Family and Friends Support
complete solution for managing commissary and inmate phone accounts.
All Global Tel*Link
(GTL) facilities are now eligible to accept ADVANCEPAY® payments
through OffenderConnect.com. If you previously had an account
set up through ODRCpayments.com, you are now eligible to deposit
money through OffenderConnect.com
(upon completing your New
Note: If OffenderConnect Services are not currently available
at your request facility, you can complete your account setup
(including cell phone and unlisted phone numbers) through our
form. Please be sure to complete the form in its entirety
to ensure prompt account setup.
to better serve you, please select the facility’s inmate telephone
services provider below.
Daily Dial Support
Angeles County Customers: A notice concerning your phone service
here for additional information. To setup your account today,
please visit OffenderConnect.com
Attention California Department of Corrections
(CA DOC) customers: Effective November 26th 2012, please manage your account by visiting OffenderConnect.com.
Department of Corrections (GA DOC) customers: Effective October 15th 2012, please manage your account by visiting OffenderConnect.com.
Department of Rehabilitation and Correction (ODRC) customers: Effective October 8th 2012, please manage your account by visiting OffenderConnect.com.
Department of Corrections (VA DOC) customers: Effective September 26th 2012, please manage your account by visiting OffenderConnect.com.
CONSUMER PROTECTION INFORMATION
wary of inmate calls that request you to dial *72 followed by a
new ten-digit number. Completing this request will result in the
forwarding of your telephone number to a number of the inmate´s
choosing, and all calls to your true telephone number will be automatically
forwarded to the new number without your knowledge. The only way
to reverse the forwarding of calls to a new number is to dial *73.
Tel*Link has a policy of recording incoming customer calls to its
Customer Service Call Center for training and quality of service
purposes. Customers will hear a recording at the beginning of all
calls into the Customer Service Call Center informing them that
the call may be recorded.
inmate telephone calls are likely to be monitored and recorded.
By accepting an inmate call, you acknowledge and agree that your
conversation may be monitored and recorded.
quality of telephone calls to wireless devices and cordless phones
that receive voice transmission via frequencies as opposed to wires
may vary, based on, among other things, a person’s movement, tower
location and signal strength at any given point in a call. Accordingly,
the quality and integrity of calls to cell phones and cordless phones
cannot be guaranteed and dropped calls to cell phones will not be
routinely refunded. Complaints concerning dropped calls and call
quality from inmate facilities are investigated at the call origination
point for the purpose of ascertaining whether an issue exists with
the telephone equipment from which the call is placed.
Before making a payment please email AdvancePayInternational@gtl.net
to make sure the Facility you are trying to receive phone calls
from allows International calls / accounts to be set up as NOT all
Facilities have this option.