Technical Contacts

This contact page is for correctional facility staff. Inmate friends and family members should visit the Friends and Family Contact Us page on our ConnectNetwork website.

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Reaching Technical Support

GTL is devoted to providing knowledgeable and responsive technical support throughout our entire customer base. Our dedicated team of in-house technical support staff, field service associates, and advanced product technicians provide 24/7 customer service across the entire line of GTL products. If you are experiencing an issue with one of your active GTL products or services or simply want to reach a member of our support team, you can submit your request by calling toll-free. Alternatively, you may complete the contact form provided below. In addition to contacting technical support, GTL provides the opportunity for customers to access a dedicated customer forum. This forum provides knowledgeable insights to some of the most frequently asked questions about the line of GTL products. Click here to access our customer forum today. If you are currently not a registered customer, you can begin the registration process here.