Los Angeles County Sheriff’s Department Inmate Telephone Information

Inmate Telephone Service Information

The Los Angeles County Sheriff’s Department (LASD) features the PCS inmate telephone system. PCS is a wholly owned subsidiary of Global Tel*Link (GTL). The inmate telephone system allows family and friends to keep in contact with their incarcerated loved ones.

Setting up and funding an AdvancePay® calling account is easy. There are several options available to you:

ONLINE – One of the easiest ways to establish an AdvancePay calling account is by using www.connectnetwork.com. Payments can be made to either account 24 hours a day, 7 days a week.

CALL US – Our automated system at 1-800-483-8314 is another convenient way to create and make a payment to an AdvancePay® calling account. Check your balance or add money to your account 24 hours a day, 7 days a week.

LOBBY KIOSKS – There are multiple kiosks located in various facilities of the Los Angeles County Sheriff’s Department. The kiosk accepts both cash and credit card payments to add funds to an AdvancePay calling account.

WESTERN UNION – Payments to your AdvancePay calling account may be made by visiting your local Western Union.

MAIL – Payments made to your GTL AdvancePay account may also be made by check or money order.

Send payments to:
AdvancePay Service
Dept., PO Box 911722
Denver, Colorado 80291-1722.

For questions about blocked numbers or billing problems, please contact GTL Customer Service at 1-866-230-7761 or visit www.connectnetwork.com.

Step by Step Instructions for Account Setup and Funding

If an inmate you wish to receive calls from is housed at any of the Los Angeles County Sheriff’s Department (LASD) facilities, the instructions below will provide you with information on how to set up or fund an account.

For LASD locations, there is a single listing under the name: Los Angeles County. Individual locations are not listed.

AdvancePay® prepaid calling phone accounts, also known as a “My Phone Account”, allow you to make payments to your phone account, which is tied to your phone number.

AdvancePay® prepaid calling accounts may be created by calling the automated voice response system at 1-800-483-8314. Customers who use this automated system to make a payment will have an account created during the payment process.

In most cases, phone accounts may also be created when an inmate places a call to a number that does not have an established prepaid or collect calling account. If there is no prepaid or collect calling account on the phone number when an inmate attempts to place the call, the system will call the number and then ask if you would like to create an account so that you can speak to the inmate. If you elect to create an account, the call is placed on hold during the account creation process, and payment will be taken over the phone for the initial deposit. Once the payment has successfully processed, the call will resume. If the inmate terminates the call during the account creation process, in most instances the account creation will still complete.

There are several ways to receive calls from inmates, including prepaid collect, inmate debit, and collect calls.

Prepaid Collect: AdvancePay® is a calling service that allows calls from a correctional facility to your telephone number without the restrictions of standard billing. After a prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. For more complete account management, you can make payments and view your balance on www.connectnetwork.com.

Inmate Debit: Debit calling puts the inmate in control of their phone account. They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members. Inmates can call any approved phone numbers, including cell phones, with their debit account.

Collect: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Collect calls are billed to the called party every month through their phone carrier company. If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. In such instances, you can call our automated system at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again. In addition, online account registration and deposits are available through www.connectnetwork.com.

You can sign up for a prepaid calling account today if you experience any of the following:

  • You have a collect call restriction by your local phone provider
  • You have exceeded the collect call limit
  • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
  • Your local telephone company does not bill for inmate collect calls
  • Your phone number is blocked from receiving inmate collect calls
  • You have a high collect call bill and want to manage your calling budget

For domestic calling rates, click here
For international customers, please visit our AdvancePay® International section for additional information on setting up your account.

Los Angeles County Sheriff’s Department Inmate Telephone Information

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.