GTL/ConnectNetwork.com Services Available at the IDOC
The Illinois Department of Corrections (IDOC) entered into an agreement with GTL to provide a variety of advanced services to the inmate population. In addition, GTL will offer several enhanced services to the friends and family members through their approved payment portal – ConnectNetwork.
Inmate Trust Deposits
–For a step by step instruction guide, please Click Here
Phone: 1-888-988-4PMT (4768)
–You will need to know the inmate ID
–You will need to know the inmate name
–You will need to know the inmate’s date of birth
–Site ID: 169 (Site ID applies to ALL IDOC locations)
IDOC Electronic Fund Transfer Fee Table Payment Range Kiosk – Cash Kiosk – CC Web IVR $0.01-$30.00 $3.50 $3.50 $3.50 $3.50 $30.01-$100.00 $5.75 $5.75 $5.75 $5.75 $100.01-$200.00 $6.75 $6.75 $6.75 $6.75 $200.01-$300.00 $8.95 $8.95 $8.95 $8.95
- Electronic Messaging (Select Facilities)
–For a step by step instruction guide, please Click Here
IDOC Electronic Messaging Fee
$0.30 per message
Video Visitation / Visitation Scheduling (Select Facilities)
GTL VisitMe – IDOC
25 minutes – $6.25
55 minutes – $13.75
For Customer Service Inquiries, please contact 1-877-650-4249.
GTL places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Furthermore, GTL maintains an entire escalations team that is solely dedicated to issues that require, for example, additional research – ensuring that the escalation is handled as quickly as possible.
Additional contact information for our customer service team can be found by visiting our online billing support center.
The most common reason for not being able to find an inmate is the lack of a complete or correct inmate ID number. Please verify that you have the full/correct identification number before you attempt to make a deposit. If you have confirmed that the identification number is valid, please contact customer support for further instructions.
All trust deposits should be made through ConnectNetwork.com or through the automated phone system (1-888-988-4PMT).
Prior to making a deposit via the ConnectNetwork.com website, the friend/family member must create an an account. Step by Step account instructions can be located at the top of this page.
To make a deposit via the automated telephone system (1-888-988-4PMT), the individual must have the following information:
-Site Trust ID Number
-Inmate ID Number
-Inmate Date of Birth
Upon completion of your inmate trust deposit, you will receive a confirmation email (web deposit) or printed receipt (lobby kiosk deposit). If at any time you wish to confirm that the deposit has posted to the inmates account, you can contact our customer service department for verification. You will need the following information to verify any account activity:
-Transaction confirmation number
-Kiosk Location (if applicable)
Upon confirmation of your deposit, funds may take up to 24 hours to process for inmate use.
All funds deposited to the inmate at the time of transfer will transition with the inmate to their new housing location. However, if an inmate is within 24–48 hours of a scheduled transfer, it is suggested that you wait until the inmate has arrived at the new location. This will reduce any possible delays of the funds posting to the account.
All transactions are final, no money transfers or refunds will be granted.
Upon notice of release, the inmate can request the facility to provide them a refund of their account balance.
Inmates will have the ability to respond to, as well as initiate, electronic messages provided they have the necessary Link Units available to them. To purchase Link Units, the inmate would select the Link Units line item as part of the standard commissary ordering process.
At this time, no pictures, videos, additional files, or any kinds of attachments are permitted in the email.
The inmate does not have an email address. Your email will be sent to the facility’s ConnectNetwork email account. The facility staff will then review your message and decide to approve or reject the email.
This will be determined according to the policies of each individual facility. You will need to contact the facility for this information.
All email received by the facility are subject to review and approval by the participating facility staff. Inappropriate content, determined by the facility, could cause the email to be rejected.
All email sent through ConnectNetwork is subject to review by the facility staff. Once approved, the email message will be delivered to the intended inmate.
You can view the email messages that were sent through your Recent Activity page. You will click the Email Center link from the left side menu, and then click the Recent Activity sub menu link. You are not able to view the body of the messages, but you will be able to view a summary of your sent messages.
Each email message allows a total of 2,000 characters. You may type up to 2,000 characters in a single email message
You may check the status of your sent email on the Recent Activity page. The email will show as “Pending” until the facility has received it and approved/rejected it. Once the email is approved/rejected, the email will change from “Pending” to “Approved” or “Rejected.”
An approved status does not necessarily mean the inmate has physically received the email. A status of “Approved” only means the facility has determined your email was appropriate for delivery. Delivery to the inmate will follow the facility policies.
The email address that you will receive information at is the email address that was entered on the Account Settings page. You can change your email address by selecting the Account Home left menu item, and the Account Settings sub menu item. You will need a valid email address to receive notifications of email purchases and sent email confirmations.
The inmate must write a letter and send it through the mail to reply to an email message. Depending on the facility’s mail policies, it may take a while to get a response back.
The facility will decide when they will deliver your email message to the inmate. If you have not received a response back from the inmate (through the mail), they may not have received your email message yet. For information on email delivery policies, you will need to contact the facility.