GTL Announces New Rates and Fees for Alabama

GTL Announces New Rates and Fees for Alabama

Company hopes to reduce confusion among correctional facilities, inmates, and called parties

Reston, Virginia (PRNewsWire) –July 1, 2015 – Global Tel*Link (GTL), the leading provider of correctional technology solutions, announces that it will alter its rates and fees for inmate calling in the state of Alabama to comply with those set by the Alabama Public Service Commission (PSC) even though it is exempt from implementing the changes by virtue of a pending lawsuit.

“GTL has decided to change its phone rates and fees to those set by the PSC,” said Brian Oliver, CEO of GTL. “We are acting in the interest of increased transparency for consumers, most of whom likely have no knowledge of our pending litigation, and in order to eliminate the confusion this PSC policy will create in the marketplace.”

The PSC ruling and its associated rate changes will take effect on July 1, 2015. The rate changes apply to all Inmate Calling Service (ICS) providers in the state except GTL and another competitor, as both companies have been granted stays pending the outcome of lawsuits that challenge the validity of the PSC’s ruling. GTL’s voluntary rate changes will take effect the same day in order to support sheriffs and minimize confusion among correctional officers, inmates, and inmates’ friends and family.

“While we believe that the Alabama PSC has stepped outside of their purview with this ruling, we are adjusting our rates over concerns about confusion in the marketplace,” Oliver added. “However, we maintain the validity of our legal challenge to this ruling, and we will continue to pursue it in court.”

The Alabama PSC ruling takes effect before changes are issued by the FCC regarding ICS rates and fees throughout the country. The FCC changes are expected to be announced this summer. The Alabama PSC is fully aware of the pending action by the FCC, as it has been an active participant in the FCC proceeding. GTL believes this action by the Alabama PSC now is unnecessary and will result in further confusion for customers, and inmate friends and family members. GTL and other providers explained this important point to the Alabama PSC Staff, but it chose to proceed with the July 1, 2015 effective date anyway.

“The FCC, unlike the Alabama PSC, has thus far taken a market-based approach in analyzing and regulating the ICS industry,” said David Silverman, Executive Vice President of Legal and Regulatory Affairs.


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website

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Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
Corrections Today July/August 2015 (.pdf)

The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)

GTL Announces New Rates and Fees for Alabama

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.