IN DOC Inmate Telephone Service

Multiple Payment Options Available for Inmate Telephone Service

GTL provides the opportunity for inmate telephone accounts to be created and minutes purchased through multiple payment solutions.

PREPAID COLLECT: GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be set up for all types of numbers, including cell phones. Friends and family should visit ConnectNetwork.com or call 800.483.8314 to set up an AdvancePay® account today!

DEBIT: Debit calling puts the inmate in control of their phone account. They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members

Friends and family members are also able to purchase phone minutes for an inmate’s PIN Debit account by creating an Offender Phone account through ConnectNetwork.com. Once the payment has been made, the amount is credited to the offender and may be used to make phone calls to any allowed phone number. Inmates can call any approved phone numbers, including cell phones, with their debit account.

COLLECT: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers.

For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249!

The inmate must complete and sign an Offender Telephone List – Inmate Phone Policy “Indiana Code – 11-8-2-5(a)(8), identifying no more than 20 names and the telephone numbers of who could be called.

The 20 names are for 20 individuals, regardless of whether they have the same telephone number.

There are several ways to receive calls from inmates, including collect, prepaid collect, and inmate debit calls. Inmates have the option of placing collect calls to telephone numbers approved by the correctional facility. Collect calls are billed to the called party every month through their phone carrier company.

If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company. Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate. In such instances, you can call GTL at 800-483-8314 to sign up for a prepaid calling account and begin receiving calls again.

You can sign up for a prepaid calling account today if you experience any of the following:

• You have a collect call restriction by your local phone provider
• You have exceeded the collect call limit
• You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
• Your local telephone company does not bill for inmate collect calls
• Your phone number is blocked from receiving inmate collect calls
• You have a high collect call bill and want to manage your calling budget

Please note in order to receive calls to cell phones, inmates must call either prepaid collect or use their inmate debit calling account.

There are multiple ways to block calls from inmates as needed. Any incoming call can be refused at any time by either hanging up or pressing “1″ when prompted. The call will be disconnected and the inmate will be informed their call was not accepted.

Any incoming call can be blocked permanently from a correctional facility by pressing “6″ when prompted. You will be asked to provide a 4-digit personal identification number (PIN) to confirm the block. This PIN will be required to remove the block in the future if needed.

You can also call the GTL customer service department at 877-1650-4249, and they will be able to help block future calls from a facility. If you are being physically threatened, you should contact your local law enforcement agency to obtain a Personal Protection Order.

If you are receiving unwanted correspondence or telephone calls from an inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. A written correspondence and/or telephone restriction may be placed on the inmate after a fair and impartial review of your request. We will make every effort to restrict contact from the inmate after your request is approved. However, if you should receive any contact after the restriction, please contact the Superintendent at the facility where the inmate is being housed.

If you are being threatened by an Indiana inmate, you should contact the Superintendent at the facility where the inmate is currently being housed. Our office will also forward your e-mail concerns to the Parole Board, Crime Victims Notification, and the Superintendent.

You can remove a block on your telephone number by calling the GTL customer service department at 877-650-4249 and speaking to one of the representatives. They will submit a request to have the block removed. The time frame for a block removal is 1–2 business days.

Please note there are other reasons why your phone number may be blocked from receiving collect calls from correctional facilities.
These include:

• Your local telephone company does not offer billing on collect calls
• You have reached the maximum dollar amount limit allowed for collect calls
• You are trying to receive collect calls on a cell phone or work phone

You can sign up for the easy-to-use and convenient prepaid calling program offered by GTL, by either Clicking Here to sign up online or calling 800-483-8314.

IN DOC Inmate Telephone Service

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.
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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.