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GTL Product Wheel

An Interactive Learning Tool

Learn about the integrated technology solutions GTL offers which allows corrections departments to see “the big picture”, understand trends and patterns and take proactive measures to maintain control and safety. Select from GTL’s Product Wheel and click on the wedges to learn more about GTL’s technology, platforms and devices.

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By: Vinnie Mascarenhas

On July 11, 2016, Davidson County (TN) Sheriff Daron Hall announced the culmination of negotiations with Global Tel*Link (GTL), implementing some of the lowest inmate phone call rates in the nation and the lowest in the state for inmates in Davidson County correctional facilities.

Sheriff Daron Hall has long maintained his commitment to lower inmate calling rates, stating that decreasing the financial burden on inmates and their families is paramount to ensuring inmates receive family support which has been shown as a key factor in reducing recidivism rates.

Research agrees with the Davidson County Sheriff, repeatedly demonstrating increased communication with loved ones helps to maintain community ties that are crucial to reducing the probability of recidivism.

In a press release announcing the new calling rates, Sheriff Hall applauded his county’s partnership with GTL, stating “[t]he phone service provider, Global Tel*Link (GTL), has proven to be a fantastic partner by ensuring we receive the service needed and, at the same time, get a contract in place that accomplishes the goal of assisting inmate families”.

In addition, inmate advocates applauded the Sheriff for his leadership in lowering calling rates and the county’s choice to divert from a commission-based model to ensure inmates can easily communicate with their friends and family members.

This recent announcement further demonstrates GTL’s commitment towards reducing recidivism by allowing inmates to maintain a connection with their support systems, such as friends and family members, while serving out their sentences. GTL is proud of being associated with the efforts of our partners in the Davidson County Sheriff’s Office and is committed to providing similar service and industry leading technology for correctional facilities of all sizes across the United States.


Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

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Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.


Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.


Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s Call IQ™ is designed with correctional facilities in mind and will help in key areas such as the early identification of criminal activity, reducing crime in correctional facilities, addressing witness harassment, and stifling gang and terrorist recruitment.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.


Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.


Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.


Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.