Electronic Inmate Messaging

Electronic Inmate Messaging

Providing a Secure and Fully Searchable Inmate Interaction Database

As correctional facilities across the country transition more of their daily processes to technology, one part of each facility remains inundated with paper on a daily basis: the mailroom. Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

The extensive monitoring capabilities of the Message Link email solution are fully configurable to a facility’s message-review protocol. Combining the systems standard terminology library with the option of custom entries, the automated message review will flag messages for further staff investigation. Once a staff member fully reads a message, it can be classified as delivered, redacted, flagged for follow-up, or blocked and then handled in the appropriate manner. If a message is redacted or blocked, a notification is generated to both the sender and recipient informing them of the undelivered message.

Efficiently Control, Review, and Distribute Inmate Messages

With all incoming inmate correspondence entering the facility as an English-translated, typewritten document, Message Link provides mailroom staff members with an efficient application to classify and distribute messages. Utilizing our enhanced distribution application, staff members can pre-sort all approved messages to accommodate delivery schedules.

Securely Retain All Messages

An original version of each message – no matter what the classification type – is retained for an indefinite period of time. This retention archive provides a facility’s investigative unit immediate access to any message sent to that facility through Message Link, regardless of the time frame.

Deter Contraband Introduction Opportunities

Only offered through our secure, industry-recognized payment portal – ConnectNetwork.com – Message Link offers friends and family members a streamlined method for creating and sending their messages. With the escalation of illicit tactics used to introduce contraband into correctional facilities, Message Link eliminates outside factors that may be used to mask any item that might be considered a security threat to a facility.

Inmate Messaging

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.