GTL User Group 2017- Orlando, FL

Special thanks to our 2017 User Group sponsors:


GTL User Group Training Conference

GTL User Group Training Conference 2017- Orlando, FL

Tuesday, September 19 to Thursday, September 21, 2017

Please note- change requests need to be submitted by 8/15/17 for consideration for this year’s User Group.

NEW for 2017! GTL is now able to offer up to 7 ACA re-certification credits for attendees of User Group! Be sure to see the updated schedule for dates and times for these classes. If you have never attended User Group before, see the rest of the fact-filled page below, watch the video and consider attending. For repeat attendees- you know what to expect, so just expect more of it this year with nearly 100 sessions- more than we’ve ever offered before! If you know you want to attend, just skip down below to register for your hotel room, register for User Group and to get the essential details for the event.

What is User Group?

GTL User Group Training Conference is GTL’s user conference filled with helpful break-out sessions, informative seminars, one on one interaction and a chance to interact with your peers.

This year’s User Group is two and a half days of useful training sessions, product information, hand-on experience and more! We have added additional sessions for a variety of audiences to ensure that we have something for everyone.

This year, there will be multiple tracks of sessions including tracks for executives (wardens, sheriffs, county commissioners, etc.) that focuses on high-level issues that affect correctional facilities nationwide, an IT professional track (for county or state IT staff or their consultants, IT tasked correctional officers, etc.) that focuses on infrastructure, hardware and software needs, integration and other issues that are specific to technical roles in correctional facilities, and tracks for system users (corrections officers, investigators, administrative staff, product specialists, etc.) that focuses on how to use GTL’s products and services on a day to day basis, how to get more from your system, and problem solving using GTL technology.

GTL will be showcasing our integrated product suite including our industry leading offender management system, advanced telephone platform, visitation solutions, investigative suite, tablet and in-pod solutions and multiple deposit solutions. Through hands-on product demonstrations and informative training sessions you will gain new insight into how technology is streamlining corrections operations across the nation. All attendees of the GTL User Group Training Conference get:

  • Free registration- there is no cost to attend the GTL User Group Training Conference
  • Informative training sessions
  • Self-selected breakout sessions- choose from additional training sessions, new product introductions, question and answer sessions and more
  • Vote on change requests for GTL products- help define the future of the products your facility uses each day
  • Hospitality night for attendees on Tuesday evening
  • Time to interact with key GTL staff- executives, trainers, product developers, sales team members and more

The User Group Advantage

Attendees of the GTL User Group Training Conference can spend hands-on time with GTL’s technology and talk to the development team to find out in-depth information about each product. Here are some of the technologies you can see:

  • Inmate Telephones and Inmate Telephone Software Packages
  • Offender Management System
  • Deposit automation systems
  • In-pod kiosks
  • Inmate tablets and handheld devices
  • Video visitation and visitation management services
  • Investigation Software Packages

Planning to come to the GTL User Group Training Conference?

Click the image above to download the exclusive GTL User Group invitation, full of useful information and budgeting worksheets.

Hotel Registration Link
User Group Registration Link
User Group Proposed Agenda
User Group Change Requests

User Group Training Conference Details

Event Details

The 2017 GTL User Group Training Conference is being held Tuesday, September 19 through 1 p.m. on Thursday, September 21, 2017 at the Renaissance Orlando at SeaWorld hotel in Orlando, FL. Attendees who stay at the conference hotel and use the GTL room block code to save money, also get:

  • Complimentary Wi-Fi in the guest rooms for all Marriott Rewards members and the meeting space
  • Discounted room rates- save $$$
  • Discounted rate available up to three days before and after the conference while availability lasts

Here are some of the key points to know about the User Group in 2017:

  • Limited to 350 Attendees
  • We have added more sessions!
  • Conference tracks for distinct roles in facilities:
    • Executive
    • Information Technology (IT)
    • Operations/Users
  • Training Sessions daily
  • Vote on proposed technology changes
  • Interact with new technology
  • Learn about updates to your existing GTL software and technology- know how to maximize your investment
  • Meet key GTL staff
  • Breakfast each day
  • Lunch at the hotel Tuesday and Wednesday
  • Tuesday evening social event with food and beverages

The GTL User Group Training Conference is one of the most important ways you can stay current on the latest integrated technologies, the software features that have changed and current market trends and forecasts.

Click here to register for User Group

Hotel and Lodging Information

You can book your rooms today by visiting the special GTL Reservation Site.

Note: GTL has negotiated a special rate of $150 per night for all GTL User Group attendees, with an optional resort fee of $25 that you can add if you want the extra amenities. Please DO NOT reserve your rooms through the main Marriott website, as this discounted rate will not be applied to those reservations.

Staying at the conference site is convenient- the hotel offers many amenities. All sessions will be held at the Renaissance Orlando at SeaWorld location, and the after-hours events will also be held either on-property, or next door at SeaWorld. You will find that this is an excellent location with many great restaurants, sights to see and shopping within a short ride of the property. We hope that you will attend the 2017 GTL User Group Training Conference and we look forward to seeing you in September!

Lodging Details:
Renaissance Orlando at SeaWorld
6677 Sea Harbor Dr
Orlando, FL 32821

Click here for hotel reservation

Transportation Options

The Orlando International Airport (MCO) is the nearest airport to the Renaissance Orlando at SeaWorld hotel. The hotel is approximately a 15 to 20 minute drive from the airport. There are several options to get you to the hotel from the airport once you arrive:

Shared Shuttle
This is the best option for our attendees. The shared ride shuttle run by Mears (the same people who do the Disney busing) is normally $21 one way for a ride or $33 for the round trip. To help you out, we have negotiated with them to reduce the round-trip fare by $4 for all of our attendees. To get this discount, you can either register online at, click on the “Book Orlando Shuttle now” and use code 542723019 in the “Promo Code” box in the lower left corner. Alternately, if you plan to book over the phone or in person, bring this coupon with you when you go to register for your shuttle. You will be required to show the coupon or your online confirmation at the time of your ride in order to receive the discount. See the coupon for more details.

Taxi rides to the hotel are about $45 for a one-way trip to the International drive hotels like the Renaissance Orlando at SeaWorld. For a list of cab companies that operate at the airport and for more fare details, visit this page.

Rental Car:
Several car rental agencies also operate out of the airport, however please note that there is a parking fee of $22 per day (plus tax) at the hotel for guests. For a list of available rental car companies, click this link.

While you are at the hotel, if you are thinking of visiting the local sights like the 2 outlet malls, or the Orlando Eye, or Pointe Orlando, the I-ride trolley offers a convenient way to see these sights. Operating daily from 8 a.m. to 10:30 p.m. the trolley stops at over 35 locations throughout Orlando. The cost for a ticket is just $5 per day and may be purchased in the Renaissance Orlando at Sea World lobby. Please note that purchasing tickets on the trolley only allows for one way fares which are $2 for each trip. We recommend purchasing the all day pass if you are taking the trolley. Here is a map of the locations the I-ride trolley stops. I highly recommend downloading the trolley app or visit the webpage that tracks their location so that you are not standing at a bus stop for any great length of time (trolleys come every 20-30 minutes).

For those wanting to visit Universal Studios or the Disney properties, please add the resort fee ($25) to your stay at the hotel (and enjoy additional amenities like 2 free bottles of water per day) and that shuttle will take you to those properties.

GTL User Group 2017- Orlando, FL

Location Detection: With Great Power Comes Great Responsibility

By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training

PRNewsWire – GTL’s Location IQ® is a powerful intelligence application that pinpoints the location of a called party’s mobile device that receives calls from an inmate in a correctional facility. This is done in strict adherence with sensitive carrier privacy policies.

Using powerful, accurate carrier tower and GPS-based location services, Location IQ pinpoints a called party’s latitude/longitude coordinates and proximity to a facility utilizing all the major carrier networks and secondary carriers the called party may be on or the type of device they are using. Through the inmate telephone platform’s graphical user interface, investigators can see the location of the phone that was called and accepted in a readily accessible and usable format.

As an added control feature, Location IQ can be configured to establish a defined perimeter around the correctional facility—calls to phones within that perimeter can be blocked from connecting or can be allowed to connect while being monitored and recorded in real time by investigators.

Investigators can combat criminal activity, such as attempts at escape or at bringing contraband into a facility, by blocking calls between inmates and parties near the correctional facility, many of which are in remote areas.

GTL recognizes strict privacy guidelines concerning location-based services and requires a double opt-in from the end user receiving a call before the geo location of that end user’s device is captured. This means that users must repeatedly confirm that they agree to have the geo location of their mobile devices captured.

Other providers may not have the same safeguards—a sheriff was recently charged for misusing a competitor’s system to locate cellphones without legal approval and examining information about other law enforcement officers.

Last week, on Arizona Public Media, a live demonstration was made available and GTL never captures or provides the geo location of a mobile device without the appropriate opt-in by the end user. GTL’s systems require a system GUID that ties the request of a cell phone location directly to a call where the end user consented via a double opt-in when accepting the call. GTL strives to find tools that will make our clients successful in their investigative endeavors and will soon provide enhancements to its location-based services that expand the capabilities of this powerful tool.

We offer solutions that promote safety—the safety of correctional officers, the safety of inmates, the safety of the public, and the safety of facilities as institutions.

For more information on GTL or any of its products, contact a company representative today.

Press Contact: Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.