Attention: Select PCS contracted accounts are now only accepting web deposits through OffenderConnect.com. Please click here to see the updated list of participating facilities.

On-line Support

We now offer the availability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative invesitgate your request.

Payment / Deposit Support    Account Management Support    Refund Inquiry Support     General Inquiry Contact Form

 

PCS is here to help you.

PCS' Automated Phone Services – Available 24x7x365 for customers to set up, recharge or check balancecs on their prepaid inmate calling account - 1-888-288-9879

PCS' Customer Care Department – The PCS Customer Care Department is available 24 hours a day, 7 days a week - 1-888-288-9879

*MI DOC customers, please use: 1-855-466-2832

NOTICE: 
Global Tel*Link has a policy of recording incoming customer calls to its Customer Service Call Center for training and quality of service purposes. Customers will hear a recording at the beginning of all calls into the Customer Service Call Center informing them that the call may be recorded.

All inmate telephone calls are likely to be monitored and recorded. By accepting an inmate call, you acknowledge and agree that your conversation may be monitored and recorded.

Frequently Asked Questions

What Is PCS DailyDial®? PCS DailyDial® allows end users to set up a prepaid calling account and pre-pay for calls received from inmates at correctional facilities managed by Public Communications Services, Inc. Prepaid calling accounts allow inmate friends and family to control and budget their phone expenses.     Close

Who can use PCS DailyDial®? Anyone who receives phone calls from an inmate at a correctional facility managed by Public Communications Services, Inc. can use PCS DailyDial® prepaid calling services.     Close

Do you check my credit? We do not require a credit check to open an account.     Close

What do I need to open an account? We require your name, address, telephone number, email the name of the facility where the inmate is incarcerated and a personal username, password and 4 digit PIN that you select.     Close

How much can I deposit on my DailyDial® account? 1. When you pay via Credit Card or your checking account - You can deposit any amount in excess of $25 to your prepaid account.     Close

How long do I have to wait before the deposit is credited to my account? If paying by credit card online, via a live agent or through our Automated Self-Service Pay-By-Phone System at 1-888-288-9879, your deposit will be available for use within 15 minutes. If sending in a cashiers check or money order via mail, it will take 2-5 business days to set up your prepaid account after PCS receives your payment.     Close

I would like to receive calls from someone in a correctional facility, but there is a block on my phone number, why? Your phone number can be blocked from receiving collect calls from correctional facilities for several reasons: 1. Your local telephone company does not offer billing on collect calls. 2. You have reached the maximum dollar amount limmit allowed for collect calls. 3. You have requested a collect call block on your telephone number. 4. You are trying to receive collect calls on a cell phone or work phone.     Close

How can I receive calls from someone in a correctional facility if my number is blocked due to any of the above reasons? Sign up for a PCS DailyDial®, our easy-to-use and convenient prepaid calling program, by: 1. Clicking here to sign up online. (Note: Select PCS contracted accounts are now only accepting deposits through OffenderConnect.com. Please click here to see the updated list of participating facilities.) 2. Automated Pay By Phone: 1-888-288-9879 (Available 24x7x365) 3. Customer Service Department: 1-888-288-9879 (available 24x7x365 - except major holidays)     Close

How can I check my balance? You have several ways to check your prepaid account balance: 1. Clicking here to login to your online account balance 24/7 with no service fee. (Note: Select PCS contracted accounts are now only accepting deposits through OffenderConnect.com If your account is through OffenderConnect.com, you can login your view your account balance there). 2. Call 1-888-288-9879 to check your current PCS DailyDial® balance using our automated pay-by-phone feature any time. There is no service fee charged to check your account balance.     Close

Will I receive a monthly statement for my prepaid account? Please note that when you set up a PCS prepaid account, you will not automatically receive a monthly statement of your prepaid calls. To receive a copy of your prepaid call usage, please call our customer care department at 1-888-288-9879 or email us at pcscustomerservice@gtl.net     Close

What if I have other questions? Please Contact PCS' Customer Service Department at 1-888-288-9879. You can also use the online forms list at the top of this page. Prepaid Payment Center Hours of Operation are 24x7x365 - except major holidays Collect Call of Billing Related Customer Service Hours of Operation are 24x7x365 (except major holidays)     Close

What is the Daily Dial Prepaid Account Refund Policy? Effective June 14, 2010 PCS will be implementing a new refund policy for all DailyDial® prepaid accounts, including both new and exisiting accounts. A processing fee of $4.95* will be deducted from the remaining balance of the account at the time a refund is issued. No refund will be issued on accounts with balances less than $4.95 For accounts paid via credit card, when possible, refunds will be applied to the payment source last used. All other refunds will be issued on a ConnectNetwork Western Union Prepaid MasterCard. Please allow 4-6 weeks for processing. In addition, accounts that remain inactive for more than 90 days will automatically dissolved and no refund will be issued. An account will be considered inactive if no calls are accepted by the telephone number and no payments are made to the account for more than 90 consecutive days. *The $4.95 refund fee does not apply to the following sites: MI DOC IN DOC** Any PCS contracted facilities in New Mexico Ft. Lewis, WA (AAFES) **IN DOC - Account disolve policy is 180 days and after mulitple contact attempts (by phone and mail) by PCS to contact the customer before the funds can be disolved.     Close

When I try to make a payment through https://payment.pcsinmates.com/payments/, I am taken to a "JBoss" page with an error message. How can I fix this problem? To reach the payment page, without receiving an error, you will need to clear your internet cache. We have provided a step by step guide to walk you through this process, which can be opened here    Close