GTL’s friend and family web portal, connectnetwork.com, is designed for friends and family members to set up and manage prepaid accounts for phone and any other GTL-provided services which may be available at each facility.
Answers to frequently asked questions about available products and services at each facility, different deposit account types, and how to make deposits using cash and credit/debit cards is available by clicking the “HELP” link on the upper right of any page on connectnetwork.com. Information about how to contact customer service is available by clicking the “CONTACT US” link on the upper right of each connectnetwork.com page.
Customer Service Information
We now offer the ability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative investigate your request. If your request does not fall into one of the three categories below, please submit your request via the General Inquiry Contact Form
The quality of telephone calls to wireless devices and cordless phones that receive voice transmission via radio frequencies as opposed to over wires or cables may vary based on, among other things, a person’s movement, tower location and signal strength at any given point in a call. Accordingly, the quality and integrity of calls to cell phones and cordless phones cannot be guaranteed and dropped calls to cell phones will not be routinely refunded. Complaints concerning dropped calls and call quality from inmate facilities are investigated at the call origination point for the purpose of ascertaining whether an issue exists with the telephone equipment from which the call is placed.