Tablets: Reducing Recidivism & Increasing Efficiency in Corrections

Correctional News – April 20, 2018

Tablet technology is rapidly altering the landscape of corrections facilities. The entire corrections ecosystem is looking for ways to increase operational efficiency as well as increase post-release success and reduce recidivism. Currently, less than 10 percent of facilities across the country have embraced wireless tablet technology, but that number is expected to balloon to more than 50 percent in the next five years because of its tangible and intangible benefits. One early adopter, Pima County, Ariz., has seen significant drops in violence and suicidal behavior since introducing tablet technology. Continue Reading

Prison Inmates’ Access to Tablet Computers to be Expanded

Delaware State News – March 30, 2018

DOVER — Delaware’s Department of Correction is in the midst of developing a plan that would put Wi-Fi-enabled tablet computers into inmates’ hands. As part of a limited trial, inmates at Baylor Women’s Correctional Institution have had access to Wi-Fi-enabled tablet computer since October 2016. According to Deputy Commissioner Alan Grinstead the DOC is in the process of wiring James T. Vaughn Correctional Center in Smyrna for Wi-Fi as part of the plan to expand tablet access to the prison’s population. Continue Reading

Request2Call System Connects Inmates to Families and Reduces Jail Violence

KGUN 9 ABC News – March 6, 2018

TUCSON, Ariz. – Pima County Jail now gives its inmates access to a system allowing more efficient communication with their families. Request2Call allows inmates and their families to send each other notifications when they’re able to take a call. Continue Reading

MDOC Prison Lowers Phone Call Rates

Mississippi News Now – March 3, 2018

JACKSON, MS (Mississippi News Now) – The cost of inmate phone calls is now less than 4 cents per minute at all state-operated facilities and will soon be the same at the three private prisons in Mississippi. Continue Reading

County Jail to Implement New Video Visitation System

The Exponent – February 27, 2018

Sheriff Barry Richard said that while remote video-visitation bears a small cost, it pales in comparison to the cost of travel to Tippecanoe County that visitors from out of town may incur. “The concept is a good one, a time-saver, and a convenience,” Richard said. Department Captain Langman commented on the increase in overall efficiency and safety the new program would bring to the lobby of the Sheriff’s Office. Continue Reading

GTL & Telmate New Powerful Upgrade for Community Corrections

American Security Today – February 12, 2018

Guardian is an innovative offender monitoring solution used by local, state, and private probation, parole, and community corrections professionals to supervise low to mid-risk offenders in place of a traditional ankle monitor and check-in. Continue Reading

GTL Enhances Payment Services for Child Support Agencies

American Security Today – February 7, 2018

TouchPay (which was acquired by GTL in 2014 and does business as GTL Financial Services) provides payers in various industries with a range of services and payment options, including premise-based kiosks, countertop terminals, an online payment portal, and an automated phone system. Continue Reading

Communications Tools Expand Inmate Possibilities.

Corrections Forum Magazine – January / February 2018 Edition

The GTL visitation management system provides a way for correctional facilities to cut the chaos out of the visitation process, allowing for a more streamlined approach where the visitors schedule all visits online in advance. Continue Reading

Video visits help inmates connect with friends, family, and improve security.

The Lebanon Enterprise – January 24, 2018

The Marion County Detention Center will upgrade its video visit solution with corrections technology leader Telmate, a wholly-owned subsidiary of GTL. The services will now include remote video visits on Telmate Tablets as well as “at facility” visits on lobby video visitation stations. Telmate installs and maintains their advanced visitation solution at no cost to the facility or taxpayer. Continue Reading

The Second Annual Champions Edition.

American Security Today – December 2017 Edition

GTL won a Platinum ASTOR Award in the Best Rugged Computer Tablet category for its Inspire® inmate tablet and a Silver ASTOR Award in the Best Cell Phone Detection Solution category for its Mobile IQ/blended approach for Best Cell Phone Detection Solution. Continue Reading

The Facility Operations Challenge: Improve the Environment.

Corrections Forum Magazine – November/December 2017 Edition

… “Improving processes is the underlying enhancement to Offender Management Systems (OMS) that serve new directives. “Legislative Trends are contributing to a decline in the numbers of persons under institutional confinement and are resulting in more persons paying their debts to society under community supervision programs,” says John Lowry, Senior Product Manager, Product Management at GTL. The more significant trends include sentence adjustments, addressing the specific needs of each offender, and putting emphasis on education and reentry planning. He explains that recent enhancements to GTL’s OMS are based on these changes.” … Continue Reading

Digital tablets keep county inmates occupied, quieter.

Kenosha News – November 24, 2017

Designed especially for the corrections market, GTL’s tablets resemble iPads, but are encased in a clear case so that nothing can be hidden inside. Inmates can use the tablets to make phone calls, for email, to play games, listen to music or to read books or news. Inmates aren’t required to take a tablet, said Lt. Eric Klinkhammer, administrator of the Kenosha County Detention Center, but they almost invariably do. GTL provides the tablets at no cost. Continue Reading

2017 ‘ASTORS’ Homeland Security Award Winners Honored at ISC East.

American Security Today – November 20, 2017

GTL Platinum ‘ASTORS’ Awards Winner. GTL Inspire® Tablet – “Best Rugged Computer Tablet.” GTL Silver ‘ASTORS’ Awards Winner. GTL Mobile IQ/Blended Approach – “Best Cell Phone Detection Solution.” Continue Reading

The war on contraband.

Post Register – November 18, 2017

… “The jail also has reduced contraband by restricting the face-to-face time inmates have with visitors. Visitation today is mostly conducted through online chat using a service called Telmate. Inmates are given access to a tablet computer with limited internet access so they can schedule visits with family member.” … Continue Reading

Inmate tablets serve multiple purposes.

The Rock River Times – November 17, 2017

With tablets, inmates are no longer forced to use the small bank of desktop computers to access the law library. There’s now a mobile app for that. There are religious materials, parenting and job classes and GED study materials, which Redmond said will improve that that process for the 50 or so inmates enrolled in that program. Tablets have physical cameras, but they’re disabled. External speakers do not function either. One pair of ear buds is provided. Continue Reading

Northern Illinois County Jail to Allow Inmates Tablet Access; Inmates at a northern Illinois county jail will have access to tablets that can be used as phones and for approved classes.

U.S. News / Associated Press – November 14, 2017

The tablets can’t be used to browse the internet and don’t have social media, video or camera capabilities. Instead, they’re intranet-based, meaning they’ll only allow content the sheriff approves. That includes anger management and parenting classes. Inmates with money in their commissary accounts can make calls. Continue Reading

Employment Empowerment

Corrections Forum Magazine – September/October 2017 Edition

Being employed has been proven to help keep ex-offenders out of jail/prison. From advocacy to skills training to job data bases, here are ways they can get help. Continue Reading

Calling Them Out – How technology works to ferret out contraband cell phones and their communications.

Corrections Forum Magazine – September/October 2017 Edition

… “There are many viable solutions on the market today that play a part in combating contraband cellphones. The million-dollar question is, “Which one is right for your facility?” GTL consults with customers to customize a strategic solution that works for them. Recognizing any contraband to be a symptom of a larger problem, GTL works to implement an intelligence-led corrections approach that gets to the root of the problem. Instead of having to chase new symptoms that arise, facilities shut down contraband at its source.” … Continue Reading

GTL in ‘ASTORS’ Homeland Security Awards

American Security Today – September 11, 2017

In recent years, technologies for managing and detecting cellular signals have made their way into correctional facilities, some going so far as to claim to be “the” solution for eradicating contraband phones. While most technologies are a viable tool in the toolbox, they are just that—a tool—and should simply be one of many instead of the singular solution. Continue Reading

Opinion: How tablets are helping us clean up our prison

Washington Examiner – September 5, 2017

Inmate tablets are the most effective inmate management tool I have seen in my 25 years as a corrections professional. Although some would argue that they are a luxury offering that criminals don’t deserve, the results we’ve seen at my facility in Pima County, Ariz, speak for themselves. Since implementing the tablet program, our suicide attempts and ideations are down 66 percent and our successful suicides are down 100 percent. Staff assaults are down 60 percent, and our inmate-on-inmate assaults are down 40 percent as well. Continue Reading

GTL Adds Inmate Voice IQ Search to List of Solutions (Learn More, Video)

American Security Today – August 31, 2017

GTL, an innovator in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government, has enhanced its patented voice biometric toolset with the addition of Voice IQ Search. Voice IQ Search joins GTL’s suite of biometric applications collectively known as Voice IQ, which serve as key security features within the company’s Inmate Telephone System (ITS). Continue Reading

Episode 329: Logging in When You’re Locked Up — Tablets in Jail. Pima County has the only facility in Arizona allowing inmates to use tablets.

Arizona Public Media / PBS – August 18, 2017

Men and women in the Pima County Jail are using electronic tablets, making it the only facility in the state allowing such access, which the jail says comes at no cost to the county. The pilot program started more than a year ago, and the tablets transformed the environment almost immediately. Global Tel Link (GTL) manages the jail’s communication network for inmates. More than an year ago, the company asked if it could supply each of the 2,000 inmates with a tablet as a tool for inmate management. The jail agreed. Continue Reading

GTL explains etablets for jail inmates

Clarion News – August 10, 2017

Clarion County Prison Board recently received information about an opportunity for county inmates to use digital tablets. The board was also given a demonstration. Clarion County Jail’s phone vendor GTL had its associate account executive Allan Wirfel address concerns about inmates having access to tablets that would allow them to make phone calls, read books, pursue education, play games and purchase music. Wirfel noted the benefits of inmates having their own tablets, one being modification of inmate behavior. According to Wirfel, studies show facilities supplying tablets to inmates greatly reduce the number of assaults incidents. Continue Reading

Winnebago County Board members approve inmate tablets

23 WIFR – August 10, 2017

“There are statistics proving that an inmate who has education upon release is going to have a better chance of making it in society than coming back to jail, so reducing recidivism is our main goal and once that happens you’ll have a safer society as well,” says the Global Tel Link Account Executive, Michael Cisar. The Winnebago County Jail says it’s been proven that the tablets reduce the number of assaults to officers and to other inmates, along with the suicide rate. Continue Reading

Tablet technology beneficial for Pima County jail inmates, officials say

KVOA News 4 Tuscon – August 7, 2017

Tablets designed to help manage inmate behavior at the Pima County jail have received an education upgrade. “We can take classes on this; we can take anger management and get certificates. There’s GED help books,” said Blake Harms, one of about 1,700 inmates currently using the tablets supplied and funded by Global Tel Link. Captain Sean Stewart with the Pima County Sheriff’s Department emphasized the tablets are a privilege. “For every dollar spent on training and education, you save $10 on incarceration fees,” Stewart said. Continue Reading

Video Visitation

Corrections Forum Magazine – July / August 2017 Edition

Brian Deuster, product manager, Video Initiatives, at Reston, Va.- based GTL points out that video visitation technology can particularly benefit small children who may be negatively affected by a visit to a corrections facility. Video visitation eliminates the crowds, the security, the pat downs, going through metal detectors, and having to wait for extended periods of time. Continue Reading

Contraband Frustration

Corrections Forum Magazine – July / August 2017 Edition

Chris Pickering, Intelligence Tools Team Lead at GTL, notes that Managed Access Systems (MAS) are crucial in fighting contraband phones. Continue Reading

GTL Tests VR Platform with Inmate Control Group

Correctional News – August 1, 2017

Virtual reality continues to make its way into the corrections market, despite pushback from officials who see VR as a form of entertainment rather than therapy. The latest: GTL, a Reston-based correctional technology company that provides education solutions to assist in inmate rehabilitation, announced on July 10 that it built a virtual reality platform for the corrections market that will soon be piloted by an inmate control group. Continue Reading

Eradicating Contraband Cell Phones a Matter of Public Safety

American Security Today – July 31, 2017

Technology partners to Corrections like GTL support and share in the concerns recently expressed by the ASCA, SCDC Director Stirling, and other correctional administrators. The FCC is not the only organization that must participate in solving this problem. Wireless carriers must realize their important role in closing the gap on this public safety issue. Continue Reading

Our View: Tablets in jail can be a useful tool for inmates and officers

The Rockford Register Star – July 26, 2017

The plan to give tablets to inmates of the Winnebago County Jail is not “government gone soft giving people toys.” The tablets are tools that can make the jail safer for inmates and correctional officers while helping inmates educate themselves. Continue Reading

Illinois County Board Committee Supports Tablets for Jail – An Illinois county jail could be on its way to providing Android-based tablets to its inmates.

US News / AP – July 21, 2017

Tom Meriam is the company’s vice president of sales. He says the tablets have education and safety benefits, including reducing inmate fights with each other and officers. Continue Reading

Fed. Circ. Backs PTAB Ruling Upholding Prison Phone Patent

Law360 – July 14, 2017

“We are pleased with the Federal Circuit court decision as it helps clear the way to restarting our patent case against Securus … to enforce this and other GTL patents,” said Global Tel*Link’s CEO Brian D. Oliver in a statement. Continue Reading

GTL Encourages Proactive Action on Contraband Cell Phones

American Security Today – July 12, 2017

GTL, an innovation leader in correctional technology, encourages the Federal Communications Commission (FCC) to take immediate action to address the nationwide public safety epidemic of contraband cell phones in jails and prisons. As another example of the dangers of contraband cell phones in correctional facilities is drawing national media attention, the time for the FCC to act is now – not the future. Continue Reading

Educating Our Inmates Can Save Taxpayers Millions

Southern Oregon Business Journal – July 5, 2017

With an incarcerated population of over 2.1 million inmates, the United States needs to tackle the issues plaguing our correctional institutions. Continue Reading

Cellphones dangerous in prisons

Springfield News Leader – July 1, 2017

The uninvited use of a contraband cellphone is not a victimless crime. Too often these devices are used to coordinate, plan and execute a prisoner’s agenda while he or she is locked up. Continue Reading

Management Software: Integration from A to Z

Corrections Forum Magazine – May/June 2017 Edition

From an offender’s Arrest to their ZIP code upon release, these software programs keep track of offenders at all times and places, throughout the criminal justice ecosystem. Continue Reading

New Report Highlights Deficiencies in America’s Corrections Facilities

Signal Group – June 13, 2017

By making investments proven to prevent inmates from returning to prison, taxpayers won’t have to shoulder the burden of additional incarceration costs. Continue Reading

Colorado’s corrections department featured in national report for reducing recidivism – Critics, however, have said the reduction has come at a cost to public safety

The Denver Post – June 9, 2017

The Colorado Department of Corrections received praised Thursday in a national report highlighting states that have been successful in reducing recidivism rates. Continue Reading

Is VR education an answer to the U.S. inmate problem? Education’s new VR frontier may have massive implications for inmates—here’s why.

eSchool News – June 1, 2017

Are education and incarceration two sides of the same coin or competing industries? The short answer is ‘yes.’ They are both diametrically opposed and intrinsically linked institutions. And everything you do as an educator directly affects both. Can you be a fiscal conservative and at the same time be hard on crime, to the tune of $50 billion a year of taxpayer expense? That answer too is ‘yes,’ while also understanding that the two “schools” of thought are diametrically opposed. Continue Reading

Jail inmates access to tablets decreases bad behavior

News 4 Tucson – May 26, 2017

Meygan Tourangeu has been in jail since April she’s one of the 98 percent of the inmates who has an electronic tablet. She uses it to listen to music and it’s also a link to her family. “You can get pictures of them and that’s just…it’s like being at home but not being at home. You miss a lot when you are in here. And your family, your kids is one of them,” Tourangeu said. Continue Reading

MRRJ inmates now have access to tablets

The News Leader – May 22, 2017

In a nod to the 21st century, Middle River Regional Jail began rolling out mini-electronic tablets for its inmates on Monday, giving them access to games, music, eBooks and educational materials. Continue Reading

Tablets for Winnebago County Jail Inmates?

Rockford Register Star – May 18, 2017

For years, standard issue items for a Winnebago County Jail inmate have been a jumpsuit, sandals, a towel and a package of toiletries. Soon, a tablet could be added to that list. “It’s the future,” Jail Superintendent Bob Redmond said. “It’s something we’ve got to look at.” Continue Reading

Media Coverage

Creating Better Opportunities by Investing in Inmate Education
By: Dr. Turner Nashe, Jr., Senior Vice President of Education Services at GTL

May 16, 2018

RESTON, Va., – (PR Newswire) It is well-known that the U.S. has high incarceration rates compared to other nations. But what is lesser-known is just how high the recidivism rate is compared to other developed countries. In the U.S., 76.6% of prisoners are re-arrested within five years. In Norway, by contrast, the recidivism rate is 20%. New prison reform programs and initiatives are focusing on ways to lower the recidivism rate, including using education and rehabilitation programs to help inmates re-integrate into society once released.

GTL- How Educating Inmates Can Stop the Revolving Door of Prisons: The impact of education can put inmates on a path towards a better, more productive life. See what former inmates and corrections educators say about the importance of providing educational programs to inmates.

The majority of individuals who enter prison will be released. Yet little has been done to ensure they are ready to survive and thrive in the outside world. Research shows that 70–85% of prisoners return to prison because of two reasons – lack of education and lack of vocational skills. Educational programs provide opportunities for inmates to create new paths after incarceration, re-establish themselves in society, and find success on the outside. Such programs are key in making sure inmates can support themselves, and, in turn, give back to the community.

GTL’s Rehabilitative Education solutions are provided to inmates during incarceration through a Learning Management System that supplies credentialed education content on personal tablets. The tablets are used by inmates to take courses, complete degrees, and finish certifications. The goal is to provide inmates the ability to function better once released, get a good job, and stay out of prison. The numbers support this initiative. Education drastically reduces the likelihood that inmates will reoffend after being released and return to prison. The recidivism rate for inmates with a bachelor’s degree, for example, drops to 5.6%.

Inmate education and rehabilitation is becoming more and more a part of public conversation and even legislative action. The Prison Reform and Redemption Act is an example of legislation that is attempting to help the transition from prison to freedom by offering educational support, vocational skills development, substance abuse rehabilitation, mental health care, and other programs.

Education and other self-improvement programs in prisons allow inmates to learn valuable skills so they can become productive members of society once released. Anything that can be done to help advance that goal is well worth the effort.

Dr. Turner Nashe, Jr. is an entrepreneur, inventor, innovator, and recognized leader in building technology that facilitates delivery of educational and entertainment content to security sensitive industries such as correctional facilities, hospitals, and schools. His inventions have created innovative solutions for emerging eco-systems that are revolutionizing traditional approaches to the delivery of educational content within secure facilities. Dr. Nashe holds an Ed.D. in Administration and Supervision from Tennessee State University and a B.S. in Psychology from John Carroll University.

Press Contact:
Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.