ConnectNetwork.com Account Management Instructions – Email

ConnectNetwork.com Account Creation and Management Instructions

Family and friends of inmates can use the ConnectNetwork.com website to manage their account with GTL. Friends and family can create and fund an AdvancePay prepaid telephone account, and create, send and receive e-messages (very similar to email) with inmates from the ConnectNetwork.com website.
The instructions below will walk through creating an account, using an account, and sending e-messages.

How to use ConnectNetwork.com

Description Click to enlarge
1. To create your account, type www.connectnetwork.com in the address bar of your web browser, or click here ConnectNetwork.com website
2. Once on that page, select the option to sign up for a new account (existing users may simply login using their username and password – skip ahead to “Using ConnectNetwork.com” step 1.
3. Once you click the “Create Account” button, you will be taken to the Account Creation page where you will build your unique ConnectNetwork user profile. All information must be accurately completed, including the acceptance of the Terms of Use before your account can be successfully created. If you encounter a warning about secure items, select “Yes” to ensure that only secure, encrypted items are shown.
4. On the Profile Information/Account & Security Information page, enter your information – it is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes. For example, if the name on your drivers license is “Patricia”, but you go by the nickname “Pat”, please use “Patricia” in the first name field. Be sure to remember your User ID and password, as this information is not included in any of your confirmation materials and you will need it to log into the system every time you use it.

It is very important to use a valid email address, as you will receive a confirmation email at that address upon the completion of account creation. You will not be able to use the account without a valid email address that you own. If you do not have an email account, here are several providers of free email accounts:

http://www.outlook.com
http://www.gmail.com
“http://www.yahoo.com

If you do not have access to an email account, please stop at this point and create one prior to proceeding. Once you have an email account, fill in all the fields on the account setup page, and select “Continue”. If you did not fill out all the information, or any of the information does not any of the mandatory requirements (character length, inclusion of numbers, etc.), that item will be highlighted in red and you will need to correct it before continuing. Once the system accepts your entry, you will be taken to the Facility Selection page.

ConnectNetwork Account Signup
5. On the Facility Selection page, a two step process is required to locate your desired facility. The first step is to select the correct state the facility is located in. Once the state is selected, the second selection list will contain a list of all facilities serviced by ConnectNetwork. Please select the desired facility from this list. Once you have verified that you have selected the correct facility, you may select the ‘Continue’ button to proceed. ConnectNetwork email
6. It is very important that your first and last name match what is on your government issued ID (drivers license, etc.) as it may need to match official visitation information for security purposes.

If any of your information is incorrect, please click “Back” and fix the information. Also, be sure that you remember your User ID and password, as this information is not included in any of your confirmation materials.
Once you are certain that the information on the screen is correct and you have written down your username and password, click the “Submit” button to create your account.
ConnectNetwork.com account user name
7. You will now be taken to the confirmation page. It provides directions on the next steps to take. You will need to activate your account from the email you provided in step 4, in order to use your account. ConnectNetwork.com account creation
8. Find your confirmation email – it will likely be in either your inbox, or your spam/junk folder in your email. To find it, first go to your inbox to look for the email. If it is not there, go to your spam/junk folder and look for it there. The email subject line should be “ConnectNetwork Account Information”, and it should be addressed from donotreply@gtlnotice.com ConnectNetwork account activation
9. Inside the email, you will see a link to “Activate Account” if you click this you will be taken to ConnectNetwork. Once there, you can then log into the site using the User ID and password you created during the account setup process. If the link does not work for you, you can copy the full URL provided and paste it into the address bar of your browser and activate your account that way.

Once your account is activated, you can simply visit www.connectnetwork.com thereafter and use your login information to access the site.
Confirming your connectnetwork.com account

Sending an e-message

Description Click to Enlarge
1. To access your account, type www.connectnetwork.com
in the address bar of your web browser, or click here,
and then enter your User ID and password and then click “Sign In”
sending an email through ConnectNetwork
2. To send an e-message, click the ‘Messaging’ link located under “My Services”. sending an email through ConnectNetwork
3. If this is the first time you are sending a message through the ConnectNetwork system, you can select the ‘Getting Started’ box that will appear on your screen to help walk you through the process of composing a message and also purchasing any necessary credits prior to sending your message. purchasing credits on ConnectNetwork
4. Prior to composing your message, you will need to select the correct correctional facility located in the selection box titled Facility. Note: If your inmate’s facility is not listed, please return to your online profile and add the correct facility to your available locations. adding an email contact on ConnectNetwork
5. You can use the inmate number and/or the inmate’s first or last name to find an inmate. Type in the information you know (you can use any of the available fields) and it will create a list of matching inmates for you to select from. adding an inmate on ConnectNetwork email
6. Once you see the correct inmate, click the ‘Select’ button to the right of their name to add them to your contact list. picking an inmate on ConnectNetwork email
7. Once you have added your contact, you will be given the option to return to your inbox OR proceed to purchase credits for your account. You are now ready to add credits. To add credits, click on the “Purchase” link. adding credits to ConnectNetwork
8. Step 1 of the Credits purchasing process is to select the facility which the inmate is located in. In addition, you will select the amount of credits you wish to purchase during this transaction. payment on ConnectNetwork
9. Step 2 of the purchase process is to enter the necessary payment information into the web portal. If you have previously made a transaction through ConnectNetwork.com, your credit card information may already be saved to your account. If you currently do not have a credit card on file, you will be provided with the option to save your payment information for future transactions. new email through ConnectNetwork
10. In step 3 of the payment process, you will be given the opportunity to review your purchase prior to submitting your order. If you need to make any adjustments to your order, please use the back button located at the top of the page. If there are no changes to your order, please select the ‘Submit’ button to process your request (Note: please only select the Submit button one time). writing an email on ConnectNetwork
11. The final step of the payment process is a receipt of your transactions. In addition to the confirmation you will receive on the screen, you will also be sent an electronic copy of your receipt to the email address you have assigned to your account. confirming email send through ConnectNetwork
12. You are now ready to compose your message. Select the appropriate contact from the drop down menu, and then type your subject line and message. You are allowed up to 2000 characters per message. There is a counter on the right side that will keep track of how many characters you have written.

When your message is complete, click the “Continue” button to preview your message, or the “Save Draft” message to save your message for further editing or to send at a later time. You may click “Clear” to discard your message without sending. Canceling a message will not use any of your credits.

email history on ConnectNetwork
13. After you click the “Continue” button, you will get the review page. This page will provide you with a review of the cost to send your message to the selected inmate. In addition, you will be provided the opportunity to attach credits for the inmate to reply to your message.* You must accept the ‘Terms and Conditions’ and click the ‘Send’ button for your message to successfully be delivered to your inmate. If you do not wish to send your message, click “Back”.

*NOTE: This feature is only available at GTL facilities that allow for prepaid return messages. If this feature is not available, your inmate will need to purchase the necessary credits to reply to your message.

email history on ConnectNetwork
14. To view prior messages, you can click on the “Sent” folder.
To see saved messages that have not been sent yet, click on the “Drafts” folder.
To see messages you have received, click on the “Inbox” folder.
email history on ConnectNetwork

ConnectNetwork.com Account Management Instructions – Email

By: Scott Hoostal – Associate Product Manager, GTL

GTL’s touchscreen-based multi-service unit, known as the Flex Link, has officially become Underwriters Laboratory (UL) Component Certified.

GTL’s Flex Link allows correctional facilities to deliver a diverse set of services to inmates, such as video visitation, inmate messaging and requests, phone calls, and commissary ordering. Delivering such a wide array of software means that uptime and reliability is paramount to the success of GTL’s service deployments. To verify the hardware’s reliability, GTL sent the Flex Link to Underwriters Laboratory (UL) for quality and safety testing.

UL is a global independent safety and science company that is “dedicated to promoting safe living and working environments.” UL has over a hundred years’ experience—with their ubiquitous “UL Certified” sticker on billions of products worldwide.

The UL recognition means that GTL’s Flex Link has the honor of being able to carry a UL logo on each individual unit, indicating that the Flex Link has met stringent UL requirements. In order to receive certification, the Flex Link unit had to undergo an eight-week process whereby UL engineers tested the quality and functionality of its hardware components. The UL engineers looked at many factors, such as the material durability, mounting and maintenance procedures, and field safety of the Flex Link. As a result of these tests, the Flex Link was determined to be mechanically sound and awarded a UL seal.

The Component Recognition of GTL’s Flex Link unit affirms GTL’s efforts to provide the highest quality products possible in the corrections market. The image below is an example of the label that will soon be shipping on all of the Flex Link units across the United States. The UL marking is valid in the U.S. and Canada and helps ensure GTL’s Flex Link multi-service unit is fit for the corrections market.

To learn more about our Flex Link multi-service unit or for a product demonstration contact GTL today.

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.