GTL/ Services Available at the IDOC

The Illinois Department of Corrections (IDOC) entered into an agreement with GTL to provide a variety of advanced services to the inmate population. In addition, GTL will offer several enhanced services to the friends and family members through their approved payment portal – ConnectNetwork.

  • Inmate Trust Deposits

      –For a step by step instruction guide, please Click Here
      Phone: 1-888-988-4PMT (4768)
      –You will need to know the inmate ID
      –You will need to know the inmate name
      –You will need to know the inmate’s date of birth
      –Site ID: 169 (Site ID applies to ALL IDOC locations)

    IDOC Electronic Fund Transfer Fee Table
    Payment Range Kiosk – Cash Kiosk – CC Web IVR
    $0.01-$30.00 $3.50 $3.50 $3.50 $3.50
    $30.01-$100.00 $5.75 $5.75 $5.75 $5.75
    $100.01-$200.00 $6.75 $6.75 $6.75 $6.75
    $200.01-$300.00 $8.95 $8.95 $8.95 $8.95
  • Electronic Messaging (Select Facilities)
    –For a step by step instruction guide, please Click Here

    IDOC Electronic Messaging Fee
    $0.30 per message

  • Video Visitation / Visitation Scheduling (Select Facilities)
    GTL VisitMe – IDOC
    Visitation Duration/Fee
    25 minutes – $6.25
    55 minutes – $13.75

For Customer Service Inquiries, please contact 1-877-650-4249.
GTL places a high priority on customer satisfaction. If a customer feels that their issue is not resolved according to existing policy and regulations, they can request a supervisor. Furthermore, GTL maintains an entire escalations team that is solely dedicated to issues that require, for example, additional research – ensuring that the escalation is handled as quickly as possible.
Additional contact information for our customer service team can be found by visiting our online billing support center.

Illinois DOC Inmate Services

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.