Inmate Telephone Systems

Leading Inmate Telephone System

Highly Configurable Inmate Call-Processing and Recording Technology

GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. GTL maintains and supports all ITS equipment, software, and functionality for the term of the contract.

GTL is renowned in the industry for its exceptional expertise in integrating multiple vendors at correctional facilities. We have successfully integrated with more systems (jail management, commissary, etc.) than any other vendor. Our experience and contacts within the market ensure a smooth integration process. Our program and project implementation teams have handled many large accounts, networked multiple sites, and integrated with disparate databases. The key to trouble-free, open systems integration is working directly and harmoniously with our customer’s existing and future partners, and it is this kind of inter-system integration that brings added value and sets GTL apart from all other providers.

Flexible, Customized Integration

The software is highly versatile with an open architecture, allowing for maximum flexibility to integrate or interface with a wide array of systems, including correctional facility commissary, inmate trust fund, facility kiosk, jail management, inmate banking, and inmate status. As system integration experts, we will customize the best solution to meet the specific needs of each facility.

Highly Resilient, Redundant Data Centers

GTL data facilities provide a network capable of handling all of GTL’s voice, data, and call validation and management requirements. The system uses a central database, storing all call detail records (CDRs) for each call created and call recordings which are then housed in the primary data center and immediately replicated to the secondary data center.

Robust Data Mining and Reporting Capability

GTL’s security and investigation features are focused on empowering users to conduct database mining on inmate call detail reporting, three-way call detection, multi-channel recording, and inmate call alerts. There is also visibility to electronic purchases of phone credits with the main purpose of providing key information to investigate potential criminal activity in the facility.

Inmate Telephone Systems

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.