In addition to the traditional AdvancePay® service, GTL offers an International AdvancePay® program. This program allows friends and relatives of inmates to establish an AdvancePay® account via Western Union or ConnectNetwork from over 150 countries and territories, provided the facility where the inmate is housed allows international calls. Please contact our International Customer Service Department at [email protected] to verify if the facility you need to receive calls from has this option before creating an International Advance Pay account.
To review the program details, click on the link below:
English Version (.pdf)
Spanish Version ( .pdf)
Frequently Asked Questions:
How do you find the nearest Western Union location?
Customers can visit www.payment-solutions.com and click on the “Quick Pay” option in the middle of the screen and follow instructions. Customers can also call their local information service and ask for the Western Union Agent location in their city.
***For customers with an area code prefix to their phone number e.g., Canada, Puerto Rico, USVI, visit www.westernunion.com and click on “Find Agent Location” at the top of the screen and follow instructions or call 1-800-325-6000 and press 2.*** Close
Are there fees involved for this transaction?
Yes. Western Union charges between $10 and $15 USD per transaction depending on the country of transaction origin.
What if a sender sets up an account with the wrong phone number?
Customers needing assistance with accounts should contact GTL Customer Service via email at [email protected]
Can the inmates make calls to other parties with this set up?
No. Inmates can only call the phone number that is associated with the account.
Can anyone set up an account?
Generally, yes. But the correctional facility still reserves the right to block/restrict specific numbers and there may be limitations on call lengths. Also, calls are subject to monitoring and recording.
Can I get a refund on an unused balance?
Yes. Refund requests are processed by Customer Service. Refunds will be sent via Western Union Quick Cash to participating Western Union Agent locations and are subject to currency exchange. Any refunds not retrieved from the Western Union Agent within 30 days will be forfeited to GTL. Refunds requests are also subject to Western Union transaction fees. When an account balance is less than the Western Union transaction fee, a refund request will not be processed.
Can my account expire?
Can I make an AdvancePay deposit with a credit card?
Yes, we accept Visa® and MasterCard® branded credit and debit cards that are issued through both foreign and domestic banks.
To reach GTL AdvancePay Customer Service from the USA or Canada, call 866-230-7761. From Mexico call 001-888-216-7423. GTL Customer Service can also be reached by email at [email protected]