ConnectNetwork.com Account Creation and Management Instructions
Family and friends of inmates can use the ConnectNetwork.com website to manage their account with GTL. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the ConnectNetwork.com website.
The instructions below will walk through creating an account, using an account, and sending e-messages.
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|1. To create your account, type www.connectnetwork.com in the address bar of your web browser, or click here
|2. Once on that page, select the option to sign up for a new account (existing users may simply login using their username and password – skip ahead to “Using ConnectNetwork.com” step 1.
|4. On the Profile Information/Account & Security Information page, enter your information – it is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes. For example, if the name on your drivers license is “Patricia”, but you go by the nickname “Pat”, please use “Patricia” in the first name field. Be sure to remember your User ID and password, as this information is not included in any of your confirmation materials and you will need it to log into the system every time you use it.
It is very important to use a valid email address, as you will receive a confirmation email at that address upon the completion of account creation. You will not be able to use the account without a valid email address that you own. If you do not have an email account, here are several providers of free email accounts:
|5. On the Facility Selection page, a two step process is required to locate your desired facility. The first step is to select the correct state the facility is located in. Once the state is selected, the second selection list will contain a list of all facilities serviced by ConnectNetwork. Please select the desired facility from this list. Once you have verified that you have selected the correct facility, you may select the ‘Continue’ button to proceed.
|6. It is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes.
If any of your information is incorrect, please click “Back” and fix the information. Also, be sure that you remember your User ID and password, as this information is not included in any of your confirmation materials.
Once you are certain that the information on the screen is correct and you have written down your username and password, click the “Submit” button to create your account.
|7. You will now be taken to the confirmation page. It provides directions on the next steps to take. You will need to activate your account from the email you provided in step 4, in order to use your account.
|8. Find your confirmation email – it will likely be in either your inbox, or your spam/junk folder in your email. To find it, first go to your inbox to look for the email. If it is not there, go to your spam/junk folder and look for it there. The email subject line should be “ConnectNetwork Account Information”, and it should be addressed from [email protected]
|9. Inside the email, you will see a link to “Activate Account” if you click this you will be taken to ConnectNetwork. Once there, you can then log into the site using the User ID and password you created during the account setup process. If the link does not work for you, you can copy the full URL provided and paste it into the address bar of your browser and activate your account that way.
Once your account is activated, you can simply visit www.connectnetwork.com thereafter and use your login information to access the site.
Registered users of ConnectNetwork.com, who have confirmed their account , will need to follow the instructions listed below to add an inmate to their account.
Registered users of ConnectNetwork.com, who have confirmed their account, should use the following instructions to successfully complete a deposit to an inmates trust account.