GTL Sets Annual Record for Visitation Management

GTL Sets Annual Record for Visitation Management

Leads Industry in Combining In-Person and Video Visitation Technology

Reston, Virginia (PRNewswire) –April 20, 2015 – Global Tel*Link (GTL), the leading provider of correctional technology solutions, shattered industry visitation records in 2014, seamlessly blending more than 3 million in-person and video visits at facilities nationwide with the most flexible visitation suite in the market, a full-service platform that maximizes the long-recognized benefits of in-person visits with the efficiencies and convenience of video visitation.

“GTL is blazing trails in the field of inmate video visitation services and is focused on enhancing visitation with solutions that enable inmate contact with friends and family while advancing security and efficiencies for correctional facilities,” said Brian Oliver, CEO of GTL. “We value superior technology, fair pricing and partnerships with correctional facilities that open new doors for visitation and the market has responded in record fashion.”

The record breaking 3 million visits logged last year by GTL’s visitation management products, including video visitation, were made possible by best practices learned during more than 12 years of platform development and experience at more that 130 correctional facilities nationwide.

“We don’t dictate policy to our customers and we are still the most successful visitation provider in the industry,” said Oliver. “When it comes to designing video visitation solutions for our customers, GTL does not rely on a one-size-fits-all model, nor do we fall back on restrictive policies that only serve to increase profits. We work with customers to understand their requirements and then recommend solutions, acting as an expert technology partner with an understanding of the need for a comprehensive solution that offers the appropriate a mix of in-person and other visitation.”

GTL utilizes only premium hardware and software components in its video visitation solution, and its superior technology is optimized by superior networks from respected carriers like AT&T and Verizon – ensuring that users will have as smooth an experience as possible.

“Over more than a decade of development and experience with visitation programs, GTL has learned that a robust video visitation solution is just one component,” Oliver added. “We aim to help our customers offer as many different kinds of communication as are feasible for their facility, thereby increasing the likelihood that inmates will be able to communicate with their loved ones. This increased communication helps our customers in achieving one of their objectives, namely, reducing recidivism.”

GTL provides visitation services to facilities to further their goals decreased recidivism. Video visitation, coupled with other high-quality and easy-to-use forms of communications, is critical to fulfilling that mission. GTL’s service breaks out of the industry mold to best serve the needs of all parties involved, and the significant growth in visitation session volume is a reflection of its effectiveness and acceptance. For more information about GTL and its video visitation services, visit


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 32 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website

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Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
Corrections Today July/August 2015 (.pdf)

The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)

GTL Sets Annual Record for Visitation Management

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.