GTL Installs Payment Kiosks to Improve Efficiency

GTL Installs Payment Kiosks to Improve Operational Efficiency at Michigan’s 36th District Court

New kiosks save time for citizens and court employees in Michigan’s largest district court

Reston, Virginia (PRWeb) –July 7, 2015 – Global Tel*Link (GTL), a leading provider of technology for the public safety and justice sector, announces that it has supplied payment kiosks to the State of Michigan’s 36th District Court in Detroit. The four payment kiosks, installed in March 2014, help to ease congestion in the court’s payments office, allowing people who need to make payments for civil infractions to make payments automatically with GTL’s secure payment kiosks, without the assistance of court staff.

“GTL does the heavy lifting to ensure that the court can focus on other important tasks,” said John Baker, Senior Vice President of Consumer Products and Payment Channels at GTL. “The integration between GTL and the court is seamless. We manage the back office functions of the kiosks, cash pickups, daily reconciliation and the other functions necessary for freeing up court staff.”

The 36th District Court, the largest district court in Michigan, handled over 500,000 cases and nearly $30 million in payments in 2013. Adding the payment kiosks to the courts has allowed more payments to be accepted and has shortened payment lines.

“Time saved by being able to pay immediately is a big benefit for us, and it’s a big benefit for our customers,” said Hon. Nancy M. Blount, Chief Judge of the Michigan 36th District Court “People don’t have to wait. That’s the biggest benefit for the court and for the litigants.”

Expected to take place in the second half of 2015, the kiosks will begin to accept payments for payable misdemeanors, and this service expansion is expected to further shorten overall wait times and reduce confusion.

Payments made via the kiosks are secure because GTL has attained Payment Card Industry Data Security Standard (PCI-DSS) Level 1 compliance, adhering to standards designed to keep cardholder data secure and therefore reduce credit card fraud.

For more information about this project, please watch our video at


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, as well as a leading provider of technology for other areas of the public safety and justice sector. GTL delivers financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections, public safety, and justice innovation.

As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website

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Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
Corrections Today July/August 2015 (.pdf)

The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)

GTL Installs Payment Kiosks to Improve Operational Efficiency at Michigan’s 36th District Court

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.