All Global Tel*Link facilities are now eligible to accept ADVANCEPAY ®
payments through OffenderConnect We
now offer the availability to submit your customer service request online.
To begin the process, please select the category below that pertains
to your issue. Please provide as much detail as possible to help assist
our Customer Service Representative invesitgate your request.
We now offer the availability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative invesitgate your request.
Extensive Billing Partners – GTL has established collect call billing arrangements with various clearing houses in order to reduce call blocking and allow more collect calls to be completed. In today´s CLEC environment, billing arrangements are a vital part of the collect calling platform.
Automated Prepay Set-Up – When a called party´s number is blocked from accepting collect calls, GTL’s automated system interrupts the call attempt and offers the called party the opportunity to set up a prepaid account immediately and allows the call-in-progress to be completed upon account set-up. This is an exclusive feature and often turns what would have been a failed call into a completed call.
Account Set-Up Options – GTL offers inmate families every possible opportunity to set up a prepaid calling account. In addition to the option described above, the system announces the toll free numbers to speak to a live operator or use our totally automated system that accepts Visa and MasterCard. Easy and simple establishment of prepaid accounts drives more revenue to your facility and keeps inmates and their families happier.
Phone Policy – Customers are permitted to
set up pre-paid accounts for their cell phones at their own risk
for approved facilities.
AdvancePay ® BILLING / CONTACT
All AdvancePay payments are subject to applicable taxes and fees. Specifications are subject to change without notice.
Billing Support FAQ
Before you call:
Family/Friend Brochure (.pdf)