New GTL Friend and Family Member Website Officially Launches

Advances in customer experience on make site simpler to use for inmate friends and family members

Reston, Virginia (PRNewsWire) – June 17, 2016 – Global Tel*Link (GTL) , the leading provider of correctional technology solutions and an innovator in payment services solutions for government, today announced the relaunch of its ConnectNetwork website which will provide friends and family of inmates a better, faster, easier online experience.

The improved site simplifies the user experience while maintaining GTL’s robust capabilities to protect sensitive personal consumer information. Customer’s account information is located on a single screen with details available just one click away. Users may also customize their ConnectNetwork accounts and tailor the display to show only the products and services they use regularly.

GTL has also streamlined transaction flows so deposits function intuitively and fast, more like an online shopping experience than a financial transaction. Convenient payment features have also been added, such as low balance text alerts when account balances get low and an auto-reload option to automatically replenish accounts using securely stored credit card information and with the option to deposit a pre-selected dollar amount when their balances get low.
“Our ConnectNetwork website has a new look and feel combined and enhanced features and functionality that align with the needs of our customers. By listening to friends and family members, GTL has refined the ConnectNetwork website with the suggestions of adding a suite of brand new features, all of which will improve the overall online experience,” said Steve Montanaro, Vice President of Consumer Channels at GTL. “We are proud to support our customers with this website redesign as part of a greatly improved upon online experience. The interactive aspects of the new ConnectNetwork site reflects our commitment to an interactive process with our customers to improve their online experience.”

GTL has added a dynamic social media component to ConnectNetwork, providing interactive Facebook and Twitter accounts to deliver helpful information for inmate friends and family members and respond to specific customer inquiries. There is also a ConnectNetwork blog section focused on providing interesting, educational, insightful content related to the corrections market overall. This new blog will also provide valuable and relevant information to friends and family conducting business with GTL.


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website You can also view us on Facebook, Twitter or LinkedIn.

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New GTL Friend and Family Member Website Officially Launches

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.