Call IQ® is a revolutionary data mining application designed to aid in the investigation and prevention of criminal activity involving incarcerated individuals. This application, which is fully integrated with the LazerPhoneŽ inmate telephone system, transcribes non-privileged inmate telephone calls from voice to text and then analyzes the resulting data using the patented application to identify conversations that may contain criminal activity.
The foundation of the Call IQ® recognition accuracy is the voice models using actual inmate telephone calls as models* for the voice to text conversion. Speech models are gathered from a variety of language groups to arrive at the most complete set of voice models possible. The new models are compiled and updates are made available periodically to facilities, ensuring the transcriptions are as accurate as they can be. The current version of the Call IQ® software can handle a vocabulary of over 60,000 words in the 'slang dictionary.' Call IQ® has the ability for all users to add additional search slang, terminology and search concepts, continuously improving search refinement.
There is no other product in the corrections market today like Call IQ®. This revolutionary product provides the most proactive way to monitor illegal activities being conducted in your facility. Call IQ® decreases the time that your corrections staff must spend monitoring and listening to recorded phone conversations, so your staff can concentrate on listening to just the sections of recordings that contain criminal activity.
Real world use of Call IQ® has uncovered recorded inmate conversations containing evidence of drug dealing, gang activities, names of snitches and other drug dealers. It has also identified links between inmates and corrections officers, rooting out dangerous corruption. In addition, Call IQ® has alerted to attempts of witness intimidation, non-council confessions and details of past and planned criminal activity.
The functionality of Call IQ®, in conjunction with the vast amount of criminal terminology currently available in the data warehouse provides the ability to create search criteria ranging from a single word to searching by a concept ("drugs," "escape") and combining this with other complex criteria such as inmate demographics that can find any related recorded conversations- a simple word search cannot duplicate this complex functionality!
*We are currently in the 6th generation of language models.