We are pleased to provide answers to some of our most frequently asked questions.

What is the contact information for friends and family-related customer support?
Please visit our Friends and Family support page where friends and family members will find the contact information for GTL’s friends and family customer support.

What is the contact information for facility-related technical support?
Correctional facility customers may reach our technical support team by phone or email.
Visit our Technical Support page for complete details.

How often can I expect a new version of OMS Evolution (OMSe)?
A new version of OMSe is released once every 9 to 12 months.

How am I notified when an OMS Evolution (OMSe) software update is available?
Whenever a new software update is available, your GTL Account Executive will send an e-mail to the primary contact at the facility with the update details and availability. The software update information also appears on our Client Forums site.