Global Tel*Link Corporation (GTL) was recently assigned inmate phone service contracts previously serviced by Conversant Technologies, Inc, (CTI).
While automated phone messages will announce that GTL is providing the service, the delivery of inmate phone service from these facilities remains the same as that provided by CTI. If you have questions about your account, you can contact GTL representatives at 866-230-7761 or click here: www.offenderconnect.com
Effective October 12, 2011, Global Tel*Link (GTL) acquired Conversant Technologies, Inc, (CTI). Current CTI customers should continue to use the same payment channels they use today. Customer service inquiries should still contact representatives at 972-964-7010 or click here www.prepaycollect.com. Current GTL customers should continue to operate without any changes.
Effective November 10, 2010, Global Tel*Link (GTL) acquired Public Communications Services (PCS). Current PCS customers should continue to use the same payment channels they use today. Customer service inquires should still contact representatives at 888-288-9879 or click here https://payment.pcsinmates.com/payments/. Current GTL customers should continue to operate without any changes.
Effective June 16th 2010, facilities previously serviced by Inmate Telephone Inc. (ITI) will hereafter be serviced by DSI-ITI, LLC. Company changes should be transparent and not affect customers. DSI-ITI, LLC is a wholly owned subsidiary of Global Tel*Link Corporation.
General Consumer Protection Information: Be wary of inmate calls that request you to dial *72 followed by a new ten-digit number. Completing this request will result in the forwarding of your telephone number to a number of the inmate's choosing, and all calls to your true telephone number will be automatically forwarded to the new number without your knowledge. The only way to reverse the forwarding of calls to a new number is to dial *73.Additional Information
Call Recording Notice: Global Tel*Link has a policy of recording incoming customer calls to its Customer Service Call Center for training and quality of service
purposes. Customers will hear a recording at the beginning of all calls into the Customer Service Call Center informing them that the call may be recorded.
Global Tel*Link is an authorized sales representative of DSI-ITI, LLC.