OffenderConnect® is an
independent services portal for Global Tel*Link. The OffenderConnect®
product line provides payment and accounting solutions for inmate friends
and family members by offering several options to fund GTL telephone
and inmate trust accounts.
To make a deposit to an inmate trust account (where available) or a
GTL telephone account, friends and family members may utilize the website
telephone (live operator or IVR) or, in select sites, the OffenderConnect®
- The OffenderConnect.com website allows the friends and family members
to create, manage and close accounts without assistance.
- Friends and family members can create a GTL telephone account on
OffenderConnect.com, even if an inmate has not yet attempted to call
- The OffenderConnect® service is also available by phone. Friends
and family members can speak to a friendly OffenderConnect® customer
service representative to create an account, or take advantage of
Voice Response (IVR) system to provide access to many account
tools through your phone.
- The OffenderConnect® Kiosk has the ability to accept cash deposits,
in addition to MasterCard or Visa branded credit or debit cards, allowing
friends and family members to conveniently deposit funds onto a GTL
phone account, or a inmate trust account (where available). The easy-to-use
touch screen navigation system walks the user each transaction in
an efficient manner, allowing the facility to reallocate staff who
may have been dedicated to taking payments.
With the OffenderConnect® service options, corrections personnel will
see a reduction in the amount of questions concerning payment confirmation,
account balances, general account information, and account closures. Contact
a Global Tel*Link representative today for more information about this
valuable time-saving solution.
is a range of products and services that increase productivity
for correctional facilities and inmate friends and family
members. Innovative software powers OffenderConnect.com and
the touch-screen kiosk application to provide a greater level
of service for visitors to your facility so that dependence
on corrections staff is minimized. The ultimate goal of OffenderConnect®
is to reduce the burden on your staff while providing superior
customer service for the end-user.
- Reduce Dependency on Staff
- More Convenient Account Management
- Safety and Security
- Assistance in Spanish Available
Website Fact Sheet
OffenderConnect® kiosk is designed to provide a convenient
and simple method for offender friend and family members to
deposit funds onto their own ("My Phone") telephone account,
an offender's commissary/trust account or, in some cases,
an offender's phone ("Offender Phone") account. The kiosks
typically accept cash and Visa or MasterCard credit and debit
cards but can be configured to accept just one payment type
or the other.
Regardless of the style of kiosk installed within the facility,
the durability of the machine has the ability to withstand
extensive day-to-day usage. Any routine maintenance can
efficiently be completed with minimal interferance to the
Cash Deposit Option
Minizing or eliminating the handling of cash deposits by
Correctional staff not only creates a more streamlined workflow
procedure but will reduce the threat of theft or missing
funds, limiting the exposure for legal action.
The kiosks have the availability to accept Visa and Mastercard
Credit Cards in addition to most Visa and Mastercard issued
Safely secures the kiosk from unauthorized entry. Authorized
services and technicians, such as Brinks, have the ability
to access these mechanisms for cash pickups. The two stage
locking system provides access to maintenance and cash pickup
areas separately from internal processor components, so
that only authorized users can access the system inside.
Navigate Touch Screen
A series of self-explanitory prompts will aide the Friend/Family
Member in the navigation through the deposit process. This
will decrease the amount of potential distractions for the
and family may send email to inmates. First time users are
directly taken to the Purchase Email screen to purchase email.
When the user makes subsequent visits to the Email Center,
they may make additional purchases, send email, and close
their account. After the initial purchase, users may also
view their Email Statement and Recent Activity report for
current activity or view statements from previous months
of mailroom efficiencies
With the replacement of traditional mail correspondence
with inmate email service, mail room staff will be able
to sort and deliver all communications in a fraction of
the time. In addition, the reduction of incoming standard
mail will allow staff to be reallocated to other functions
with in the facility.
prevent contraband from entering your facility
By controlling the hard copy message that is ultimately
delivered to the inmate, contraband that would be delivered
to the facility, via conventional mail, is now a non issue.
With the recent trend of 'lacing' letters with illegal contraband,
this contraband threat is now eliminated from entering your
OffenderConnect® allows the funding of Pin Debit accounts
(where available) through one of the convenient payment
channels. All reporting functionality remains consistent
with the trust account phone withdrawls.
OffenderConnect® services can also be configured (where
available) to handle deposits for inmate commissary. This
configuration will help in the continued efforts of streamlining
inmate trust accounting and appropriate staff allocations.