposit Kiosk can take cash or credit card deposits from an inmate’s family and friends and place it automatically into either the inmate’s commissary account or an account used for the inmate to place phone calls. The eZ Deposit Kiosk can be placed in your visitation area, your lobby, or anywhere else that inmates' family and friends will encounter it.

Digital Imaging
Digital Imaging can be used in correctional facilities for the collection of inmate mug shots and for documenting scars, marks, tattoos, and other distinguishing characteristics. Multiple images per view can be captured for chronicling appearance over time.

Juvenile Detention
Managing juvenile offenders requires a unique approach. While many adult offenders are herded through the criminal justice system, corrections officers who work with juveniles know special care can often turn a misguided youth around. Digital Solutions Inc. recognizes that these differences affect the way juvenile cases are managed. To address your unique needs, we've developed Juvenile Detention Center (JDC) for use in juvenile correctional facilities.

CorEMR
CorEMR can save correctional facilities significant time and money and meets an important need to reduce medical costs and dangerous medical errors for correctional facilities.