Transaction Accounts

Deposit Inmate Funds Securely

Easy Account Creation and Management Options for Inmate Friends and Family

GTL offers multiple options for an inmate’s friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. By offering a variety of convenient payment options, GTL streamlines the payment process for friends and family members of inmates seeking to communicate with loved ones who are incarcerated in a corrections facility or provide them with funds.

GTL offers eight convenient options to fund accounts:

  • Online –
  • Automated telephone (IVR) system
  • Payment via operator-assisted call
  • Payment via certified check or money order
  • Payment via Western Union
  • Lobby Kiosk (where available)
  • Intake Kiosk (where available, booked inmates can fund their own accounts)

The ConnectNetwork website and the automated telephone (IVR) tools can also provide convenient access to account tools like balance checks, account creation, and funding for accounts 24 hours a day, seven days a week. Both MasterCard® and Visa® credit or debit cards are accepted.

The GTL suite of payment tools can accept deposits for government payments, inmate telephone accounts, PIN debit telephone accounts, commissary accounts, trust fund accounts, bail/bond payments, and payments to other government or correctional facility accounts.

GTL is dedicated to ensuring that friends and family of inmates have access to payment methods that meet their needs without requiring assistance from correctional staff. By introducing cutting-edge technology while maintaining compatibility with legacy systems and processes, GTL ensures that there is a method of deposit that works for all inmate friends and family members to minimize impact on correctional facilities while maximizing the ability to easily create and fund accounts.

Multiple Payment Methods

Inmate friends and families need to be able to create and/or fund telephone, commissary, and trust accounts easily, and GTL has a solution to this problem. GTL has employed tremendous resources to ensure that deposit processes are as quick and seamless as possible. With seven available deposit options, there is a range of convenient alternatives that appeals to inmate friends and family members.

Account Tools

GTL allows inmate friends and family members to manage their account using a variety of tools including operator-assisted calls, automated telephone (IVR) tools, and online using Many of these tools let the inmate friend or family member check their balances, add or remove correctional facilities and inmates from an account, and much more. By providing this level of information and control, correctional facilities do not have to invest resources and time to assist inmates’ friends and family members with requests related to inmate calling or accounts.

Multiple Accounts Supported

Correctional facilities often have multiple accounts related to each inmate. With floor and wall space at a premium, there are enormous efficiencies to be gained by using the GTL transaction services. By utilizing GTL deposit services, inmate friends and family members can fund various accounts at a correctional facility through one provider. This not only creates a simpler, more convenient experience for inmate friends and family members but also introduces efficiencies for correctional facilities.

Transaction Accounts

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.