Orange County, California Awards ITS Contract to GTL

Sheriff’s Department host to second-largest inmate population in California

Reston, Virginia (PRNews) –June 23, 2015 – Global Tel*Link (GTL), the leading provider of integrated correctional technology solutions, announces that it has been awarded a contract to provide its Inmate Telephone System (ITS) to the Orange County Sheriff’s Department in California. The OCSD houses the second-largest jail inmate population in California, with a daily average of about 5,600 inmates.

GTL, the incumbent ITS provider in Orange County, was awarded the contract after its proposal scored highest in terms of experience, qualifications, investigative tools, and ability to meet the requirements in the scope of work. The contract awarded is a three-year base contract with seven one-year options, for a total of up to 10 years.

“Given our longstanding relationship with the Orange County Sheriff’s Department, we are confident we will continue to understand the department’s unique requirements, deliver solutions that meet the County’s needs, and continue to provide top-notch support and service,” said Emily Stein, Sales Director – Western Region at GTL. “We look forward to maintaining this relationship for the next 10 years as we incorporate cutting-edge technology and our industry-leading support network.”

As part of the new contract, GTL provided a technology update to the facilities, incorporating its market-leading ICMv inmate calling platform. With the new calling platform and associated technology upgrades, investigators in the county will be able to trace calls by inmate PIN and also utilize the industry’s most robust investigative analysis tool – GTL Data IQ™ – to perform advanced keyword searches, analyze calls, build customized reports, and more. This technology, to be implemented in phases, will aid investigators in their goal of maintaining safety and security within the county’s jail facilities.

GTL provides service to 90% of all inmates in California. The company employs a wide network of local support personnel, as well as a dedicated on-site technician who supports the Orange County Sheriff’s Department. For more information about this new fraud and criminal activity detection feature, contact a GTL representative today for a demonstration or visit


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 32 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website

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Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
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The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)