Facility Support

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Facility Support

We work hard to build trusted, long-term relationships with our customers and understand that nothing accomplishes this as effectively and reliably as keeping our promises. Our customers know that they can rely on us to make good on our promises and that we will always operate with the highest levels of integrity. And we know that our reputation is only as good as our customers’ most recent experience with us.

Each customer has an assigned technician to answer questions, assist users, pinpoint problems and resolve issues. Your satisfaction is your technician’s prime concern. Knowing your technician’s face and name gives you the confidence that someone at GTL knows your needs and is working to meet or exceed them.

Each quarter of the year, GTL surveys all customers for a service rating. Periodic on-site service reviews are performed at selected facilities. Review topics include overall system performance and reliability, service issues since the last visit and your facility’s revenue trends. The annual site review is also our opportunity to listen to your ideas for improvement. Many of our design features come from these meetings.

Every incident, whether it is discovered through continuous diagnostics or reported by a customer, results in a work ticket that requires immediate attention by your personal service technician or the appropriate team within GTL. Tickets are meticulously tracked by a very sophisticated customer relationship program (CRM), which eliminates unattended problems. Management attention to punctual problem resolution is a high priority.

24/7 Tech Support –
Our customers know their Tech Support Representative by name and are assured of immediate response to their questions and issues.

Get the help you need by visiting our Technical Support page and submitting a support request or giving us a call.