GTL Deploys Revolutionary New Request2Call Feature to Increase Communication Between Inmates and their Friends and Family

Industry-first feature allows friends and family members to see an inmate’s “status,” enabling more frequent communication and lowering recidivism rates


Reston, Virginia (PRNewsWire) – September 26, 2017GTL, today announced the release of Request2Call™, an industry-first feature that allows an inmate’s friends and family members to submit a call request to the inmate.

“Inmates can only make calls out to their friends and family members, they cannot receive calls,” said Eric Gonzalez, GTL Executive Director, Inmate Telephones and Intelligence Tools. “Without knowing when to call, inmates may give up on connecting with their loved ones after a number of failed attempts. Request2Call deals with this issue and aids successful communications between an inmate and their support network, which can help with reducing recidivism.”

Studies have shown that inmates who keep in contact with their support network are less likely to reoffend and be reincarcerated. With that in mind, GTL created the innovative Request2Call feature, which combines GTL’s industry-leading Inmate Telephone System (ITS) and Inspire® tablet. The feature enables communication by allowing friends and family members to use the GTL ConnectNetwork® website or mobile applications to submit a call request to an inmate using a GTL Inspire tablet. Status indicators inform a friend or family member of an inmate’s availability, ensuring a timely response.

“GTL is constantly innovating and investing in our customers and in our technology—like this industry-first feature—in order to help inmates and their friends and family members connect easily and efficiently,” said Mark Meleski, GTL Vice President of Consumer Experience. “As a company, we are not only dedicated to offering the best technology, we are dedicated to offering the best technology that enables connection over various mediums, promoting communication, which helps combat recidivism.”

As soon as a friend or family member initiates a Request2Call to an inmate, the inmate receives a message that a call request has been made. The message comes through as a visual and audible alert, including information about who is making the request. At that point, the inmate can initiate a call or dismiss the message.

Even though this new feature is directed at inmates and their loved ones, the safety and security of correctional facilities is always at the forefront. Facility staff have complete visibility into all requests, including whether they originate from the website or a mobile app, as well as what calls are completed by the inmate in response to requests. The safety features of GTL’s ITS, such as call recording, monitoring, reporting, voice biometrics, and more, are in place through the entire process from call request to call completion.

“Inmates have long been able to make telephone calls on Inspire tablets. This innovation will help reduce the stress of inmates and their loved ones worried about being available for a call. It’s a game-changer for inmates and their friends and family members looking to use increased contact to drive rehabilitation and a more successful reentry after release,” concluded Mr. Gonzalez.

GTL continues to strengthen its position as the corrections technology leader with the introduction of Request2Call, the first time an application with this functionality has been available in our industry, and holds U.S. Patent No. 9,621,714 on this notification system in addition to the 14 patents for ITS and 17 patents for the Inspire Tablet that have all been issued in the last 12 months.

Corrections professionals wanting to learn more about bringing GTL’s ITS, Inspire tablets, and Request2Call into a facility are invited to contact GTL today. Friends and family members of an inmate should visit ConnectNetwork to determine if Request2Call is available at the correctional facility where their loved one is incarcerated.


About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or our social media sites on Facebook, Twitter, LinkedIn and YouTube.

About ConnectNetwork
GTL’s ConnectNetwork is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Friends and family can deposit money into an inmate’s accounts, schedule and conduct video visits, and send messages. To learn more about ConnectNetwork, please visit or social media sites on Facebook and Twitter.

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GTL Now Offers Video Attachments for its Patented Inmate Messaging Product

GTL Deploys Revolutionary New Request2Call Feature to Increase Communication Between Inmates and their Friends and Family

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.