GTL Deploys Revolutionary New Request2Call Feature to Increase Communication Between Inmates and their Friends and Family

Industry-first feature allows friends and family members to see an inmate’s “status,” enabling more frequent communication and lowering recidivism rates

FOR IMMEDIATE RELEASE

Reston, Virginia (PRNewsWire) – September 26, 2017 – GTL, today announced the release of Request2Call™, an industry-first feature that allows an inmate’s friends and family members to submit a call request to the inmate.

“Inmates can only make calls out to their friends and family members, they cannot receive calls,” said Eric Gonzalez, GTL Executive Director, Inmate Telephones and Intelligence Tools. “Without knowing when to call, inmates may give up on connecting with their loved ones after a number of failed attempts. Request2Call deals with this issue and aids successful communications between an inmate and their support network, which can help with reducing recidivism.”

Studies have shown that inmates who keep in contact with their support network are less likely to reoffend and be reincarcerated. With that in mind, GTL created the innovative Request2Call feature, which combines GTL’s industry-leading Inmate Telephone System (ITS) and Inspire® tablet. The feature enables communication by allowing friends and family members to use the GTL ConnectNetwork® website or mobile applications to submit a call request to an inmate using a GTL Inspire tablet. Status indicators inform a friend or family member of an inmate’s availability, ensuring a timely response.

“GTL is constantly innovating and investing in our customers and in our technology—like this industry-first feature—in order to help inmates and their friends and family members connect easily and efficiently,” said Mark Meleski, GTL Vice President of Consumer Experience. “As a company, we are not only dedicated to offering the best technology, we are dedicated to offering the best technology that enables connection over various mediums, promoting communication, which helps combat recidivism.”

As soon as a friend or family member initiates a Request2Call to an inmate, the inmate receives a message that a call request has been made. The message comes through as a visual and audible alert, including information about who is making the request. At that point, the inmate can initiate a call or dismiss the message.

Even though this new feature is directed at inmates and their loved ones, the safety and security of correctional facilities is always at the forefront. Facility staff have complete visibility into all requests, including whether they originate from the website or a mobile app, as well as what calls are completed by the inmate in response to requests. The safety features of GTL’s ITS, such as call recording, monitoring, reporting, voice biometrics, and more, are in place through the entire process from call request to call completion.

“Inmates have long been able to make telephone calls on Inspire tablets. This innovation will help reduce the stress of inmates and their loved ones worried about being available for a call. It’s a game-changer for inmates and their friends and family members looking to use increased contact to drive rehabilitation and a more successful reentry after release,” concluded Mr. Gonzalez.

GTL continues to strengthen its position as the corrections technology leader with the introduction of Request2Call, the first time an application with this functionality has been available in our industry, and holds U.S. Patent No. 9,621,714 on this notification system in addition to the 14 patents for ITS and 17 patents for the Inspire Tablet that have all been issued in the last 12 months.

Corrections professionals wanting to learn more about bringing GTL’s ITS, Inspire tablets, and Request2Call into a facility are invited to contact GTLtoday. Friends and family members of an inmate should visit ConnectNetwork to determine if Request2Call is available at the correctional facility where their loved one is incarcerated.

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About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit www.gtl.net or our social media sites on FacebookTwitterLinkedIn and YouTube.

About ConnectNetwork
GTL’s ConnectNetwork is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Friends and family can deposit money into an inmate’s accounts, schedule and conduct video visits, and send messages. To learn more about ConnectNetwork, please visit www.connectnetwork.com or social media sites on Facebook and Twitter.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: vinnie.mascarenhas@gtl.net

 Press Release Contact Click Here to download a PDF version

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GTL Deploys Revolutionary New Request2Call Feature to Increase Communication Between Inmates and their Friends and Family

Communicating Inmate Telephone System Changes to Customers

New Features on Inmate Call Manager – Communicating Changes to Customers

By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training

November 30, 2017

RESTON, Va., – (PR Newswire) Behind every great Inmate Telephone System (ITS) is great software that turns inmate call data into searchable, sortable, and actionable intelligence for correctional facility staff. Inmate Call Manager (ICM) is the software behind GTL’s ITS.

Inmate Call Manager includes call analysis and voice analysis tools, allowing investigators to monitor calls, identify street terminology and phrases, compare voices on a call to inmate voiceprints, and more.

The software is also continually updated to make sure it retains its place as the most robust offering in the marketplace, and GTL wants these changes to be quickly and efficiently communicated to users.

To that end, a new standard feature on Inmate Call Manager is a “What’s New” screen that appears when users log into ICM after changes have occurred. These regular updates are done frequently and are in addition to larger, more in-depth updates that typically take place quarterly.

At our annual User Group Conference, several sessions are held to give more insight into GTL’s ITS, help users create better reports, and hear customer feedback. This year, the “Inmate Telephone Systems – Change Requests” session, where customers could voice their thoughts about the system and how GTL could improve it to enable better usability, was well-attended. GTL takes customer feedback seriously, and updates to ITS and our other products and services reflect our efforts to make a correctional staff member’s job easier.

If your facility has implemented GTL’s ITS and have feedback on how we can improve Inmate Call Manager, please contact your Account Executive.

To learn more about GTL’s ITS or for a product demonstration, contact GTL today.

Press Contact:
Vinnie Mascarenhas
703-955-3894
vinnie.mascarenhas@gtl.net

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.