FAQ

a:2:{i:101;a:7:{s:15:”_composer-title”;s:4:”HTML”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:87:”We are pleased to provide answers to some of our most frequently asked questions.

“;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}i:102;a:6:{s:15:”_composer-title”;s:6:”Column”;s:14:”_composer-type”;s:24:”CloudFw_Composer_Columns”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:12:”column_align”;s:0:””;s:14:”_composer_data”;a:2:{i:103;a:6:{s:15:”_composer-title”;s:6:”Column”;s:14:”_composer-type”;s:24:”CloudFw_Composer_Columns”;s:16:”_composer-column”;s:3:”2/3″;s:14:”_composer-last”;s:1:”1″;s:12:”column_align”;s:0:””;s:14:”_composer_data”;a:4:{i:105;a:13:{s:15:”_composer-title”;s:80:”What is the contact information for friends and family-related customer support?”;s:14:”_composer-type”;s:24:”CloudFw_Shortcode_Toggle”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:12:”toggle_state”;s:6:”closed”;s:12:”toggle_title”;s:80:”What is the contact information for friends and family-related customer support?”;s:12:”toggle_icons”;s:0:””;s:12:”toggle_group”;s:6:”group1″;s:10:”margin_top”;s:0:””;s:13:”margin_bottom”;s:1:”1″;s:9:”custom_id”;s:0:””;s:12:”custom_class”;s:0:””;s:14:”_composer_data”;a:1:{i:109;a:7:{s:15:”_composer-title”;s:4:”HTML”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:218:”Please visit our Friends and Family support page where friends and family members will find the contact information for GTL’s friends and family customer support.

“;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}}}i:106;a:13:{s:15:”_composer-title”;s:71:”What is the contact information for facility-related technical support?”;s:14:”_composer-type”;s:24:”CloudFw_Shortcode_Toggle”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:12:”toggle_state”;s:6:”closed”;s:12:”toggle_title”;s:71:”What is the contact information for facility-related technical support?”;s:12:”toggle_icons”;s:0:””;s:12:”toggle_group”;s:6:”group1″;s:10:”margin_top”;s:0:””;s:13:”margin_bottom”;s:1:”1″;s:9:”custom_id”;s:0:””;s:12:”custom_class”;s:0:””;s:14:”_composer_data”;a:1:{i:110;a:7:{s:15:”_composer-title”;s:4:”HTML”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:196:”Correctional facility customers may reach our technical support team by phone or email.
Visit our Technical Support page for complete details.
“;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}}}i:107;a:13:{s:15:”_composer-title”;s:61:”How often can I expect a new version of OMS Evolution (OMSe)?”;s:14:”_composer-type”;s:24:”CloudFw_Shortcode_Toggle”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:12:”toggle_state”;s:6:”closed”;s:12:”toggle_title”;s:61:”How often can I expect a new version of OMS Evolution (OMSe)?”;s:12:”toggle_icons”;s:0:””;s:12:”toggle_group”;s:6:”group1″;s:10:”margin_top”;s:0:””;s:13:”margin_bottom”;s:1:”1″;s:9:”custom_id”;s:0:””;s:12:”custom_class”;s:0:””;s:14:”_composer_data”;a:1:{i:111;a:7:{s:15:”_composer-title”;s:4:”HTML”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:62:”A new version of OMSe is released once every 9 to 12 months.
“;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}}}i:108;a:13:{s:15:”_composer-title”;s:76:”How am I notified when an OMS Evolution (OMSe) software update is available?”;s:14:”_composer-type”;s:24:”CloudFw_Shortcode_Toggle”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:12:”toggle_state”;s:6:”closed”;s:12:”toggle_title”;s:76:”How am I notified when an OMS Evolution (OMSe) software update is available?”;s:12:”toggle_icons”;s:0:””;s:12:”toggle_group”;s:6:”group1″;s:10:”margin_top”;s:0:””;s:13:”margin_bottom”;s:1:”1″;s:9:”custom_id”;s:0:””;s:12:”custom_class”;s:0:””;s:14:”_composer_data”;a:1:{i:112;a:7:{s:15:”_composer-title”;s:4:”HTML”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:317:” Whenever a new software update is available, your GTL Account Executive will send an e-mail to the primary contact at the facility with the update details and availability. The software update information also appears on our Client Forums site.”;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}}}}}i:104;a:7:{s:15:”_composer-title”;s:17:”HTML / Text Block”;s:14:”_composer-type”;s:21:”CloudFw_Composer_HTML”;s:16:”_composer-column”;s:3:”1/1″;s:14:”_composer-last”;s:1:”1″;s:11:”the_content”;s:13:”

 

“;s:6:”format”;s:1:”1″;s:7:”animate”;s:1:”1″;}}}}