Inmate Messaging

Electronic Inmate Messaging

Providing a Secure and Fully Searchable Inmate Interaction Database

As correctional facilities across the country transition more of their daily processes to technology, one part of each facility remains inundated with paper on a daily basis: the mailroom. Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

The extensive monitoring capabilities of the Message Link email solution are fully configurable to a facility’s message-review protocol. Combining the systems standard terminology library with the option of custom entries, the automated message review will flag messages for further staff investigation. Once a staff member fully reads a message, it can be classified as delivered, redacted, flagged for follow-up, or blocked and then handled in the appropriate manner. If a message is redacted or blocked, a notification is generated to both the sender and recipient informing them of the undelivered message.


Efficiently Control, Review, and Distribute Inmate Messages

With all incoming inmate correspondence entering the facility as an English-translated, typewritten document, Message Link provides mailroom staff members with an efficient application to classify and distribute messages. Utilizing our enhanced distribution application, staff members can pre-sort all approved messages to accommodate delivery schedules.

Securely Retain All Messages

An original version of each message – no matter what the classification type – is retained for an indefinite period of time. This retention archive provides a facility’s investigative unit immediate access to any message sent to that facility through Message Link, regardless of the time frame.

Deter Contraband Introduction Opportunities

Only offered through our secure, industry-recognized payment portal – – Message Link offers friends and family members a streamlined method for creating and sending their messages. With the escalation of illicit tactics used to introduce contraband into correctional facilities, Message Link eliminates outside factors that may be used to mask any item that might be considered a security threat to a facility.

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