Family and Friends Support 

Be wary of inmate calls that request you to dial *72 followed by a new ten-digit number. Completing this request will result in the forwarding of your telephone number to a number of the inmate´s choosing, and all calls to your true telephone number will be automatically forwarded to the new number without your knowledge. The only way to reverse the forwarding of calls to a new number is to dial *73. Additional Information

Global Tel*Link has a policy of recording incoming customer calls to its Customer Service Call Center for training and quality of service purposes. Customers will hear a recording at the beginning of all calls into the Customer Service Call Center informing them that the call may be recorded.

All inmate telephone calls are likely to be monitored and recorded. By accepting an inmate call, you acknowledge and agree that your conversation may be monitored and recorded.

The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via frequencies as opposed to wires may vary, based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. Accordingly, the quality and integrity of calls to cell phones and cordless phones cannot be guaranteed and dropped calls to cell phones will not be routinely refunded. Complaints concerning dropped calls and call quality from inmate facilities are investigated at the call origination point for the purpose of ascertaining whether an issue exists with the telephone equipment from which the call is placed.

NOTE AdvancePay International Customers:
Before making a payment please email AdvancePayInternational@gtl.net to make sure the Facility you are trying to receive phone calls from allows International calls / accounts to be set up as NOT all Facilities have this option.