Payment and Deposit Solutions

Secure Payment and Deposit Portal

Ensuring the Quick, Accurate and Secure Processing of Funds

GTL’s best-in-class Payment and Deposit Solutions offer correctional facilities an end-to-end system for the timely and secure processing of funds. From lobby kiosks and lockbox solutions to automated telephone payments, we help automate labor-intensive and time-consuming processes while providing seamless, real-time integration across accounts and transactions.

Our Solutions

Secure Inmate Payments and Deposits
Securely Transact Funds
Cashless Inmate Release System

Deposit Systems

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Transaction Accounts

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Funding

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

Payment and Deposit Solutions

By Garth Johnson, Senior Vice President, Operations, GTL

At Global Tel*Link, we constantly strive to improve our hardware and software to provide the highest quality service possible. This includes supplying patches and software updates through our existing wired systems and replacing hardware to keep pace with advances in technology. We also ensure that all of the data from our operations is safely and efficiently handled.

Over the last few years, GTL systems have processed an ever-increasing amount of digital data traffic. Against the backdrop of data breaches and serious power outages that have plagued some of our competitors, we recognize that properly managing and securing data is of paramount importance in today’s inmate communication services marketplace.

As a continuation of GTL’s lasting commitment to ensure the security of our customers’ data, we recently invested $1 million in data center upgrades that augmented our security protocols and provided increased processing capacity. These improvements – which began in early 2015 and were completed in January 2016 – ensure that all of our systems operate at peak efficiency, minimize risks to data in transit and at rest, and reduce the likelihood of unplanned service disruptions.

The high-level summary of recently completed data center upgrades is as follows:

• expanded the amount of floor space to accommodate new equipment
• added more cooling equipment to support the additional data processing hardware
• upgraded the power distribution system to ensure that we have the capacity to process our customers’ ever increasing traffic volumes
• extended the lease of the data center to lock in our commitment

This expanded capacity increases the redundancy of our systems and minimizes the impact of a system failure. The improved redundancy also allows us to conduct low-impact/no-impact system upgrades and maintenance actions in the future.

To ensure that we minimized any inconvenience resulting from the short service interruption that was required to get the new support systems online, we scheduled the work for off-peak hours (midnight Saturday to 9:00am Sunday) so that customers experienced little or no impact from the brief outage. Knowing that any scheduled disruption no matter how brief could have some small effect on jail and prison operations, we sent each customer a written notification a few weeks before the planned downtime.

System performance, service continuity, and data security are just some of the hallmarks of our data center operations, and we believe that the recent upgrades demonstrate our commitment to provide our customers with the highest quality of service in the market.

For more information on GTL or any of its products, contact a company representative today.