GTL Increases Inmate Identification and Fraud Prevention with New Voice Biometrics Feature

New addition to patented voice biometric able to search and detect an inmate voice throughout entire enterprise of stored recordings

FOR IMMEDIATE RELEASE

Reston, Virginia (PRNewsWire) – August 29, 2017GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government, today announced an enhancement to its industry-leading and patented voice biometric toolset with the addition of Voice IQ Search.

Voice IQ Search joins GTL’s suite of biometric applications collectively known as Voice IQ, which serve as key security features within the company’s Inmate Telephone System (ITS). Voice IQ Search enables investigators to query for any calls where an inmate’s voice is heard – whether the call was initiated by that inmate or if the inmate entered the conversation after the call was already in progress. In addition, through the course of normal call searching, investigators can see calls suspected to contain multiple inmate voices and display the names and IDs of the suspected voiceprints found within the call.

“Voice IQ has served as a great tool for facilities wanting to end inmate PIN theft or gather actionable intelligence for investigators,” said Eric Gonzalez, GTL Executive Director, Inmate Telephones and Intelligence Tools. “Adding Voice IQ Search allows investigators to quickly find the calls with suspicious activity, making them more effective and far more efficient.”

By way of a real life example, Voice IQ Search was recently used in the case of an inmate who exchanged commissary goods for phone calls. Although initial voice biometric was required to place the call, the inmate encouraged others to start calls and then pass him the handset. The inmate mistakenly thought this would “hide” his conversations since they were taking place under another inmate’s PIN and initial voiceprint. However, the new Voice IQ Search tool allowed investigators to search all calls where the subject inmate’s voiceprint had been detected, not just calls started under his PIN and voiceprint. As a result, investigators were able to easily identify dialogue from the inmate that contained incriminating information.

As one of the most comprehensive, natural language speaker verification tools in the corrections industry, Voice IQ is comprised of:

• Voice IQ Initial – records and saves inmate voiceprints in a repository and accurately identifies inmates by requiring them to speak a specific phrase prior to making any calls.
• Voice IQ Continuous – detects potential fraud by comparing sound snippets from an inmate phone call to a recorded voiceprint to verify the inmate’s identity in real time during the call.
• Voice IQ Search – enables the user to search for recordings where a voiceprint is heard throughout a wide selection of calls within a date range.

“GTL handles over 275 million inmate telephone calls annually, totaling over 3.3 billion call minutes, and Voice IQ can scan for a specific voice print through every single inmate call recorded on GTL’s system, regardless of facility,” concluded Mr. Gonzalez.

Voice IQ Continuous inmate verification is a state-of-the-art, fully-integrated, real-time component of the GTL ITS, and GTL has been awarded U.S. Patent No. 8,509,736 for the feature. GTL also has six awarded patents and eight patents pending for its voice analysis tools, and 14 patents and 17 pending for the ITS.

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About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit www.gtl.net or our social media sites on Facebook, Twitter, LinkedIn and YouTube.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: vinnie.mascarenhas@gtl.net

Press Release Contact Click Here to download a PDF version

GTL Increases Inmate Identification and Fraud Prevention with New Voice Biometrics Feature

GTL helps connect customers in South Carolina, Florida, and Puerto Rico impacted by Hurricane Irma by providing free phone calls.

September 9, 2017

Inmates in areas affected by Hurricane Irma will be provided free five-minute calls through September 12. This will help those incarcerated in potentially impacted states and territories – and their loved ones to connect with each other in the wake of this devastating storm.

To learn more, please visit GTL’s ConnectNetwork: www.connectnetwork.com

If you wish to learn more about how you can help those affected visit: https://www.redcross.org/donate/hurricane-irma-donations

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.