Account Management Instructions – AdvancePay Account Creation and Management Instructions

Family and friends of inmates can use the website to manage their account with GTL. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the website.
The instructions below will walk through creating an account, using an account, and sending e-messages.

How to use

Description Click to enlarge
1. To create your account, type in the address bar of your web browser, or click here website
2. Once on that page, select the option to sign up for a new account (existing users may simply login using their username and password – skip ahead to “Using” step 1.
3. Once you click the “Sign Up” button, you will be taken to the Terms of Use page. If you encounter a warning about secure items, select “Yes” to ensure that only secure, encrypted items are shown. Once you have read the terms of use and agree to them, click the “Accept” button to continue to the Account Setup page.
4. On the Account Setup page, enter your information – it is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes. For example, if the name on your drivers license is “Patricia”, but you go by the nickname “Pat”, please use “Patricia” in the first name field. Be sure to write down your User ID and password, as this information is not included in any of your confirmation materials and you will need it to log into the system every time you use it.

It is very important to use a valid email address, as you will receive a confirmation email at that address upon the completion of account creation. You will not be able to use the account without a valid email address that you own. If you do not have an email account, here are several providers of free email accounts:

If you do not have access to an email account, please stop at this point and create one prior to proceeding. Once you have an email account, fill in all the fields on the account setup page, and select “Next” to continue. If you did not fill out all the information, or any of the information does not any of the mandatory requirements (character length, inclusion of numbers, etc.), that item will be highlighted in red and you will need to correct it before continuing. Once the system accepts your entry, you will be taken to the Facility Setup page.

ConnectNetwork Account Signup
5. On the Facility Setup page, select the state in which the facility is located in and then click “Search.” This will bring up a list of facilities. Check your respective facility and then click “Next.” ConnectNetwork email
6. Once you have clicked the selection box for your respective facility, click the “Next” button.  inmate email signup
7. If you would like to use your free prescription drug card benefit (gives you discounts at over 60,000 participating pharmacies), simply click the green “Print Free Drug Card” link on the page to get your personalized card and print it to your printer. You can also access this from the “Special Offers” section of ConnectNetwork if you ever need to reprint your card. These cards can be freely shared with family and friends who want to receive a discount also.

Once you are done on this page, click “Next” to proceed.
ConnectNetwork inmate email account creation
8. Confirm that all of your details are correct on the verification page. YOU WILL NOT BE ABLE TO CHANGE MUCH OF THIS INFORMATION AFTER YOU HIT “SUBMIT” SO PLEASE BE SURE THE INFORMATION IS ACCURATE. It is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes.

If any of your information is incorrect, please click “Back” and fix the information. Also, be sure that you wrote down your User ID and password, as this information is not included in any of your confirmation materials.
Once you are certain that the information on the screen is correct and you have written down your username and password, click the “Submit” button to create your account. account user name
9. You will now be taken to the confirmation page. It provides directions on the next steps to take. You will need to activate your account from the email you provided in step 4, in order to use your account. account creation
10. Find your confirmation email – it will likely be in either your inbox, or your spam/junk folder in your email. To find it, first go to your inbox to look for the email. If it is not there, go to your spam/junk folder and look for it there. The email subject line should be “ConnectNetwork Account Information”, and it should be addressed from ConnectNetwork account activation
11. Inside the email, you will see a link to “Activate Account” if you click this you will be taken to ConnectNetwork. Once there, you can then log into the site using the User ID and password you created during the account setup process. If the link does not work for you, you can copy the full URL provided and paste it into the address bar of your browser and activate your account that way.

Once your account is activated, you can simply visit thereafter and use your login information to access the site.
Confirming your account

Depositing Funds to your AdvancePay Account

Registered users of who have confirmed their account may log into the website using the instructions below.

Description Click to Enlarge
1. To access your account, type
in the address bar of your web browser, or click here,
and then enter your User ID and password and then click “Login”
Already an user
2. Once you have successfully logged into your account, the first screen you will come upon is the Account Summary page. Depending on the available services at the facility you chose during your account setup, this screen will be the starting point to setup and deposit to your desired service(s). To setup an AdvancePay (Your Phone Account) deposit option, you will need to select the Sign Up button under the Manage Your Phone Account headline. Setting up your phone number
3. To add your phone number to this account, which will allow you to deposit funds to have your inmate call only this number, select the Add button on this page. adding a facility on ConnectNetwork
4. Step 1 of the Phone Account setup process would be to add your phone number, including area code, to the fields listed on this page. Once this is completed, you will need to click on the Next button. adding your phone number
5. Next, you will need to associate an address with the phone number that you typed in on the previous screen. You can select the address that you entered during your account signup process or enter a different one. Once completed, you can click the Next button. adding your address to your account
6. Step 2 on the status bar indicates your facility setup information. This page requires you to pick the state and facility your inmate is housed in. Once this is completed, you can click on the Next button. selecting your state and facility
7. Step 3 of the AdvancePay account setup is the verification of the information you have entered to this point. If you need to make an edit to a particular field, you can select the Back button until you arrive to the screen that has the field in need of editing. If all information is valid, you can select the Submit button. selecting your state and facility
8. Your account information has not been submitted into the system and you are now viewing a confirmation screen. From this screen, you can proceed to several sections of the site – including: Making a Payment, Reviewing Recent Activity or Adding an additional Phone Number or Facility. selecting your state and facility
9. Returning to the Account Summary screen, you will now see your available options for Your Phone Account category. To make a deposit to your account, select the Make a Payment link to begin. selecting your state and facility
10. Step 1 of the Make a Payment section includes selecting the phone number you wish to deposit funds onto, as well as selecting the corresponding facility. selecting your state and facility
11. Step 2 of the process is when you will select your preferred payment method. When you access the screen for the first time, the Credit Card field will have a No Credit Cards on Record message. You will need to select the Add a Credit Card link next to this field. selecting your state and facility
12. Upon selecting the Add a Credit Card link, your Manage Cards screen will appear. To add a card to your account – enter the Card Number, Name on Card, Expiration and Zip Code information to the respective fields. Once all of the information is populated, select the Add Card button and your card will be stored on file. Once the information is stored within the system, you can select the Close button to return to the payment screen. selecting your state and facility
13. Returning to the payment screen, you can now select the card you entered into the system as the payment method within the Credit Card field. You will also need to enter the security code for the card you selected in the previous field. The last step on this page is to enter the amount you wish to deposit onto this phone number. Once all of these fields are filled out, you can proceed to the verification screen by selecting the Next button. selecting your state and facility
14. Step 3 is the setup to verify all of your information prior to submitting your payment. Please review all of the information to ensure that all of the field are completed correctly. Once this is done, please review the terms and conditions defined by ConnectNetwork. Once you have reviewed this language, and have agreed, select the verification link and then press the Submit button at the bottom of the page to process your payment. selecting your state and facility
15. Upon successful transaction of your payment, you will receive a confirmation screen indicating that your account is funded and will be available to receive phone calls. selecting your state and facility Account Management Instructions – AdvancePay

The Future of Corrections Education Technology; Tablets Over Textbooks
By: Dr. Turner Nashe, Jr., Senior Vice President of Education Services at GTL

June 18, 2018

RESTON, Va., – (PR Newswire) The last few decades have brought about a rapid progression of technology, and advancements are also taking place inside prisons. Many correctional facilities have introduced inmate tablet programs to improve communication with loved ones and give inmates access to educational programs. The goals of such tablet-based initiatives are to lower recidivism rates and better prepare inmates for society after release.

Inmate tablets can be extremely effective at expanding access to education within prisons. GTL’s Inspire® tablets give inmates access to educational programs, law libraries, eBooks, and more. Tablets put a world of knowledge at an inmate’s fingertips, allowing them the opportunity to improve their digital skills and pass a high school equivalency exam, qualify for certifications, or even earn a bachelor’s degree. Beyond that, tablet technology has the potential to provide additional content for vocational training, rehabilitation programs, career building, and mental health services.

Previously, inmates had to choose from books that were available in the on-site library or whatever material their loved ones sent them. Even where family members sent books, there was a lengthy process that each book went through before it was given to the inmate. Tablets let inmates access approved eBooks within a matter of seconds.

Furthermore, this technology is beneficial to inmates and correctional facilities because of its ability to reduce unnecessary facility costs when providing education material. Facilities can save money by offering educational program access on tablets instead of having to provide costly textbooks that get worn out easily or quickly outdated.

Tablets also help build technological skills for inmates that are unfamiliar with new technologies and want to be prepared for life in the digital age. Many inmates are incarcerated for an uncertain amount of time and have no meaningful way to keep up with the rapidly evolving technology landscape. Tablets help to acquaint inmates with new ways of learning and working so they can be better equipped to participate and succeed in society after release.

Dr. Turner Nashe, Jr. is an entrepreneur, inventor, innovator, and recognized leader in building technology that facilitates delivery of educational and entertainment content to security sensitive industries such as correctional facilities, hospitals, and schools. His inventions have created innovative solutions for emerging eco-systems that are revolutionizing traditional approaches to the delivery of educational content within secure facilities. Dr. Nashe holds an Ed.D. in Administration and Supervision from Tennessee State University and a B.S. in Psychology from John Carroll University.

Press Contact:
Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.