Colorado Prisoners Getting “Free” Electronic Tablets — With a Catch

Westword – February 15, 2017

The technology available to state prisoners in Colorado is about to take a leap into the 21st century. And not everybody is happy about it. Continue Reading

WNY jail uses video visitation software – Mayville – January 24, 2017

Durham, NC — Mayville, N.Y. — Families of inmates at the Chautauqua County Jail can now visit with their loved ones without leaving home. If you’ve used Skype or FaceTime, this is very similar. The Chautauqua County Jail started using the video visitation software this fall. Continue Reading

Durham jail ponders move to video visitation for inmates

The Herald Sun – Durham – January 7, 2017

Durham, NC — The cost is estimated to be about $90,000, Gibbs said, but that will be covered by a federal grant and a technology stipend from GTL, the jail’s telephone service provider. She added that there may eventually be a local financial impact if costs exceed what those funds allow. Continue Reading


KFSN-TV – Fresno – December 20, 2016

TULARE COUNTY (KFSN) — A South Valley sheriff’s office is starting to spread the word about major changes coming to their correctional facilities.

Those who enter Tulare County’s main jail won’t be looking through its windows for much longer, as the sheriff’s office changes the way inmates communicate and visit with their family members. Continue Reading

Security technology giants battle over patent claims

SE Texas Record – December 19, 2016

DALLAS: The Patent Trial and Appeal Board announced on Dec. 2 that it would uphold a patent filed by Securus Technologies, and that the challenge filed by rival company Global Tel*Link (GTL) was invalid. GTL maintains, however, that Securus only won a partial victory. Continue Reading

California tries again to thwart prison cellphone smuggling

Associated Press – December 19, 2016

SACRAMENTO, Calif. (AP) — California is installing nearly 1,000 sophisticated metal detectors, scanners and secret security cameras at its prisons in its latest attempt to thwart the smuggling of cellphones, thousands of which continue to flood the prisons despite previous efforts. Continue Reading

Fed Circ Upholds GTL Challenge of Securus Patent Claims

American Security Today – December 17, 2016

The United States Court of Appeals for the Federal Circuit upheld the decision of the Patent Trial and Appeal Board (PTAB) to invalidate two patents at the core of Securus Technologies, Inc.’s patent portfolio, including its “crown jewel” patent related to the provisioning of correctional communications using VoIP technology. Continue Reading

Norfolk Sheriff’s Office launches online tool to schedule inmate visits

Good Day Sacramento – December 8, 2016

NORFOLK, Va. (WAVY) — The Norfolk Sheriff’s Office on Thursday announced a new online tool for friends and family members to schedule visits of jail inmates. Continue Reading

Howard County Jail video visitation up and running

Kokomo Tribune – December 7, 2016

KOKOMO – The first week of Howard County Jail’s new video and online visitation program was a smooth one, marked only with minor hiccups, said jail officials.

The new visitation system is a departure from the previous in-person visits from friends and loved ones to inmates, and has a number of benefits, said Howard County Sheriff’s Department Lieutenant Justin Christmas. Continue Reading

Mecklenburg Inmate Visitation Goes Digital

Time Warner News – October 17, 2016

CHARLOTTE – Visitation for inmates at the Mecklenburg County Jail is going digital.

The sheriff’s office launched a new video conference service that enables families to talk to people behind bars from their computers. Continue Reading

GTL Sacramento Office Participates in Annual Making Strides Against Breast Cancer Walk

Good Day Sacramento – October 16, 2016

Making Strides Against Breast Cancer Interview Watch the Interview

Going Digital from behind bars, with an iPad

Arizona Sonora News – September 21, 2016

Beginning in June 2016 nearly all 2,000 Pima County Jail inmates became officially “logged in” after receiving their own tablet devices.

Yes, tablets. As in personal computer tablets. The idea was originally suggested to decrease paper costs, reduce contraband through mail, and lessen repeat offenses. Continue Reading

How Technology Is Changing Deaf Inmates’ Ability to Connect With the Outside World

Morning Consult – September 19, 2016

Imagine being cut off from the world, having no communication, even with your family, perhaps for years. You can’t talk to anyone, share a joke or inquire about loved ones. If you get sick, if you need help, there’s no way to let anyone know.

You’re isolated. But then one day, somebody hands you a lifeline. This is what’s happening for thousands of deaf inmates across the country. Continue Reading

How Chautauqua County Jail’s New Video Visitation System Helps Inmates and Deputies

Time Warner Cable News – Spectrum News – August 17, 2016

The Chautauqua County Jail in Mayville has launched a new video visitation phone system. Sheriff Joe Gerace says he needed to expand the number of visiting hours per week for inmates to help meet state requirements. Continue Reading

Video Visitation Coming to Howard County Jail – Technology will allow more visitors and improve convenience

Kokomo Herald – August 4, 2016

For years families visiting inmates at the Howard County Criminal Justice Center have had to deal with long lines, short visits, and occasionally a missed visit due to visiting hours ending before they were able to see their loved ones. Continue Reading

Pima County Jail inmates getting personal tablets

Tucson News NOW – June 2, 2016

Close to 2,000 Pima County Jail inmates will each have a personal tablet by the end of this month.

After a six-month trial, the jail handed out the first tablets Thursday to inmates to use while they are there.Continue Reading

Global Tel*Link’s Inmate Calling Patent Survives AIA Review

Law 360 – April 11, 2016

The Patent Trial and Appeal Board has held that Securus Technologies fell short of proving allegations that Global Tel*Link’s inmate calling system patent was obvious, upholding the patent and clearing the way for the patent owner to proceed with infringement litigation against Securus in a Texas federal court. Continue Reading

Inmate Communication Device (ICD) promotes positive behavior proving to be a potent inmate management tool

LinkedIn – March 4, 2016

GTL’s Inmate Communication Device (ICD)

ICD’s addresses a broad range of technology services for our inmate population. The ICD is a tablet and handset with the capability to provide, inmate calling, electronic messaging, grievance filing, commissary ordering, and other similar tasks. Continue Reading

Media Coverage

By: Scott Hoostal – Associate Product Manager, GTL

GTL’s touchscreen-based multi-service unit, known as the Flex Link, has officially become Underwriters Laboratory (UL) Component Certified.

GTL’s Flex Link allows correctional facilities to deliver a diverse set of services to inmates, such as video visitation, inmate messaging and requests, phone calls, and commissary ordering. Delivering such a wide array of software means that uptime and reliability is paramount to the success of GTL’s service deployments. To verify the hardware’s reliability, GTL sent the Flex Link to Underwriters Laboratory (UL) for quality and safety testing.

UL is a global independent safety and science company that is “dedicated to promoting safe living and working environments.” UL has over a hundred years’ experience—with their ubiquitous “UL Certified” sticker on billions of products worldwide.

The UL recognition means that GTL’s Flex Link has the honor of being able to carry a UL logo on each individual unit, indicating that the Flex Link has met stringent UL requirements. In order to receive certification, the Flex Link unit had to undergo an eight-week process whereby UL engineers tested the quality and functionality of its hardware components. The UL engineers looked at many factors, such as the material durability, mounting and maintenance procedures, and field safety of the Flex Link. As a result of these tests, the Flex Link was determined to be mechanically sound and awarded a UL seal.

The Component Recognition of GTL’s Flex Link unit affirms GTL’s efforts to provide the highest quality products possible in the corrections market. The image below is an example of the label that will soon be shipping on all of the Flex Link units across the United States. The UL marking is valid in the U.S. and Canada and helps ensure GTL’s Flex Link multi-service unit is fit for the corrections market.

To learn more about our Flex Link multi-service unit or for a product demonstration contact GTL today.


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.