INMATE PREPAY OPTIONS -
GTL offers inmates the ability to purchase prepaid calling vouchers
from the facility or commissary. This option permits direct dialing,
complete call control and always increases revenue for the facility.
PREPAID CALL CONTROL - Competitors´ prepaid options
often dial out to a platform that results in lost control of the calls.
GTL´s exclusive prepaid platform maintains all of LazerPhone®´s
hallmark administrative, investigative and security features. Our customers
do not have to sacrifice call control for increased call completion.
PREPAY DEBIT ACCOUNTS
offers two prepay options through its integrated Debit Account
system: direct deposit, which is managed through the LazerPhone®
workstation, and prepaid KEEP IN TOUCH™ Vouchers
that inmates may purchase from the facility, or the facility´s
commissary, and "cash" at inmate telephones. To use either prepay
option, an inmate must have a LazerPhone®
PIN account. (Note: A facility may choose to assign PINs to all
inmates for better control of phone usage,or may assign PINs only
to inmates wishing to make prepaid calls.)
LazerPhone®´s Debit system is active, at the beginning
of each call attempt, if the inmate chooses the prepaid call type,
the system´s automated operator reports the current balance in
the inmate´s prepaid account. If the balance is sufficient, the
cost of the current call can be automatically deducted from the account.
Inmate debit accounts can be
added, updated, deleted, or closed at the LazerPhone®
"KEEP IN TOUCH" PREPAID VOUCHERS WORK
The facility or the facility´s commissary orders KEEP
IN TOUCH™ Vouchers from Global Tel*Link and sells them
to inmates wishing to make prepaid calls. Once in the inmate´s
possession, the voucher is taken to any inmate phone. After choosing
a language and entering a destination number, the inmate selects menu
option 5 to begin the "cashing" process. Following automated prompts,
the inmate enters his PIN, the voucher number, and the voucher value.
If the PIN is valid and the voucher has not been previously used, the
value of the voucher is transferred to the PIN account. The inmate may
now place prepaid calls by simply choosing the prepaid call type and
entering his/her PIN during call setup, the voucher number is
no longer needed. Unlike prepaid calling cards that retain value and
are subject to theft, once "cashed" (meaning the voucher number has
been recorded by LazerPhone®) the voucher is useless
and can be discarded. If inmate friends and family members wish to purchase
prepaid vouchers for an inmate, they can do so by depositing money into
the inmate´s commissary account. The inmate can then purchase
a voucher using the money deposited in his commissary account. When
an inmate leaves the facility with funds still in a debit account, the
facility or commissary may request a refund, or the inmate´s LazerPhone®
PIN, with its associated Debit Account, may simply be deactivated. If
the inmate is re-incarcerated in the future, he or she can use the same
PIN for making prepaid calls.
Because this prepaid option operates on Global Tel*Link´s platform,
prepaid calls are subject to the same call controls as collect calls.
Prepaid calls must be validated before the system will connect the call.
Once connected, the call is subject to the facility’s call-duration
restrictions, time-of-day restrictions, blocked-number restrictions,
and all other call-restrictions.
Refunds will only be made upon written request following an inmate’s
release from jail. To obtain a refund, the facility and/or the commissary
company must make a written refund request on the inmate´s behalf.
The request must include the PIN, the inmate’s name, the mailing
address, and the facility name. A refund will only be made if requested
by the facility and/or the commissary company.
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FRIENDS AND FAMILY FRIENDLY OPTIONS
- Prepaid vouchers can be sold via the facility commissary system.
Therefore, inmate friends and family can deposit money into the
commissary account for the purchase of prepaid vouchers.
MANPOWER REQUIRED - A system administrator will not have
to enter debit account deposit amounts at the workstation. By having
the inmate "cash" the voucher, this responsibility is shifted to
THIRD PARTY - The system runs on Global Tel Link´s
platform with no third party involvement necessary. As a result,
Global Tel*Link does not need to rely on a third party for any aspect
of the program including the printing of prepaid vouchers.
- Prepaid vouchers can be thrown away after being cashed at an inmate
phone. Unlike similar programs, inmates do not have to retain actual
cards that can be stolen.
REPORTS - Since the prepaid voucher or debit method programs
runs on the Global Tel*Link´s platform, LazerPhone®
provides detailed, accurate reporting capabilities through the reconciliation
reports to manage the Prepaid Debit and the KEEP
IN TOUCH™ Prepaid Voucher programs. These types
of reports can be printed via the facility LazerPhone®