Duane Mahon – Biking for a Cause

It is no secret the Global Tel*Link employees truly care about their communities. From San Francisco to Washington D.C., GTL employees continue to find ways to give back to their communities in meaningful ways.

Duane Mahon, Senior Group Manager at Global Tel*Link, is certainly not an exception to this trend.

Duane has been an avid bike rider since he was a young and still loves to take his bike almost every day. Amazingly, he has also found multiple ways to channel that passion into a constructive endeavor that benefits a wide variety of individuals in the Greenville, South Carolina area.

One of these endeavors is the Tour de Tugaloo, a 100 mile biking event that benefits the environmental corridor along the Tugaloo River. Duane has been participating in this event for XX years and recently took up the reigns as the race director. As the race director, Duane is charged with organizing 500+ bicyclists and clearing an overwhelming amount of logistical hurdles to make sure that the race turns out as planned. The highly successful event often raises over $20,000 towards its goal of preserving and protecting the natural resources of the Tugaloo River corridor.

In addition to shouldering the duties of Race Director for the Tour de Tugaloo, Duane has also played a key role in the founding of Ride Strong – a brand new event which raises money for a local youth home.

At 207 miles long, the Ride Strong bike event is significantly longer than the Tour de Tugaloo, but given the history of the youth home for which it raises money, the added distance seems to make sense.

The Paul Anderson Youth Home in Vidalia, Georgia is named for the inspirational former “world’s strongest man”, Paul Anderson. Anderson was widely known for lifting an incredible 6,270 pounds and being the last American to win the Olympic Gold medal in the Super Heavyweight division, but he is also known for the wide reach of his charitable foundation.

In recognition of the Paul Anderson Youth Home and the wonderful service that it provides to so many young people, Duane helped to launch the Ride Strong event which starts at Paul Anderson’s birthplace and ends at the Youth Home in Vidalia. The event officially kicked off this past July and, buoyed by corporate a corporate sponsorship from GTL, the event raised over $8,000.

Duane says that “the event will certainly benefit from more planning and experience from its first running, but we are all very excited to continue developing the event into something that raises a lot of money for the PA Youth Home”.

Duane Mahon is just one other example of a GTL employee that is giving back to their community, but GTL is certainly lucky to have such an amazing employee who selflessly puts his time and energy into helping people in need.

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Duane Mahon – Biking for a Cause

GTL Data IQ: A Unique Security Aid
Mitch Volkart, GTL Senior Product Manager

February 15, 2018

From Sir Author Conan Doyle’s Sherlock Holmes on the page to Adrian Monk on the small screen to Making a Murderer on your streaming device, for centuries the public has been fascinated by detective stories. Recently, technology has made a significant impact on the way that crimes are solved, and GTL is a part of that movement.

GTL Data IQ is the most powerful analytical packages on the market, allowing investigators to visually analyze immense amounts of data, consolidating information from a number of databases, and providing concrete, actionable intelligence. It can be used to uncover connections between inmates and people on the outside that might be aiding them in the commission of a crime—uncovering such associations can help reduce risks and keep facilities safer.

Although no one ever wants violence to occur in a facility, incidents do happen. A recent homicide at a major correctional facility prompted an extensive investigation into the incident. GTL’s on-site analysts assisted investigators in looking at data from telephone systems, visitation logs, and financial transactions to map out the victim’s network, ultimately helping to identify the suspect.

GTL Data IQ can ingest any data source—whether it is GTL data, third-party vendor data, facility data, or human intelligence data—and present the information in either a table or link diagram view that is easily customized by investigators. With GTL Data IQ, investigators can strategically mine data in a way that is more efficient, effective, and accurate, making facilities safer and solving crimes quicker.

Mitch Volkart is a Senior Product Manager at GTL. He has over 17 years of law enforcement experience and 8 years with the Missouri Department of Corrections Inspector General’s Office conducting investigations, managing intelligence operations, and serving as Deputy Inspector General. He has a Master’s Degree in Criminal Justice Administration.

Press Contact:
Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.