Global Tel*Link Expresses Grave Concern with Proposed FCC Decision on Inmate Calling Services

Global Tel*Link Expresses Grave Concern with Proposed FCC Decision on Inmate Calling Services

Order Ensures All Parties Lose, Company will Pursue Stay of FCC decision

WASHINGTON, Oct. 22, 2015 / (PRNewswire-USNewswire/) – Today, Global Tel*Link (GTL) expressed its dismay and concern about the impact of the Federal Communication Commission’s (FCC) latest order instituting new regulations for the Inmate Calling Services (ICS) industry. These new regulations establish caps on rates and fees for intra- and interstate calls, but stop short of capping site commissions – rather opting to “strongly discourage” these payments to facility administrators.

These steps create significant financial instability in the industry and will pose a threat to service at many of the nation’s smaller jails. Consequently, GTL is left with no choice but to seek judicial review of the FCC’s order. GTL agrees with the concerns of the dissenting commissioners and encourages all stakeholders to join in challenging this well-intended yet disastrously short-sighted plan.

“In today’s decision, the FCC may ultimately hurt inmates and their families – the very people they set out to help. While they might see lower per-minute rates, they could be left with either the lowest quality of phone service or no phone service at all,” said GTL CEOBrian Oliver. “Indeed, telling the world that technology, security, and commissions can all be provided under the proposed caps is profoundly naïve, ignores the FCC’s own record and defies common sense.”

The FCC’s latest order creates a financial tsunami for the ICS industry. The order reduces rates below the sustainable cost of service for providers and preserves the largest driver of overhead costs. This could have a crippling impact not only on service providers, which may be forced to cancel contracts, but on inmates and their families, many of whom may be left with no service at all.

“GTL supports bringing cutting edge technologies and affordable phone service to facilities, inmates, and their families across the United States. We have demonstrated this commitment repeatedly by working with our industry partners to develop a sustainable and comprehensive solution that would reduce costs for consumers. By ignoring this proposal and the overwhelming evidence submitted in support of it, today’s FCC order could have the opposite effect,” Oliver said.

“As an industry we were willing to compromise. We worked collaboratively, hand-in-hand with staff and Commissioner Clyburn’s office to seek sustainable public policy outcome. But at the 11th hour, the FCC turned its back on a ten year record and has fallen short of that goal,” Oliver continued.

GTL has consistently advocated for a balanced approach towards reigning in phone rates – one that would address, rates, fees, and commissions in a comprehensive manner that utilizes the numerous cost studies submitted to the docket by facility administrators, service providers, and interested third party organizations. As the FCC has decided to ignore the body of evidence that points to this common-sense reform model, GTL will be forced take this argument to the court, with the hope that the end result will be long-lasting, affordable phone service for our nation’s inmates and their loved ones.

“Despite this misguided attempt at reform, GTL is committed to seeking an outcome that is balanced, delivers on the promise of low rates and fees, while addressing the leading cost factor. We must, unfortunately, again seek the intervention of the courts to ensure an outcome that is truly fair, balanced and sustainable,” Oliver said.

###

About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 33 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website www.gtl.net.

Press Release Contact
Megan Humphreys
McBee Strategic Consulting
202.234.1224
email: mhumphreys@mcbeestrategic.com

Press Release Contact Click Here to download a PDF version

Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
Corrections Today July/August 2015 (.pdf)

______________________________________________________________________________________________________________________________________
The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)

Global Tel*Link Expresses Grave Concern with Proposed FCC Decision on Inmate Calling Services

GTL helps connect customers in South Carolina, Florida, and Puerto Rico impacted by Hurricane Irma by providing free phone calls.

September 9, 2017

Inmates in areas affected by Hurricane Irma will be provided free five-minute calls through September 12. This will help those incarcerated in potentially impacted states and territories – and their loved ones to connect with each other in the wake of this devastating storm.

To learn more, please visit GTL’s ConnectNetwork: www.connectnetwork.com

If you wish to learn more about how you can help those affected visit: https://www.redcross.org/donate/hurricane-irma-donations

###

×

Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

×

Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

×

Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

×

Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

×

Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.