Friends and Family

Convenient Account Management

GTL's friend and family web portal, connectnetwork.com, is designed for friends and family members to set up and manage prepaid accounts for phone and any other GTL-provided services which may be available at each facility.
Account Management via ConnectNetwork.com
Answers to frequently asked questions about available products and services at each facility, different deposit account types, and how to make deposits using cash and credit/debit cards is available by clicking the “HELP” link on the upper right of any page on connectnetwork.com. Information about how to contact customer service is available by clicking the “CONTACT US” link on the upper right of each connectnetwork.com page. Android Apps for Internet Visitations (where permitted) In some facilities Internet-based visitations are available to users of Android smartphone and tablets via the VisMobile app. A companion app, VisMobile Add-On, allows users to register for and schedule visits. Together these apps gives users whose loved ones are incarcerated in facilities that allow Internet video visitation the opportunity to conduct video visits from their Android devices.

Customer Service Information

We now offer the ability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative investigate your request. If your request does not fall into one of the three categories below, please submit your request via the General Inquiry Contact Form