Account Management Instructions – AdvancePay Account Creation and Management Instructions

Family and friends of inmates can use the website to manage their account with GTL. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the website.
The instructions below will walk through creating an account, using an account, and sending e-messages.

How to use

Description Click to enlarge
1. To create your account, type in the address bar of your web browser, or click here website
2. Once on that page, select the option to sign up for a new account (existing users may simply login using their username and password – skip ahead to “Using” step 1.
3. Once you click the “Sign Up” button, you will be taken to the Terms of Use page. If you encounter a warning about secure items, select “Yes” to ensure that only secure, encrypted items are shown. Once you have read the terms of use and agree to them, click the “Accept” button to continue to the Account Setup page.
4. On the Account Setup page, enter your information – it is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes. For example, if the name on your drivers license is “Patricia”, but you go by the nickname “Pat”, please use “Patricia” in the first name field. Be sure to write down your User ID and password, as this information is not included in any of your confirmation materials and you will need it to log into the system every time you use it.

It is very important to use a valid email address, as you will receive a confirmation email at that address upon the completion of account creation. You will not be able to use the account without a valid email address that you own. If you do not have an email account, here are several providers of free email accounts:

If you do not have access to an email account, please stop at this point and create one prior to proceeding. Once you have an email account, fill in all the fields on the account setup page, and select “Next” to continue. If you did not fill out all the information, or any of the information does not any of the mandatory requirements (character length, inclusion of numbers, etc.), that item will be highlighted in red and you will need to correct it before continuing. Once the system accepts your entry, you will be taken to the Facility Setup page.

ConnectNetwork Account Signup
5. On the Facility Setup page, select the state in which the facility is located in and then click “Search.” This will bring up a list of facilities. Check your respective facility and then click “Next.” ConnectNetwork email
6. Once you have clicked the selection box for your respective facility, click the “Next” button.  inmate email signup
7. If you would like to use your free prescription drug card benefit (gives you discounts at over 60,000 participating pharmacies), simply click the green “Print Free Drug Card” link on the page to get your personalized card and print it to your printer. You can also access this from the “Special Offers” section of ConnectNetwork if you ever need to reprint your card. These cards can be freely shared with family and friends who want to receive a discount also.

Once you are done on this page, click “Next” to proceed.
ConnectNetwork inmate email account creation
8. Confirm that all of your details are correct on the verification page. YOU WILL NOT BE ABLE TO CHANGE MUCH OF THIS INFORMATION AFTER YOU HIT “SUBMIT” SO PLEASE BE SURE THE INFORMATION IS ACCURATE. It is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes.

If any of your information is incorrect, please click “Back” and fix the information. Also, be sure that you wrote down your User ID and password, as this information is not included in any of your confirmation materials.
Once you are certain that the information on the screen is correct and you have written down your username and password, click the “Submit” button to create your account. account user name
9. You will now be taken to the confirmation page. It provides directions on the next steps to take. You will need to activate your account from the email you provided in step 4, in order to use your account. account creation
10. Find your confirmation email – it will likely be in either your inbox, or your spam/junk folder in your email. To find it, first go to your inbox to look for the email. If it is not there, go to your spam/junk folder and look for it there. The email subject line should be “ConnectNetwork Account Information”, and it should be addressed from [email protected] ConnectNetwork account activation
11. Inside the email, you will see a link to “Activate Account” if you click this you will be taken to ConnectNetwork. Once there, you can then log into the site using the User ID and password you created during the account setup process. If the link does not work for you, you can copy the full URL provided and paste it into the address bar of your browser and activate your account that way.

Once your account is activated, you can simply visit thereafter and use your login information to access the site.
Confirming your account

Depositing Funds to your AdvancePay Account

Registered users of who have confirmed their account may log into the website using the instructions below.

Description Click to Enlarge
1. To access your account, type
in the address bar of your web browser, or click here,
and then enter your User ID and password and then click “Login”
Already an user
2. Once you have successfully logged into your account, the first screen you will come upon is the Account Summary page. Depending on the available services at the facility you chose during your account setup, this screen will be the starting point to setup and deposit to your desired service(s). To setup an AdvancePay (Your Phone Account) deposit option, you will need to select the Sign Up button under the Manage Your Phone Account headline. Setting up your phone number
3. To add your phone number to this account, which will allow you to deposit funds to have your inmate call only this number, select the Add button on this page. adding a facility on ConnectNetwork
4. Step 1 of the Phone Account setup process would be to add your phone number, including area code, to the fields listed on this page. Once this is completed, you will need to click on the Next button. adding your phone number
5. Next, you will need to associate an address with the phone number that you typed in on the previous screen. You can select the address that you entered during your account signup process or enter a different one. Once completed, you can click the Next button. adding your address to your account
6. Step 2 on the status bar indicates your facility setup information. This page requires you to pick the state and facility your inmate is housed in. Once this is completed, you can click on the Next button. selecting your state and facility
7. Step 3 of the AdvancePay account setup is the verification of the information you have entered to this point. If you need to make an edit to a particular field, you can select the Back button until you arrive to the screen that has the field in need of editing. If all information is valid, you can select the Submit button. selecting your state and facility
8. Your account information has not been submitted into the system and you are now viewing a confirmation screen. From this screen, you can proceed to several sections of the site – including: Making a Payment, Reviewing Recent Activity or Adding an additional Phone Number or Facility. selecting your state and facility
9. Returning to the Account Summary screen, you will now see your available options for Your Phone Account category. To make a deposit to your account, select the Make a Payment link to begin. selecting your state and facility
10. Step 1 of the Make a Payment section includes selecting the phone number you wish to deposit funds onto, as well as selecting the corresponding facility. selecting your state and facility
11. Step 2 of the process is when you will select your preferred payment method. When you access the screen for the first time, the Credit Card field will have a No Credit Cards on Record message. You will need to select the Add a Credit Card link next to this field. selecting your state and facility
12. Upon selecting the Add a Credit Card link, your Manage Cards screen will appear. To add a card to your account – enter the Card Number, Name on Card, Expiration and Zip Code information to the respective fields. Once all of the information is populated, select the Add Card button and your card will be stored on file. Once the information is stored within the system, you can select the Close button to return to the payment screen. selecting your state and facility
13. Returning to the payment screen, you can now select the card you entered into the system as the payment method within the Credit Card field. You will also need to enter the security code for the card you selected in the previous field. The last step on this page is to enter the amount you wish to deposit onto this phone number. Once all of these fields are filled out, you can proceed to the verification screen by selecting the Next button. selecting your state and facility
14. Step 3 is the setup to verify all of your information prior to submitting your payment. Please review all of the information to ensure that all of the field are completed correctly. Once this is done, please review the terms and conditions defined by ConnectNetwork. Once you have reviewed this language, and have agreed, select the verification link and then press the Submit button at the bottom of the page to process your payment. selecting your state and facility
15. Upon successful transaction of your payment, you will receive a confirmation screen indicating that your account is funded and will be available to receive phone calls. selecting your state and facility Account Management Instructions – AdvancePay

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.