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GTL Product Wheel

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Learn about the integrated technology solutions GTL offers which allows corrections departments to see “the big picture”, understand trends and patterns and take proactive measures to maintain control and safety. Select from GTL’s Product Wheel and click on the wedges to learn more about GTL’s technology, platforms and devices.

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Connecting Inmates and Friends and Family Members More Frequently: The Mission Behind GTL’s Request2Call™ Feature

January 17, 2018

Multiple studies have shown that family communication can reduce recidivism. A 1972 study titled “Explorations in Inmate-Family Relationships” showed a consistent positive relationship between parole success and strong family ties while the parolee was in prison. A 2012 article titled “The Role of Family and Pro-Social Relationships in Reducing Recidivism” cast family as a critical component for inmates transitioning out of prison. Numerous studies reinforce the connection between family ties and reduced recidivism rates.

GTL is committed to increasing communication between inmates and their friends and family members, and our Request2Call™ application underscores that commitment. Request2Call is an innovative, industry-first feature that enables an inmate’s friends and family to submit a call request, notifying an inmate with a GTL Tablet device that their loved one is available to talk. The Request2Call feature leverages GTL’s Inmate Telephone System (ITS) and its secure Inspire® inmate tablet.

Inmates can make calls but they cannot receive them. Trying to get in touch with loved ones is a significant event—inmates must keep calling until their loved one is available to answer the call. This one-way “phone tag” can be never ending.

The Request2Call feature starts with an inmate friend or family member going online and sending a call request to the inmate. When the inmate logs into a GTL Inspire tablet, a message pops up notifying them of the request. The inmate can then choose whether to initiate a call or dismiss the request. This feature gives inmates options while increasing communication. Successful communication reinforces family and support, which is critical for inmates’ futures and a priority for justice systems nationwide.

Request2Call was also built with the security of correctional facilities at the forefront. Facility staff can monitor and catalogue all requests, knowing in real-time who is sending the request, and which requests inmates act on. All the ITS safety features apply to calls initiated through Request2Call and the Inspire tablets, including call recording, monitoring, reporting, and voice biometrics.

A true advancement in the field of corrections, Request2Call is just another feature that sets GTL’s Inspire tablet apart from the competition as the best-in-industry inmate communication device.

Press Contact:
Vinnie Mascarenhas


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.