GTL Sick Call Feature Offers Benefits for Correctional Facilities and Inmates Alike

Patented Inmate Telephone System (ITS) differentiates itself from the competition by enabling inmates to place medical and appointment requests from a telephone or Inspire tablet


Reston, Virginia (PR Newswire) – February 27, 2018GTL announced today that its patented Inmate Telephone System (ITS) and Inspire® tablets have the capability to handle inmate medical and appointment requests through an interactive voice response (IVR) Sick Call feature. GTL was the first company to introduce a sick call application over a decade ago.

GTL’s ITS allows inmates to place their sick call requests by using any available GTL inmate telephone or Inspire tablet. The system utilizes the same phone or tablet that inmates use to place, helping facilities avoid unnecessary additional devices and paperwork.

“The fact that this functionality is built into our patented platform makes the GTL inmate telephone system a more powerful tool for both inmates and correctional facility staff,” said Brian Peters, GTL Vice President, Facility Product Management. “Correctional facilities can eliminate paperwork and reduce the resource hours involved in the medical sick call process by using GTL’s Sick Call feature, alleviating the strain put on officers.”

Sick Call is one of GTL’s Inmate Services, which are designed to allow facilities to automatically create accountability while saving time and money. Inmates can make sick calls, place requests, file grievances, read facility information, and order commissary items from the convenience of their Inspire wireless tablet or Flex® Link multi-service kiosk unit.

GTL’s ITS and Sick Call feature are directly integrated with a facility’s jail management system. Sick Call offers customizable features that allow a facility to have total control—defining up to nine different Sick Call / Appointment requests based on a facility’s needs, offering instructions in multiple languages, and categorizing requests by Medical, Dental, and Mental Health, in addition to other options.

Once an inmate has answered the necessary questions based on their initial request type, the system will automatically transfer the data to the facility’s jail management system, acting as an automated triage program for facility medical staff. “In addition, facilities can set up a number of business rules to ensure that Sick Call requests are processed effectively and efficiently,” continued Mr. Peters.

To learn more about GTL’s feature-rich ITS or inmate tablet solutions, contact GTL today.

About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including more than 30 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or social media sites on Facebook, Twitter, LinkedIn, and YouTube.

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GTL Sick Call Feature Offers Benefits for Correctional Facilities and Inmates Alike

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.