GTL Enhances Payment Services for Child Support Agencies

Growth reflects the simplicity and convenience offered to many of the nation’s 13.4 million noncustodial parents through TouchPay automated payment services


Reston, Virginia (PR Newswire) – February 5, 2018 – GTL today announced that it continues to expand its state-of-the-art TouchPay automated payment services, which now also assist child support agencies in 11 states.

According to a 2013 U.S. Census Bureau study on custodial mothers and fathers, 13.4 million Americans are classified as ‘custodial parents.’ When deployed by a child support agency, automated payment services can ease the process by which noncustodial parents make mandatory child support payments. State agencies have noted added efficiencies via automated payment services – including more payments made, monies collected, and manpower hours saved.

TouchPay (which was acquired by GTL in 2014 and does business as GTL Financial Services) provides payers in various industries with a range of services and payment options, including premise-based kiosks, countertop terminals, an online payment portal, and an automated phone system. Child support agencies that have chosen the TouchPay financial services solution have given noncustodial parents options that process child support payments in real time to avoid late fees, as well as minimize processing delays.

“Like most government entities, child support agencies must be prudent with their budgets,” said Keith Benton, Director of Government Payments for GTL. “By leveraging our TouchPay automated payment services and using the secure and versatile payment collection technology, a child support agency takes a giant step towards saving costs associated with manpower and time while also increasing convenience and ease of use for the constituents they serve.”

A number of unique benefits have led to increased usage of TouchPay automated payment services by child support agencies, including:

• Ability to handle all payment kiosk installation, maintenance, cash collection, accounting, training, IT support, marketing, and customer service for the agency.
• Availability of multiple payment options with a reliable and proven payment process.
• Compliance of all devices with PCI standards and adherence to Money Transmitter’s License requirements in every state.

In addition, payment platforms can simultaneously accept court payments, fees, fines, restitution, statutory surcharges, and payments for multiple agencies. This allows government agencies to partner on their payment needs, and allow taxpayers to conduct a range of transactions through one payment platform.

“At this time, we provide payment kiosks and/or online channels, interactive voice response (IVR) automated phone systems, and/or countertop terminals to Child Support Agencies in the following states: Washington, Oregon, California, Hawaii, Arizona, Maryland, Virginia, Delaware, Georgia, and Texas – plus we have kiosks in several Florida counties,” added Benton. “We expect automated payment services will continue to grow in 2018 as more state agencies take advantage of the financial transaction efficiencies they provide.”


About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or our social media sites on FacebookTwitterLinkedIn and YouTube.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: [email protected]

 Press Release Contact Click Here to download a PDF version

GTL Enhances Payment Services for Child Support Agencies

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.