GTL’s friend and family web portal, offenderconnect.com, is designed for friends and family members to set up and manage prepaid accounts for phone and any other GTL-provided services which may be available at each facility.
Answers to frequently asked questions about available products and services at each facility, different deposit account types, and how to make deposits using cash and credit/debit cards is available by clicking the “HELP” link on the upper right of any page on offenderconnect.com. Information about how to contact customer service is available by clicking the “CONTACT US” link on the upper right of each offenderconnect.com page.
Customer Service Information
We now offer the ability to submit your customer service request online. To begin the process, please select the category below that pertains to your issue. Please provide as much detail as possible to help assist our Customer Service Representative investigate your request. If your request does not fall into one of the three categories below, please submit your request via the General Inquiry Contact Form