The Facility Operations Challenge: Improve the Environment.

Corrections Forum Magazine – November/December 2017 Edition

… “Improving processes is the underlying enhancement to Offender Management Systems (OMS) that serve new directives. “Legislative Trends are contributing to a decline in the numbers of persons under institutional confinement and are resulting in more persons paying their debts to society under community supervision programs,” says John Lowry, Senior Product Manager, Product Management at GTL. The more significant trends include sentence adjustments, addressing the specific needs of each offender, and putting emphasis on education and reentry planning. He explains that recent enhancements to GTL’s OMS are based on these changes.” … Continue Reading

Digital tablets keep county inmates occupied, quieter.

Kenosha News – November 24, 2017

Designed especially for the corrections market, GTL’s tablets resemble iPads, but are encased in a clear case so that nothing can be hidden inside. Inmates can use the tablets to make phone calls, for email, to play games, listen to music or to read books or news. Inmates aren’t required to take a tablet, said Lt. Eric Klinkhammer, administrator of the Kenosha County Detention Center, but they almost invariably do. GTL provides the tablets at no cost. Continue Reading

2017 ‘ASTORS’ Homeland Security Award Winners Honored at ISC East.

American Security Today – November 20, 2017

GTL Platinum ‘ASTORS’ Awards Winner. GTL Inspire® Tablet – “Best Rugged Computer Tablet.” GTL Silver ‘ASTORS’ Awards Winner. GTL Mobile IQ/Blended Approach – “Best Cell Phone Detection Solution.” Continue Reading

The war on contraband.

Post Register – November 18, 2017

… “The jail also has reduced contraband by restricting the face-to-face time inmates have with visitors. Visitation today is mostly conducted through online chat using a service called Telmate. Inmates are given access to a tablet computer with limited internet access so they can schedule visits with family member.” … Continue Reading

Inmate tablets serve multiple purposes.

The Rock River Times – November 17, 2017

With tablets, inmates are no longer forced to use the small bank of desktop computers to access the law library. There’s now a mobile app for that. There are religious materials, parenting and job classes and GED study materials, which Redmond said will improve that that process for the 50 or so inmates enrolled in that program. Tablets have physical cameras, but they’re disabled. External speakers do not function either. One pair of ear buds is provided. Continue Reading

Northern Illinois County Jail to Allow Inmates Tablet Access; Inmates at a northern Illinois county jail will have access to tablets that can be used as phones and for approved classes.

U.S. News / Associated Press – November 14, 2017

The tablets can’t be used to browse the internet and don’t have social media, video or camera capabilities. Instead, they’re intranet-based, meaning they’ll only allow content the sheriff approves. That includes anger management and parenting classes. Inmates with money in their commissary accounts can make calls. Continue Reading

Employment Empowerment

Corrections Forum Magazine – September/October 2017 Edition

Being employed has been proven to help keep ex-offenders out of jail/prison. From advocacy to skills training to job data bases, here are ways they can get help. Continue Reading

Calling Them Out – How technology works to ferret out contraband cell phones and their communications.

Corrections Forum Magazine – September/October 2017 Edition

… “There are many viable solutions on the market today that play a part in combating contraband cellphones. The million-dollar question is, “Which one is right for your facility?” GTL consults with customers to customize a strategic solution that works for them. Recognizing any contraband to be a symptom of a larger problem, GTL works to implement an intelligence-led corrections approach that gets to the root of the problem. Instead of having to chase new symptoms that arise, facilities shut down contraband at its source.” … Continue Reading

GTL in ‘ASTORS’ Homeland Security Awards

American Security Today – September 11, 2017

In recent years, technologies for managing and detecting cellular signals have made their way into correctional facilities, some going so far as to claim to be “the” solution for eradicating contraband phones. While most technologies are a viable tool in the toolbox, they are just that—a tool—and should simply be one of many instead of the singular solution. Continue Reading

Opinion: How tablets are helping us clean up our prison

Washington Examiner – September 5, 2017

Inmate tablets are the most effective inmate management tool I have seen in my 25 years as a corrections professional. Although some would argue that they are a luxury offering that criminals don’t deserve, the results we’ve seen at my facility in Pima County, Ariz, speak for themselves. Since implementing the tablet program, our suicide attempts and ideations are down 66 percent and our successful suicides are down 100 percent. Staff assaults are down 60 percent, and our inmate-on-inmate assaults are down 40 percent as well. Continue Reading

GTL Adds Inmate Voice IQ Search to List of Solutions (Learn More, Video)

American Security Today – August 31, 2017

GTL, an innovator in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government, has enhanced its patented voice biometric toolset with the addition of Voice IQ Search. Voice IQ Search joins GTL’s suite of biometric applications collectively known as Voice IQ, which serve as key security features within the company’s Inmate Telephone System (ITS). Continue Reading

Location Detection: With Great Power Comes Great Responsibility (Video)

American Security Today – August 22, 2017

GTL’s Location IQ® is a powerful intelligence application that pinpoints the location of a called party’s mobile device that receives calls from an inmate in a correctional facility. This is done in strict adherence with sensitive carrier privacy policies. Using powerful, accurate carrier tower and GPS-based location services, Location IQ pinpoints a called party’s latitude/longitude coordinates and proximity to a facility utilizing all the major carrier networks and secondary carriers the called party may be on or the type of device they are using. Continue Reading

Episode 329: Logging in When You’re Locked Up — Tablets in Jail. Pima County has the only facility in Arizona allowing inmates to use tablets.

Arizona Public Media / PBS – August 18, 2017

Men and women in the Pima County Jail are using electronic tablets, making it the only facility in the state allowing such access, which the jail says comes at no cost to the county. The pilot program started more than a year ago, and the tablets transformed the environment almost immediately. Global Tel Link (GTL) manages the jail’s communication network for inmates. More than an year ago, the company asked if it could supply each of the 2,000 inmates with a tablet as a tool for inmate management. The jail agreed. Continue Reading

GTL explains etablets for jail inmates

Clarion News – August 10, 2017

Clarion County Prison Board recently received information about an opportunity for county inmates to use digital tablets. The board was also given a demonstration. Clarion County Jail’s phone vendor GTL had its associate account executive Allan Wirfel address concerns about inmates having access to tablets that would allow them to make phone calls, read books, pursue education, play games and purchase music. Wirfel noted the benefits of inmates having their own tablets, one being modification of inmate behavior. According to Wirfel, studies show facilities supplying tablets to inmates greatly reduce the number of assaults incidents. Continue Reading

Winnebago County Board members approve inmate tablets

23 WIFR – August 10, 2017

“There are statistics proving that an inmate who has education upon release is going to have a better chance of making it in society than coming back to jail, so reducing recidivism is our main goal and once that happens you’ll have a safer society as well,” says the Global Tel Link Account Executive, Michael Cisar. The Winnebago County Jail says it’s been proven that the tablets reduce the number of assaults to officers and to other inmates, along with the suicide rate. Continue Reading

Tablet technology beneficial for Pima County jail inmates, officials say

KVOA News 4 Tuscon – August 7, 2017

Tablets designed to help manage inmate behavior at the Pima County jail have received an education upgrade. “We can take classes on this; we can take anger management and get certificates. There’s GED help books,” said Blake Harms, one of about 1,700 inmates currently using the tablets supplied and funded by Global Tel Link. Captain Sean Stewart with the Pima County Sheriff’s Department emphasized the tablets are a privilege. “For every dollar spent on training and education, you save $10 on incarceration fees,” Stewart said. Continue Reading

Video Visitation

Corrections Forum Magazine – July / August 2017 Edition

Brian Deuster, product manager, Video Initiatives, at Reston, Va.- based GTL points out that video visitation technology can particularly benefit small children who may be negatively affected by a visit to a corrections facility. Video visitation eliminates the crowds, the security, the pat downs, going through metal detectors, and having to wait for extended periods of time. Continue Reading

Contraband Frustration

Corrections Forum Magazine – July / August 2017 Edition

Chris Pickering, Intelligence Tools Team Lead at GTL, notes that Managed Access Systems (MAS) are crucial in fighting contraband phones. Continue Reading

GTL Tests VR Platform with Inmate Control Group

Correctional News – August 1, 2017

Virtual reality continues to make its way into the corrections market, despite pushback from officials who see VR as a form of entertainment rather than therapy. The latest: GTL, a Reston-based correctional technology company that provides education solutions to assist in inmate rehabilitation, announced on July 10 that it built a virtual reality platform for the corrections market that will soon be piloted by an inmate control group. Continue Reading

Eradicating Contraband Cell Phones a Matter of Public Safety

American Security Today – July 31, 2017

Technology partners to Corrections like GTL support and share in the concerns recently expressed by the ASCA, SCDC Director Stirling, and other correctional administrators. The FCC is not the only organization that must participate in solving this problem. Wireless carriers must realize their important role in closing the gap on this public safety issue. Continue Reading

Our View: Tablets in jail can be a useful tool for inmates and officers

The Rockford Register Star – July 26, 2017

The plan to give tablets to inmates of the Winnebago County Jail is not “government gone soft giving people toys.” The tablets are tools that can make the jail safer for inmates and correctional officers while helping inmates educate themselves. Continue Reading

Illinois County Board Committee Supports Tablets for Jail – An Illinois county jail could be on its way to providing Android-based tablets to its inmates.

US News / AP – July 21, 2017

Tom Meriam is the company’s vice president of sales. He says the tablets have education and safety benefits, including reducing inmate fights with each other and officers. Continue Reading

Fed. Circ. Backs PTAB Ruling Upholding Prison Phone Patent

Law360 – July 14, 2017

“We are pleased with the Federal Circuit court decision as it helps clear the way to restarting our patent case against Securus … to enforce this and other GTL patents,” said Global Tel*Link’s CEO Brian D. Oliver in a statement. Continue Reading

GTL Encourages Proactive Action on Contraband Cell Phones

American Security Today – July 12, 2017

GTL, an innovation leader in correctional technology, encourages the Federal Communications Commission (FCC) to take immediate action to address the nationwide public safety epidemic of contraband cell phones in jails and prisons. As another example of the dangers of contraband cell phones in correctional facilities is drawing national media attention, the time for the FCC to act is now – not the future. Continue Reading

Educating Our Inmates Can Save Taxpayers Millions

Southern Oregon Business Journal – July 5, 2017

With an incarcerated population of over 2.1 million inmates, the United States needs to tackle the issues plaguing our correctional institutions. Continue Reading

Cellphones dangerous in prisons

Springfield News Leader – July 1, 2017

The uninvited use of a contraband cellphone is not a victimless crime. Too often these devices are used to coordinate, plan and execute a prisoner’s agenda while he or she is locked up. Continue Reading

Management Software: Integration from A to Z

Corrections Forum Magazine – May/June 2017 Edition

From an offender’s Arrest to their ZIP code upon release, these software programs keep track of offenders at all times and places, throughout the criminal justice ecosystem. Continue Reading

New Report Highlights Deficiencies in America’s Corrections Facilities

Signal Group – June 13, 2017

By making investments proven to prevent inmates from returning to prison, taxpayers won’t have to shoulder the burden of additional incarceration costs. Continue Reading

Colorado’s corrections department featured in national report for reducing recidivism – Critics, however, have said the reduction has come at a cost to public safety

The Denver Post – June 9, 2017

The Colorado Department of Corrections received praised Thursday in a national report highlighting states that have been successful in reducing recidivism rates. Continue Reading

Is VR education an answer to the U.S. inmate problem? Education’s new VR frontier may have massive implications for inmates—here’s why.

eSchool News – June 1, 2017

Are education and incarceration two sides of the same coin or competing industries? The short answer is ‘yes.’ They are both diametrically opposed and intrinsically linked institutions. And everything you do as an educator directly affects both. Can you be a fiscal conservative and at the same time be hard on crime, to the tune of $50 billion a year of taxpayer expense? That answer too is ‘yes,’ while also understanding that the two “schools” of thought are diametrically opposed. Continue Reading

Jail inmates access to tablets decreases bad behavior

News 4 Tucson – May 26, 2017

Meygan Tourangeu has been in jail since April she’s one of the 98 percent of the inmates who has an electronic tablet. She uses it to listen to music and it’s also a link to her family. “You can get pictures of them and that’s just…it’s like being at home but not being at home. You miss a lot when you are in here. And your family, your kids is one of them,” Tourangeu said. Continue Reading

MRRJ inmates now have access to tablets

The News Leader – May 22, 2017

In a nod to the 21st century, Middle River Regional Jail began rolling out mini-electronic tablets for its inmates on Monday, giving them access to games, music, eBooks and educational materials. Continue Reading

Tablets for Winnebago County Jail Inmates?

Rockford Register Star – May 18, 2017

For years, standard issue items for a Winnebago County Jail inmate have been a jumpsuit, sandals, a towel and a package of toiletries. Soon, a tablet could be added to that list. “It’s the future,” Jail Superintendent Bob Redmond said. “It’s something we’ve got to look at.” Continue Reading

Investing in Inmate Education Saves American Taxpayers Real Cash

Morning Consult – May 17, 2017

As President Donald Trump continues his focus on criminal justice reform and additional reforms to federal spending, it is important for the administration to consider the impact of education on inmates and offenders as well. No one can deny that state and federal expenditures have nearly quadrupled over the past two decades. Continue Reading

Tablet computers could prove valuable in helping reform inmates

The Denver Post – May 15, 2017

No doubt, many will criticize allowing prison inmates in Colorado to use electronic tablets as softhearted and wrongheaded. No doubt, many of those who have been victimized by crime will share that view. We’ll say from the outset that, as we take up this question, we definitely sympathize. Continue Reading

Coddling inmates with technology? Readers react to tablet story

Argus Leader – May 10, 2017

A lot of readers were not especially pleased to hear that inmates with the Department of Corrections and the Minnehaha County Jail now have access to tablets. Continue Reading

Inmates in two states will soon be given free computer tablets

Associated Press and NBC 4 – May 10, 2017

State inmates in prison systems in Colorado and South Dakota will soon have their own tablet computers. The privately funded program is aimed at helping inmates access educational programs and maintain ties to friends and family, which experts say can help decrease recidivism rates. Continue Reading

Colorado prison inmates getting computer tablets

Fox 31 – May 9, 2017

Every inmate in a Colorado prison will have a computer tablet by the end of 2017. That’s 18,000 tablets that inmates will be able to keep in their cell. Continue Reading

8,000 Colorado inmates have free computer tablets — but cost of texts, calls and streaming media adds up – Program aims to reduce tension between inmates while offering them more educational opportunities and contact with friends and family

The Denver Post – May 9, 2017

Until February, Andrew Stiern could only speak with his girlfriend on a phone in a prison day hall while 10 other inmates listened in and waited impatiently in line behind him. Continue Reading

Cut the potentially deadly prison cell phone connection

The Post and Courier – May 5, 2017

At 5:30 a.m., on March 5, 2010, one day before my birthday, a man broke down the front door of my home. He shot me six times in the chest and stomach, and left me to die. It was an attempted contract killing, orchestrated via a contraband cell phone that had been smuggled into the prison where I worked as a corrections officer. Continue Reading

GTL Reducing Recidivism with Educational Inmate Ops (Video)

American Security Today – May 4, 2017

GTL, an innovation leader in correctional technology has delivered more than 100,000 eBooks to offenders over its digital platforms. The Inspire eBooks application allows inmates to browse a vast library of reading material from categories, including fiction, non-fiction, classics, educational, vocational, self-help and more. Continue Reading

TED Talks: What’s In A Name? – April 18, 2017

What began in 1984 as a mild-mannered conference about technology, entertainment and design has emerged as a juggernaut of a media company that in some ways dominates the education space like nothing in history. Continue Reading

Prison Education Reduces Likelihood of Reoffending

Signal Group – April 4, 2017

The key to changing the rate of recidivism, or tendency to reoffend, lies within the prison education system. Continue Reading

Video Visits at New Jersey Jails Spark Controversy

Wall Street Journal – April 3, 2017

At the Camden County Jail last month, families eagerly arrived for scheduled visits with inmates who were housed upstairs at the New Jersey facility.

Theses visits, however, didn’t take place face-to-face, but via computer screen. Continue Reading

Davidson County Jail Inmates Get Tablets In Their Cells

News Channel 5 – March 27, 2017

Each Davidson County inmate has been given their own tablet to keep records, learn about the jail, make calls from their cell and even play games. They do not have access to surf the internet. Continue Reading

GTL Inspire 1.5 Inmate Tablet Passes Military-Grade Drop Test (Video)

American Security Today – March 8, 2017

GTL, an innovation leader in correctional technology and payment services solutions for government, has announced that the Inspire® 1.5 corrections-grade inmate tablet has met the “Transit Drop” test requirements specified by MIL-STD-810G 516.6 Section 4.6.5. Continue Reading

Media Coverage

Communicating Inmate Telephone System Changes to Customers

New Features on Inmate Call Manager – Communicating Changes to Customers

By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training

November 30, 2017

RESTON, Va., – (PR Newswire) Behind every great Inmate Telephone System (ITS) is great software that turns inmate call data into searchable, sortable, and actionable intelligence for correctional facility staff. Inmate Call Manager (ICM) is the software behind GTL’s ITS.

Inmate Call Manager includes call analysis and voice analysis tools, allowing investigators to monitor calls, identify street terminology and phrases, compare voices on a call to inmate voiceprints, and more.

The software is also continually updated to make sure it retains its place as the most robust offering in the marketplace, and GTL wants these changes to be quickly and efficiently communicated to users.

To that end, a new standard feature on Inmate Call Manager is a “What’s New” screen that appears when users log into ICM after changes have occurred. These regular updates are done frequently and are in addition to larger, more in-depth updates that typically take place quarterly.

At our annual User Group Conference, several sessions are held to give more insight into GTL’s ITS, help users create better reports, and hear customer feedback. This year, the “Inmate Telephone Systems – Change Requests” session, where customers could voice their thoughts about the system and how GTL could improve it to enable better usability, was well-attended. GTL takes customer feedback seriously, and updates to ITS and our other products and services reflect our efforts to make a correctional staff member’s job easier.

If your facility has implemented GTL’s ITS and have feedback on how we can improve Inmate Call Manager, please contact your Account Executive.

To learn more about GTL’s ITS or for a product demonstration, contact GTL today.

Press Contact:
Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.